- Company Name
- BizClik
- Job Title
- Information Technology System Engineer
- Job Description
-
**Job title:**
Information Technology System Engineer
**Role Summary:**
Support and maintain a cloud-first IT infrastructure for a fast‑growing digital media organization, resolving end‑user issues, performing system administration, and driving modernization initiatives.
**Expactations:**
- Deliver timely, high‑quality support for PCs, laptops, mobile devices, and peripherals.
- Maintain accurate records in the ticketing system and documentation of processes.
- Collaborate with internal teams on cloud, security, and automation projects.
**Key Responsibilities:**
- Resolve day‑to‑day user support tickets for Windows, macOS, and mobile devices.
- Handle onboarding/offboarding: account setup, access configuration, and security controls.
- Install & patch software, manage Azure Entra, Intune, Google Workspace, and other SaaS apps.
- Support laptops, printers, and video‑conferencing systems (Zoom Rooms, Poly).
- Document system administration tasks, troubleshooting steps, and knowledge base articles.
- Identify and implement technology improvements, security adjustments, and automation.
- Coordinate with network teams for Wi‑Fi, switches, and firewalls.
- Support backup, DR, VOIP, and collaboration tools (Mimecast, Microsoft Teams).
**Required Skills:**
- Minimum 2 years of IT support experience.
- Proficiency with Microsoft Cloud (Entra, Intune, Azure).
- Endpoint setup/configuration on Windows 10/11 and macOS.
- Google Workspace administration.
- Troubleshooting, research, and self‑learning orientation.
- Excellent communication and customer‑service skills.
**Required Education & Certifications:**
- Relevant IT qualification or equivalent experience (e.g., CompTIA A+, Microsoft Certified: Azure Administrator Associate, Google Workspace Administrator). No specific degree required.