FORTERRO

About the Company

Founded in 2012, Forterro has grown to become a category leader software solutions for the industrial market – with strongholds in Europe’s top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 1,600+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers’ ability to operate efficiently and compete effectively.

Listed Jobs

Company Name

FORTERRO

Job Title

IT Support Technician

Job Description

Job Title: IT Support Technician Role Summary: Provide comprehensive on‑site and remote technical support for users across the Forterro Group, ensuring secure and efficient operation of Windows and Azure Active Directory environments while managing hardware, software, and cloud applications. Expectations: Deliver fast, reliable support and training; maintain data confidentiality and system security; evaluate and implement new technology solutions; collaborate with cross‑functional teams on application rollouts and business reporting. Key Responsibilities: - Deliver on‑site and remote support for all IT issues. - Educate users on current and new applications, systems, and services. - Ensure data confidentiality and system security. - Test and evaluate new hardware, software, services, and systems. - Support rollouts of new applications and services across the Forterro Group. - Administer Windows‑based environments and configure computer hardware, operating systems, and applications. - Diagnose and resolve hardware/software issues; replace components as needed. - Administer Azure and on‑premises Active Directory. - Manage cloud‑based applications (e.g., Office 365, ticketing systems, Atlassian tools). - Support business operations including budget proposals, cost allocation, control, and reporting. Required Skills: - Minimum 3 years of experience in a similar role within large international IT systems. - Strong knowledge of computer systems (software, hardware, devices, technologies). - Solid expertise in Windows system technologies. - Knowledge of cloud solutions (e.g., Azure, Office 365) is a plus. - Strong internal customer orientation. - Fluent in English (spoken and written). Required Education & Certifications: - No specific education or certification requirements stated. - Relevant vocational or technical training and IT certifications (e.g., A+, Microsoft Certified: Windows Server Fundamentals) are advantageous but not mandatory.

Casablanca-settat, Morocco

Hybrid

Junior

02-12-2025