SaskTel

www.sasktel.com

2 Jobs

2,711 Employees

About the Company

In today's highly competitive fast paced market, your business deserves a trusted, local partner who is dedicated to helping you thrive. We've been committed to connecting Saskatchewan for over 100 years, and will continue to support you and your business for the next 100 years. We will continue to invest in Saskatchewan, help foster long-term growth, and build a landscape where Saskatchewan businesses can succeed now and into the future.

For us, communication is about community. It's about careers that matter. People who make a difference. It's about being a part of something bigger. It's about us connecting with you--and then connecting you with your world. Get to know us and you'll see.

Listed Jobs

Company Name: SaskTel
Job Title: Engineer/Technology Solution Manager-Technical Support
Job Description: **Job Title:** Engineer / Technology Solution Manager – Technical Support **Role Summary:** Lead technical support, design, and deployment for advanced network technology, providing 24/7 operational excellence, vendor coordination, and strategic guidance. Drive modernization, resolve complex issues, mentor staff, and influence organizational technology strategy. **Expectations:** - Deliver expert-level troubleshooting and solutions for network systems. - Manage vendor relationships and support contracts. - Lead cross‑functional projects and present findings to senior management. - Mentor and develop support team members. **Key Responsibilities:** - Provide on‑demand technical assistance to user groups, resolving interface and performance issues. - Lead design, testing, and implementation of network equipment and software upgrades. - Analyze test results, diagnose equipment/system problems, and implement fixes. - Conduct research on new methodologies, standards, and guidelines; recommend operational improvements. - Interface with equipment suppliers on technical referrals and performance issues. - Manage vendor support contracts and ensure service level compliance. - Introduce and implement new technologies and services, guiding user groups through modernization. - Represent the organization at national committees and conferences to enhance network performance. - Prepare professional reports, presentations, and studies for corporate decision‑making. - Mentor support staff and share advanced technical knowledge. **Required Skills:** - Expertise in network architecture, management systems, and operation. - Experience in design, testing, and implementation of network technologies. - Proficiency with scripting, automation, analytics, and visualization tools. - Strong problem‑solving skills for complex, unique application/system issues. - Proven leadership in specialized technical projects or teams. - Excellent written and verbal communication, coaching, and mentorship abilities. - Ability to work autonomously and influence stakeholders. - Valid driver’s license. **Required Education & Certifications:** - Bachelor’s degree in Electrical, Electronics, or Electronic Systems Engineering, with qualification to register as a Professional Engineer or Engineer in Training (APEGS). *OR* - Bachelor’s degree in Computer Science, or Technical Diploma/Certificate in Engineering Technology, plus ≥5 years of relevant technology experience. ---

Company Name: SaskTel
Job Title: Future Opportunities - Customer Care Centre (Call Centre)
Job Description: Job Title: Customer Care Centre Representative – Inbound Sales & Service Role Summary: Provide professional inbound sales and service support to customers via phone, chat, or email. Match products and services to customer needs, resolve inquiries, and process orders using the latest technology tools. Deliver a high‑quality customer experience while meeting individual and team performance metrics. Expectations: - Handled at least 70 + inbound contacts per day with average call times of 4–6 minutes. - Achieve monthly sales and service target quotas (e.g., ≥ 25% sales conversion, ≥ 95% customer satisfaction score). - Actively learn and apply product knowledge, troubleshooting protocols, and company policies. - Maintain accurate, real‑time data entry in CRM and internal systems. Key Responsibilities: - Receive, prioritize, and respond to inbound customer requests for sales, product inquiries, and service support. - Identify customer requirements, recommend appropriate telecom products and services, and complete sales transactions. - Resolve service issues, account questions, and billing concerns with empathy and urgency. - Escalate complex matters to specialist teams, ensuring follow‑up. - Keep thorough, up‑to‑date records of customer interactions and dispositions. - Meet or exceed individual performance metrics (sales conversion, service level, NPS). - Participate in continuous training on product updates, sales techniques, and compliance requirements. Required Skills: - Minimum 1‑2 years sales or customer‑service experience. - Strong verbal and written communication, with active listening and persuasive speaking. - Ability to build rapport, handle objections, and negotiate. - Comfortable using CRM and multi‑channel support platforms. - High emotional‑intelligence and customer‑facing professionalism. - Basic math skills for order processing and pricing. Required Education & Certifications: - High school diploma or equivalent. - Valid driver’s licence or background check may be required depending on role. - No specific certifications required; in‑service training will be provided.

Regina, Canada

On site

20-02-2026