Leadership Connect

About the Company

Leadership Connect is a data-driven decision intelligence company focused on policy & procurement in the public sector.

We combine deep research expertise and cutting-edge technology to help clients win business and influence policy across a wide range of specialties and verticals.

We work with nearly every U.S. government agency, many S&P 500 companies, and leading organizations in media, consulting, law, banking, and the not-for-profit world. We help everyone from marketing and business development teams to senior leaders prep for important meetings, uncover existing relationships, and build new ones.

Our clients trust their reputations to the quality of our data. With our proprietary 24-step information collection process that employs technology and human validation, we continuously identify the key decision makers and influencers you care about most and put them at your fingertips. Clients access Leadership Connect through the web, apps, and data integrations.

Only in Leadership Connect:
- Leadership Connect is the world's only service that connects bills to legislative staff.
- Navigate complex government organizations: Federal, State & Local.
- Stakeholder Mapping. See how your organization is connected to another.
View a person's strongest relationships, including family, former coworkers, and members of the same association, to get warm introductions.

Listed Jobs

Company Name

Leadership Connect

Job Title

Client Success Manager

Job Description

Job title: Client Success Manager Role Summary: Owns and expands client adoption of Leadership Connect’s SaaS solutions by engaging key users, onboarding new accounts, and driving continuous improvement in customer satisfaction and product usage. Expectations: 1‑3 years of SaaS sales or client‑success experience; proven track record of user engagement and problem‑solving; ability to manage multiple accounts and meet engagement metrics; proficient with Salesforce or similar CRM. Key Responsibilities: • Conduct regular virtual and in‑person meetings with client stakeholders to understand business goals and product needs. • Onboard new accounts, educate users on best practices, and position Leadership Connect to achieve client objectives. • Troubleshoot user challenges, providing creative solutions while keeping client focus at center. • Identify and execute opportunities to expand usage at all organizational levels, fostering advocacy among decision‑makers. • Capture and communicate user feedback to Product, Content, and Sales teams to drive product enhancements. • Maintain accurate, up‑to‑date client activity and opportunity data in Salesforce. Required Skills: • Strong communication and interpersonal skills (written, email, virtual, in‑person). • Client‑centric mindset with a passion for improving user experience. • Robust organizational and time‑management abilities; capable of prioritizing in a fast‑paced environment. • Problem‑solving aptitude and creative engagement techniques. • CRM proficiency, preferably Salesforce. Required Education & Certifications: Bachelor’s degree (or equivalent experience). No specific certifications required.

Washington dc-baltimore, United states

Hybrid

Fresher

21-01-2026