- Company Name
- Blupace Tech
- Job Title
- Desktop Support Engineer -Belfast
- Job Description
-
**Job Title:** Desktop Support Engineer
**Role Summary:**
Provide first‑ and second‑level desktop support (local and remote) for Windows and macOS environments, handling inbound requests, troubleshooting hardware, software, and application issues, and documenting resolutions in a ticketing system. Ensure timely communication, maintain service levels, and collaborate with vendors and internal teams to deliver consistent IT support across shifts.
**Expectations:**
- Minimum 4+ years of IT support experience (including at least 18 months in a help‑desk role).
- Ability to work flexible hours, including off‑hours and weekends for projects or emergency incidents.
- Strong customer service orientation with clear communication and documentation.
- Team‑player who can adapt to a fast‑changing environment and support multiple platforms.
**Key Responsibilities:**
- Act as first/second‑level contact, diagnose and resolve end‑user issues.
- Log, update, and close tickets in the help‑desk system, maintaining accurate records.
- Install, upgrade, and troubleshoot Windows 7‑10, macOS, Microsoft Office 2010/365, Cisco Jabber, and approved desktop applications.
- Support printers, PC/Laptop hardware, and peripheral devices; perform preventive maintenance and remedial repairs.
- Utilize diagnostic tools for network connectivity, hardware, and software problems.
- Manage Active Directory objects, Group Policy Objects (GPOs), and mobile device management (iOS/Android).
- Coordinate with vendors for complex AV and peripheral issues.
- Contribute to project work, providing flexibility and teamwork as required.
**Required Skills:**
- Windows OS (7‑10) support, including installation, imaging, and troubleshooting.
- Basic macOS support.
- PC hardware assembly, repair, and peripheral configuration.
- Active Directory, GPO, and Microsoft 365 administration.
- Enterprise antivirus and encryption solutions.
- Help‑desk ticketing systems (experience logging and SLA adherence).
- Mobile device management (iOS, Android).
- Diagnostic tools for network and workstation issues.
- Strong analytical, problem‑solving, and multitasking abilities.
- Excellent verbal and written communication; customer‑focused.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- CompTIA A+ certification.
- Microsoft Certified Professional (MCP) or higher Microsoft certification.