Macy's

About the Company

Macy's is America's store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks(r) and Macy's Thanksgiving Day Parade(r), as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores - including New York City's Herald Square - are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy's has, and continues to, make life shine brighter for our customers, colleagues, and communities.

Listed Jobs

Company Name

Macy's

Job Title

VP, Loyalty & Customer Lifetime Value

Job Description

**Job title** VP, Loyalty & Customer Lifetime Value **Role Summary** Strategic executive responsible for shaping and executing the organization’s loyalty, credit, and customer lifetime value programs. Drives omnichannel engagement, revenue growth, and long‑term customer retention through data‑driven insights, cross‑functional collaboration, and innovative event architecture. **Expectations** - Lead the Loyalty & CRM organization and set the long‑term vision for customer value. - Deliver financially sustainable, differentiated loyalty and credit programs. - Align loyalty strategy with merchandising, marketing, digital, and finance to maximize ROI. - Provide clear, data‑based recommendations to senior leadership and influence strategic decisions. **Key Responsibilities** - Design and evolve the enterprise loyalty program, ensuring compelling offers, financial viability, and seamless execution across in‑store, online, mobile, and app channels. - Manage budgeting, marketing operations, compliance, coupon/offer setup, and gift‑card activities. - Partner with merchandising and marketing to develop a comprehensive Customer Value strategy covering acquisition, onboarding, retention, and reactivation. - Reimagine event and promotional calendars to integrate loyalty and promotional initiatives for cohesive customer engagement. - Lead cross‑functional teams (Digital, IT, Merchandising, Finance, Stores) to embed loyalty across the business. - Analyze program performance with analytics and data science teams to measure ROI, customer behavior, and growth opportunities. - Build, inspire, and develop a high‑performing loyalty and CRM team. **Required Skills** - Proven strategic leadership in loyalty, CRM, or customer value for retail or e‑commerce. - Deep customer‑centric mindset with experience designing omnichannel, personalized retention programs. - Strong analytical acumen; ability to translate data into actionable strategy and ROI insights. - Excellent cross‑functional collaboration and stakeholder management skills. - Talent for team building, performance management, and fostering a culture of innovation. - Outstanding communication and influence capabilities to align senior leaders on vision and strategy. **Required Education & Certifications** - Bachelor’s degree in business, marketing, data analytics, or related field.

New york city, United states

Hybrid

Senior

29-12-2025

Company Name

Macy's

Job Title

Analyst, CRM

Job Description

**Job Title:** Analyst, CRM **Role Summary:** Lead financial planning and analysis for CRM outbound communications, delivering insights on conversion, units‑per‑transaction, and funnel performance. Partner with merchandising, marketing, product, and finance teams to align financial plans with promotional initiatives and drive profitability. **Expectations:** - Provide accurate, timely financial forecasts and variance analysis. - Communicate actionable insights to senior leadership and cross‑functional stakeholders. - Continuously improve financial planning processes and tools. **Key Responsibilities:** - Execute financial plans for CRM campaigns, tracking KPIs such as conversion rate, units‑per‑transaction, and other “golden equation” metrics. - Conduct monthly forecasting and update financial projections based on business trends. - Generate, analyze, and present financial reports to senior management and partner teams. - Collaborate with Merchandising, Marketing, Product Management, Product Analytics, and Finance to synchronize financial plans with promotional events and investments. - Identify and implement process improvements, best practices, and new technologies to enhance planning efficiency and accuracy. - Develop and maintain SOPs for financial planning operations. **Required Skills:** - Strong financial planning & analysis expertise (forecasting, budgeting). - Advanced analytical ability to detect trends and produce actionable recommendations. - Proficiency with financial planning and data analysis tools/software (e.g., Excel, BI platforms). - Excellent communication and presentation skills for senior audiences. - Demonstrated collaboration across cross‑functional teams. - Detail‑oriented with high accuracy in reporting. - Strategic thinking to optimize digital strategies. - Problem‑solving aptitude for performance and profitability issues. - Process‑improvement mindset. **Required Education & Certifications:** - Bachelor’s degree in Finance, Accounting, Business, Economics, or related field (or equivalent work experience). - Prior experience in reporting, analytics, investment banking, or consulting (minimum required). - No specific certifications mandated, though CPA, CFA, or related credentials are advantageous.

