Macy's

About the Company

Macy's is America's store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks(r) and Macy's Thanksgiving Day Parade(r), as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores - including New York City's Herald Square - are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy's has, and continues to, make life shine brighter for our customers, colleagues, and communities.

Listed Jobs

Company Name

Macy's

Job Title

Senior Manager Lifecycle Marketing

Job Description

Job title: Senior Manager Lifecycle Marketing Role Summary: Lead the end-to-end lifecycle marketing strategy across all omnichannel touchpoints to drive customer engagement, loyalty, and incremental revenue. Partner with analytics, product, and MarTech teams to design, execute, and optimize personalized communications for acquisition, activation, engagement, retention, and reactivation. Expectations: - Deliver measurable impact on customer metrics (activation rates, retention, LTV) and business outcomes (incremental sales, ROI). - Influence senior leadership and shape enterprise marketing roadmap. - Build a high‑performing lifecycle team and foster a culture of experimentation and continuous improvement. Key Responsibilities: - Develop and oversee portfolio of lifecycle programs for email, app, web, direct mail, and in‑store. - Own the long‑term vision and quarterly roadmap, identify gaps, and prioritize initiatives for maximum impact. - Partner with analytics and data science to create and evolve segmentation, personalization, and timing strategies. - Champion agile test‑and‑learn campaigns; define hypotheses, run experiments, and iterate based on action‑able insights. - Set clear success metrics, build forecasting and incrementality frameworks, and deliver performance reports to stakeholders. - Collaborate cross‑functionally with CRM, Loyalty, Brand Marketing, Product, and Technology to align go‑to‑market and customer experience. - Coach, develop, and manage the lifecycle and personalization team. - Stay current on industry trends, emerging technologies, and best practices in lifecycle and loyalty marketing. Required Skills: - Proven experience designing and scaling multi‑channel lifecycle programs with measurable business outcomes. - Deep knowledge of customer segmentation, personalization frameworks, and experiment‑driven optimization. - Strong analytical acumen: data interpretation, forecasting, ROI modeling. - Excellent communication and presentation skills; ability to influence senior leadership. - Successful record of cross‑functional collaboration with analytics, creative, product, and tech teams. - Proven people‑management experience building and leading high‑performing teams. - Familiarity with enterprise CRM/MarTech platforms such as Adobe Journey Optimizer, Salesforce Marketing Cloud, or equivalent. Required Education & Certifications: - Bachelor’s degree in Marketing, Business, or related field (or equivalent experience). - 8–10+ years of relevant experience in lifecycle marketing, personalization, CRM, or loyalty strategy. - Preferred certifications in CRM or MarTech (e.g., Salesforce Certified Marketing Cloud Specialist, Adobe Certified Expert).

New york, United states

Hybrid

Senior

02-12-2025

Company Name

Macy's

Job Title

VP, Loyalty & Customer Lifetime Value

Job Description

**Job title** VP, Loyalty & Customer Lifetime Value **Role Summary** Strategic executive responsible for shaping and executing the organization’s loyalty, credit, and customer lifetime value programs. Drives omnichannel engagement, revenue growth, and long‑term customer retention through data‑driven insights, cross‑functional collaboration, and innovative event architecture. **Expectations** - Lead the Loyalty & CRM organization and set the long‑term vision for customer value. - Deliver financially sustainable, differentiated loyalty and credit programs. - Align loyalty strategy with merchandising, marketing, digital, and finance to maximize ROI. - Provide clear, data‑based recommendations to senior leadership and influence strategic decisions. **Key Responsibilities** - Design and evolve the enterprise loyalty program, ensuring compelling offers, financial viability, and seamless execution across in‑store, online, mobile, and app channels. - Manage budgeting, marketing operations, compliance, coupon/offer setup, and gift‑card activities. - Partner with merchandising and marketing to develop a comprehensive Customer Value strategy covering acquisition, onboarding, retention, and reactivation. - Reimagine event and promotional calendars to integrate loyalty and promotional initiatives for cohesive customer engagement. - Lead cross‑functional teams (Digital, IT, Merchandising, Finance, Stores) to embed loyalty across the business. - Analyze program performance with analytics and data science teams to measure ROI, customer behavior, and growth opportunities. - Build, inspire, and develop a high‑performing loyalty and CRM team. **Required Skills** - Proven strategic leadership in loyalty, CRM, or customer value for retail or e‑commerce. - Deep customer‑centric mindset with experience designing omnichannel, personalized retention programs. - Strong analytical acumen; ability to translate data into actionable strategy and ROI insights. - Excellent cross‑functional collaboration and stakeholder management skills. - Talent for team building, performance management, and fostering a culture of innovation. - Outstanding communication and influence capabilities to align senior leaders on vision and strategy. **Required Education & Certifications** - Bachelor’s degree in business, marketing, data analytics, or related field.

