FORTERRO

About the Company

Founded in 2012, Forterro has grown to become a category leader software solutions for the industrial market – with strongholds in Europe’s top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 1,600+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers’ ability to operate efficiently and compete effectively.

Listed Jobs

Company Name

FORTERRO

Job Title

IT Support Technician

Job Description

Job Title: IT Support Technician Role Summary: Provide comprehensive on‑site and remote technical support for users across the Forterro Group, ensuring secure and efficient operation of Windows and Azure Active Directory environments while managing hardware, software, and cloud applications. Expectations: Deliver fast, reliable support and training; maintain data confidentiality and system security; evaluate and implement new technology solutions; collaborate with cross‑functional teams on application rollouts and business reporting. Key Responsibilities: - Deliver on‑site and remote support for all IT issues. - Educate users on current and new applications, systems, and services. - Ensure data confidentiality and system security. - Test and evaluate new hardware, software, services, and systems. - Support rollouts of new applications and services across the Forterro Group. - Administer Windows‑based environments and configure computer hardware, operating systems, and applications. - Diagnose and resolve hardware/software issues; replace components as needed. - Administer Azure and on‑premises Active Directory. - Manage cloud‑based applications (e.g., Office 365, ticketing systems, Atlassian tools). - Support business operations including budget proposals, cost allocation, control, and reporting. Required Skills: - Minimum 3 years of experience in a similar role within large international IT systems. - Strong knowledge of computer systems (software, hardware, devices, technologies). - Solid expertise in Windows system technologies. - Knowledge of cloud solutions (e.g., Azure, Office 365) is a plus. - Strong internal customer orientation. - Fluent in English (spoken and written). Required Education & Certifications: - No specific education or certification requirements stated. - Relevant vocational or technical training and IT certifications (e.g., A+, Microsoft Certified: Windows Server Fundamentals) are advantageous but not mandatory.

Casablanca-settat, Morocco

Hybrid

Junior

02-12-2025

Company Name

FORTERRO

Job Title

Coordinateur(trice) Gestion des Ressources et Projets

Job Description

Job Title: Resource and Projects Management Coordinator Role Summary: Act as the primary business partner for workforce planning and project staffing within a global professional services organization. Deliver timely allocation of consultants, maintain accurate system data, and support utilization goals while aligning with project managers, business leads, and service operations. Expectations: - Respond rapidly to resource requests from internal stakeholders. - Maintain up‑to‑date capacity, utilization, and overhead metrics. - Resolve allocation conflicts and communicate escalations effectively. - Collaborate cross‑functionally to drive continuous process improvement. Key Responsibilities: - Manage capacity planning and assign consultants to projects using the skills database and PSA system. - Update project plans and status in PSA, ensuring data integrity. - Monitor utilization, identify bench time, and recommend actions to meet utilization targets. - Track and report overhead activities (PTO, training, admin time). - Facilitate communication among project managers, business leads, and service operations. - Escalate resource conflicts, provide supporting data, and collaborate on resolution. - Partner with managers to support consultant career development (training, job shadowing). - Recommend and implement improvements to Workforce Management processes. Required Skills: - 3–6 years in consulting, project management, or workforce management. - Strong customer‑service orientation and problem‑solving ability. - Excellent data accuracy and proficiency in MS Office, especially Excel. - Quick learning and adaptability in a fast‑paced environment. - Fluency in English; Polish or Swedish is a plus. - Experience with Certinia PS Cloud is advantageous. Required Education & Certifications: - Bachelor’s degree (any field). - No specific certifications required, though knowledge of consulting fundamentals in a software environment is expected.

Casablanca, Morocco

Hybrid

08-01-2026