New york city, United states

Hybrid

Junior

09-01-2026

Company Name

Macy's

Job Title

Associate Demand Planner, Cosmetics

Job Description

Job title: Associate Demand Planner, Cosmetics Role Summary: Supports the strategic development and execution of buying frameworks for a designated cosmetics category, analyzing pre‑market, in‑market, and post‑market data to optimize assortment, private brand planning, style outs, and allocation. Expectations: - Deliver accurate, data‑driven assortment plans that align with financial and strategic goals. - Execute style outs and allocation cycles on schedule, ensuring compliance with Min/Max and store matrix requirements. - Provide timely insights to cross‑functional teams (merchandising, finance, e‑commerce) for decision‑making. - Maintain high collaboration and communication standards within the assortment planning team and across business functions. Key Responsibilities: - Develop and execute category buying frameworks in partnership with the Director of Assortment Planning. - Analyze pre‑market, in‑market, and post‑market activities, including sales, turnover, and financial targets. - Support private brand line planning, adjusting strategies based on historical performance and adoption rates. - Contribute to style out processes, ensuring alignment with customer preferences and market trends. - Oversee allocation, confirming the store matrix and applying Min/Max at the style level. - Prepare by‑store sales and turnover plans aligned with annual financial objectives. - Inspect receipt flow plans, resolve variances with Financial Planning. - Define clustering strategies across channel, tier, and climate differences for the category. - Build and maintain category C‑1 in coordination with the Divisional Merchandise Manager. - Evaluate assortment breadth, depth, and productivity; finalize shopping list composition before market appointments. - Quantify buyer’s curated assortment by brand, style, channel, and store cluster. - Identify duplication across styles and vendors during the style out process. - Conduct style outs in NuOrder, address key customer attribute and tier differences. - Support EDI allocations to vendors at least 30 days before In‑DC dates and inspect receipt availability before order release. Required Skills: - Analytical: proficiency in sales data analysis, turnover planning, and financial target evaluation. - Collaboration & Communication: effective teamwork across assortment planning, merchandising, finance, and e‑commerce. - Retail Knowledge: solid understanding of retail concepts, assortment planning, and the cosmetics market. - Detail‑oriented: accurate management of style‑level Min/Max, store matrix, and allocation schedules. - Technical: competency with spreadsheet modeling and data management tools; familiarity with NuOrder preferred. Required Education & Certifications: - Bachelor’s degree in Business, Finance, Supply Chain, Marketing, or a related field. - No specific certifications required.

New york, United states

On site

15-01-2026

Company Name

Macy's

Job Title

Director, Software Engineering - MarTech

Job Description

Job title: Director, Software Engineering – MarTech Role Summary Lead the strategy, design, and execution of MarTech and loyalty technology initiatives for a large retail enterprise, driving platform modernization, quality improvement, and talent development while ensuring alignment with business goals and budget constraints. Expectations * Deliver innovative, high‑impact technology solutions that enhance customer and associate experiences. * Maintain a modern, secure, and scalable technology stack (cloud‑native, open‑source) across private and public clouds (GCP, Azure). * Build and mentor a high‑performing engineering team, creating a sustainable pipeline of leaders and contributors. * Partner with business, product, and operations stakeholders to prioritize initiatives, manage resources, and achieve predictable delivery. Key Responsibilities 1. **Technology Strategy & Governance** – Define and evolve the MarTech technology roadmap, ensuring alignment with corporate objectives and industry best practices. 2. **Solution Design & Delivery** – Oversee end‑to‑end delivery of large‑scale loyalty and marketing technology projects, from requirements gathering through production launch. 3. **Platform Modernization** – Lead modernization efforts across the enterprise, integrating new platforms, APIs, and data pipelines. 4. **Quality & Process Improvement** – Implement best practices in code quality, testing, CI/CD, and release management to raise overall software quality. 5. **Talent Management** – Recruit, coach, and retain top engineering talent; develop career paths and skill development programs. 6. **Budget & Resource Planning** – Manage portfolio budgets, forecast resource needs, and optimize allocation across projects. 7. **Vendor & Offshore Oversight** – Evaluate and manage relationships with third‑party vendors and offshore teams. 8. **Stakeholder Communication** – Translate technical concepts to non‑technical audiences and influence decisions at senior leadership levels. Required Skills * Proven experience setting and executing technology strategy in a large, matrixed organization. * Deep knowledge of modern tech stacks, cloud platforms (GCP, Azure), and microservices architecture. * Demonstrated success delivering enterprise‑scale loyalty or marketing platforms (e.g., EagleEye, Salesforce, Kobie, Talon.One). * Strong Agile delivery experience and ability to adapt to shifting priorities. * Excellent communication, negotiation, and influencing abilities across all levels. * Talent development mindset with a track record of building and mentoring high‑performing teams. * Analytical problem‑solving and strategic decision‑making skills. Required Education & Certifications * Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience. * 15+ years in software engineering; 10+ years in engineering leadership with large‑scale transformation experience in retail. * Certifications in cloud platforms (GCP, Azure) or Agile practices are a plus.

Johns creek, United states

Hybrid

Senior

03-02-2026