New york city, United states

Hybrid

Senior

29-12-2025

Company Name

Macy's

Job Title

Analyst, CRM

Job Description

**Job Title:** Analyst, CRM **Role Summary:** Lead financial planning and analysis for CRM outbound communications, delivering insights on conversion, units‑per‑transaction, and funnel performance. Partner with merchandising, marketing, product, and finance teams to align financial plans with promotional initiatives and drive profitability. **Expectations:** - Provide accurate, timely financial forecasts and variance analysis. - Communicate actionable insights to senior leadership and cross‑functional stakeholders. - Continuously improve financial planning processes and tools. **Key Responsibilities:** - Execute financial plans for CRM campaigns, tracking KPIs such as conversion rate, units‑per‑transaction, and other “golden equation” metrics. - Conduct monthly forecasting and update financial projections based on business trends. - Generate, analyze, and present financial reports to senior management and partner teams. - Collaborate with Merchandising, Marketing, Product Management, Product Analytics, and Finance to synchronize financial plans with promotional events and investments. - Identify and implement process improvements, best practices, and new technologies to enhance planning efficiency and accuracy. - Develop and maintain SOPs for financial planning operations. **Required Skills:** - Strong financial planning & analysis expertise (forecasting, budgeting). - Advanced analytical ability to detect trends and produce actionable recommendations. - Proficiency with financial planning and data analysis tools/software (e.g., Excel, BI platforms). - Excellent communication and presentation skills for senior audiences. - Demonstrated collaboration across cross‑functional teams. - Detail‑oriented with high accuracy in reporting. - Strategic thinking to optimize digital strategies. - Problem‑solving aptitude for performance and profitability issues. - Process‑improvement mindset. **Required Education & Certifications:** - Bachelor’s degree in Finance, Accounting, Business, Economics, or related field (or equivalent work experience). - Prior experience in reporting, analytics, investment banking, or consulting (minimum required). - No specific certifications mandated, though CPA, CFA, or related credentials are advantageous.

New york city, United states

Hybrid

Junior

09-01-2026

Company Name

Macy's

Job Title

Associate Demand Planner, Cosmetics

Job Description

Job title: Associate Demand Planner, Cosmetics Role Summary: Supports the strategic development and execution of buying frameworks for a designated cosmetics category, analyzing pre‑market, in‑market, and post‑market data to optimize assortment, private brand planning, style outs, and allocation. Expectations: - Deliver accurate, data‑driven assortment plans that align with financial and strategic goals. - Execute style outs and allocation cycles on schedule, ensuring compliance with Min/Max and store matrix requirements. - Provide timely insights to cross‑functional teams (merchandising, finance, e‑commerce) for decision‑making. - Maintain high collaboration and communication standards within the assortment planning team and across business functions. Key Responsibilities: - Develop and execute category buying frameworks in partnership with the Director of Assortment Planning. - Analyze pre‑market, in‑market, and post‑market activities, including sales, turnover, and financial targets. - Support private brand line planning, adjusting strategies based on historical performance and adoption rates. - Contribute to style out processes, ensuring alignment with customer preferences and market trends. - Oversee allocation, confirming the store matrix and applying Min/Max at the style level. - Prepare by‑store sales and turnover plans aligned with annual financial objectives. - Inspect receipt flow plans, resolve variances with Financial Planning. - Define clustering strategies across channel, tier, and climate differences for the category. - Build and maintain category C‑1 in coordination with the Divisional Merchandise Manager. - Evaluate assortment breadth, depth, and productivity; finalize shopping list composition before market appointments. - Quantify buyer’s curated assortment by brand, style, channel, and store cluster. - Identify duplication across styles and vendors during the style out process. - Conduct style outs in NuOrder, address key customer attribute and tier differences. - Support EDI allocations to vendors at least 30 days before In‑DC dates and inspect receipt availability before order release. Required Skills: - Analytical: proficiency in sales data analysis, turnover planning, and financial target evaluation. - Collaboration & Communication: effective teamwork across assortment planning, merchandising, finance, and e‑commerce. - Retail Knowledge: solid understanding of retail concepts, assortment planning, and the cosmetics market. - Detail‑oriented: accurate management of style‑level Min/Max, store matrix, and allocation schedules. - Technical: competency with spreadsheet modeling and data management tools; familiarity with NuOrder preferred. Required Education & Certifications: - Bachelor’s degree in Business, Finance, Supply Chain, Marketing, or a related field. - No specific certifications required.

New york, United states

On site

15-01-2026