- Company Name
- Soho House & Co
- Job Title
- Front Desk Agent (Temporary) - Soho House Austin
- Job Description
-
**Job Title**
Front Desk Agent (Temporary)
**Role Summary**
Temporary 6‑month front desk role focused on guest and member reception, check‑in/out, concierge services, and payment handling. Works in a fast‑paced, service‑oriented environment, leveraging property knowledge to enhance guest experience and revenue.
**Expectations**
- Minimum 1 year experience in front desk, hospitality, or customer‑service role.
- Ability to manage high‑volume phone lines and in‑person inquiries efficiently.
- Comfortable with multi‑tasking, conflict resolution, and following written & verbal instructions.
- Flexible schedule, including nights, weekends, and holidays.
- Proficiency or quick learning with OpenTable, Salesforce, Google Sheets, Opera, and general digital portals.
- Physical stamina: standing 8+ hours, lifting up to 40 lb, moving quickly between areas.
**Key Responsibilities**
- First point of contact: greet members, guests, and staff; deliver exceptional service.
- Perform concierge duties: book transportation, tickets, restaurant, spa, and event reservations.
- Respond to emails and digital portal inquiries; print & scan documents for guests.
- Manage payment processing, send folios, handle billing disputes, refunds, and receipts; balance cash at shift end.
- Maintain knowledge of property layout, amenities, rates, and availability; promote services that increase revenue.
- Coordinate lost card procedures and secure handling of lost items.
- Delegate valet, luggage, and bell assistance as needed.
- Participate in daily shift briefings and maintain phone etiquette.
**Required Skills**
- Strong customer‑service orientation and hospitality mindset.
- Multi‑tasking and high‑volume phone handling.
- Detail‑oriented, articulate, and problem‑solving.
- Excellent communication (written & verbal).
- Proficient with hospitality software (OpenTable, Salesforce, Opera, Google Sheets).
- Physical ability to lift 40 lb, stand, walk, bend, and move quickly.
**Required Education & Certifications**
- Minimum high‑school diploma or equivalent.
- Any hospitality or customer‑service related certifications are a plus but not required.