Tangerine

www.tangerine.ca

3 Jobs

1,585 Employees

About the Company

Welcome to Tangerine Bank! We're a leading digital bank that helps Canadians live better financial lives by empowering them to make smarter decisions with their money. We offer banking that's flexible, products and services that are innovative, fair fees and award-winning Client service.

We're committed to empowering Canadians - not just by providing them with the tools to take control of their finances, but by giving them the confidence and skills they need to take positive action in their own lives. Through Tangerine Project Forward, we've partnered with organizations that inspire self-confidence, leadership and acceptance in Canadian youth. To learn more, visit: https://www.tangerine.ca/en/projectforward

Tangerine Bank was launched as ING DIRECT Canada in 1997. In 2012 Tangerine was acquired by Scotiabank and operates independently as a wholly-owned subsidiary.

Follow our social channels for product updates, #TeamTangerine culture, Client inquiries and all that inspires us:

Instagram: https://www.instagram.com/tangerinebank/
Facebook: https://www.facebook.com/TangerineBank
Twitter: https://twitter.com/TangerineBank | https://twitter.com/BanqueTangerine

Legal Stuff: https://bit.ly/3BWtj06

Listed Jobs

Company Name: Tangerine
Job Title: Manager, Agency/Vendor Management (Collections) - Tangerine
Job Description: Job title: Manager, Agency/Vendor Management (Collections) Role Summary: Lead and optimize third‑party vendor performance for pre‑charge and post‑charge off collections, ensuring recovery targets, cost control, and regulatory compliance within the Collections function. Expactations: - Deliver measurable recovery gains across all retail products. - Reduce risk exposure and loss leakage through strategic vendor oversight. - Drive continuous improvement of vendor contracts, SLAs, and allocation. - Foster a high‑performing team culture aligned with business goals. Key Responsibilities: - Oversee vendor performance via reporting, audits, and service‑level management. - Assign accounts, evaluate recovery methods, and recommend settlements to maximize net recoveries. - Maintain accurate customer records; identify fraud/operational risks. - Generate KPI‑driven performance reports; collaborate with internal and external partners for decision‑making and policy updates. - Recommend contract, pricing, and allocation improvements. - Recruit, coach, and develop a 5–7 member team; manage talent pipeline. Required Skills: - 2–3 years experience with collection agencies/vendors (bankruptcy, insolvency) and deep knowledge of collections practices and regulations. - 1–2 years in reporting and performance management, interpreting scorecards and tracking recovery targets. - Proven people‑management, communication, negotiation, and organizational skills. - Proficiency in Microsoft Office (Excel) and data‑analysis tools; ability to navigate multiple systems. - Strong judgment, discretion, analytical, problem‑solving, influencing, planning, and presentation abilities. Required Education & Certifications: - University or college degree (any discipline).

Company Name: Tangerine
Job Title: Business Process Analyst - AI Enablement- 6 Month Contract
Job Description: **Job Title:** Business Process Analyst – AI Enablement (6‑Month Contract) **Role Summary:** Analyze and document business processes to identify opportunities for AI‑driven automation and digital assistance. Translate business needs into functional requirements, support pilot deployments, and measure performance impacts while ensuring compliance with governance, risk, and data‑privacy standards. **Expectations:** - Deliver clear process maps, requirement specifications, and performance metrics. - Enable AI‑assisted workflow design and rollout in collaboration with technology and data teams. - Produce dashboards and reports on automation adoption and value. - Maintain compliance with internal risk, data‑privacy, and model‑governance frameworks. - Facilitate communication, training, and change‑management for end‑users. **Key Responsibilities:** 1. **Process Analysis & Documentation** – Partner with business units to map current workflows, identify inefficiencies, and maintain process inventories. 2. **AI & Automation Enablement** – Define functional requirements for AI tools, support pilot implementations, and assess post‑implementation outcomes (e.g., time saved, error reduction). 3. **Reporting & Insights** – Build and maintain Power BI/Excel dashboards, efficiency scorecards, and ad‑hoc analyses for leadership. 4. **Governance & Risk Management** – Ensure AI activities adhere to risk, privacy, and model‑governance standards; document use cases and approvals in Confluence or similar repositories. 5. **Collaboration & Communication** – Serve as liaison between business and technology teams; drive user communications, training, and change‑management. 6. **Continuous Improvement** – Identify and prioritize further automation or reporting enhancements based on feedback and performance data. **Required Skills:** - Business process mapping and workflow design (5+ years). - Proficiency with Power BI, Tableau, Excel, and SQL for analysis/reporting. - Experience with automation platforms (e.g., Power Automate) and AI assistants/RPA concepts. - Strong analytical, quantitative, and problem‑solving abilities. - Excellent written and verbal communication; stakeholder management. - Familiarity with Agile practices and tools such as JIRA and Confluence. - Understanding of data governance, risk, and compliance considerations. **Required Education & Certifications:** - University degree in Business, Information Systems, Computer Science, or related field. - Relevant certifications (e.g., Certified Business Analysis Professional, AI/Automation or Data Analytics certifications) are advantageous but not mandatory.

Company Name: Tangerine
Job Title: Lab Lead, ServiceNow, Tangerine
Job Description: **Job Title:** Lab Lead, ServiceNow **Role Summary** Lead and coordinate ServiceNow platform development and implementation initiatives, ensuring alignment with business strategies and technical compliance. Drive cross-functional collaboration to deliver scalable solutions and optimize business value through the ServiceNow ecosystem. **Expectations** - Champion customer-centric solutions to enhance business operations. - Collaborate with analysts, testers, architects, and operations teams for release delivery. - Prioritize project ownership, task leadership, and team coordination. - Balance customization with out-of-box solutions for maximum business value. - Manage multiple projects concurrently with strong time management and independent work capacity. **Key Responsibilities** - Lead end-to-end ServiceNow implementation projects and ensure delivery goals. - Coach junior team members and guide technical decision-making. - Configure workflows, business rules, and integrations on the ServiceNow platform. - Conduct proofs of concept to evaluate ServiceNow modules. - Provide Level 3 production support and resolve complex technical issues. - Maintain technical documentation for solutions and processes. - Estimate project scope and collaborate with stakeholders. - Support integration development using REST/SOAP, ServiceNow hubs, and connectors. **Required Skills** - 3–5 years ServiceNow experience (ITSM, ITOM, SPM, etc.). - 3–5 years hands-on configuration/development on ServiceNow platform. - 1–3 years as a technical lead for ServiceNow projects. - Strong integration knowledge (REST, SOAP, workflows). - Systems design and development methodologies (agile, QA). - Scripting skills for ServiceNow (Business Rules, Script Includes). - Research capabilities for innovative ServiceNow implementations. **Required Education & Certifications** - Computer Science diploma/degree or equivalent work experience. - ITIL Foundation certification training required. - ServiceNow Advanced System Administrator certification training required. - ServiceNow Scripting certification training preferred. - Experience with ServiceNow Service Graph Connector advantageous.