Blupace Tech

About the Company

Blupace Tech is a leading provider of technology solutions, with over 20 years of proven experience in driving digital transformation for global enterprises.

We blend strategic insight with technical expertise to deliver scalable, intelligent, and future-ready IT solutions tailored to meet diverse business requirements.

Our core competencies span multiple domains, enabling clients to stay agile, secure, and competitive in an ever-evolving digital environment.

At Blupace Tech, we are driven by a commitment to innovation, integrity, and operational excellence --empowering organizations to optimize efficiency, elevate user experiences, and achieve tangible business results through technology.

Listed Jobs

Company Name

Blupace Tech

Job Title

Desktop Support Engineer -Cardiff

Job Description

**Job Title:** Desktop Support Engineer **Role Summary:** Provide first and second‑line desktop support, troubleshooting hardware, software, and application issues for a mixed Windows and Apple desktop environment. Manage tickets, perform preventive maintenance, and collaborate with vendors and internal teams to resolve incidents within SLA. **Expectations:** - 3+ years of desktop support experience (Band 2 level). - Ability to work flexible hours, including off‑hours and weekends, for projects or emergency support. - Strong communication, prioritisation, and customer‑service skills. **Key Responsibilities:** - Respond to inbound calls and tickets to diagnose and resolve desktop, printer, and peripheral issues. - Install, upgrade, and troubleshoot Windows 7/8.1/10, Windows XP, Microsoft Office, Cisco Jabber, and approved desktop applications. - Provide basic support for Mac OS and Apple PC users. - Perform preventive maintenance, hardware repairs, and peripheral functionality checks. - Utilize diagnostic tools to address network connectivity, hardware, and software problems. - Maintain accurate ticket updates and status communications for all incidents. - Collaborate with vendors for complex AV, security, or network issues. - Follow and document fault analysis procedures for core operating systems and applications. - Engage in project‑based initiatives requiring teamwork and flexibility. **Required Skills:** - Proficient in Windows desktop environments (Windows 7–10). - Experience with Active Directory, GPOs, Office 365, and enterprise anti‑virus solutions. - Ability to manage mobile devices (iOS, Android) and apply enterprise encryption. - Strong analytical, troubleshooting, and problem‑solving capabilities. - Familiarity with printers, PCs, laptops, and peripheral hardware repair. - Basic knowledge of networking, servers, AV, smart devices, and telecoms. - Excellent multi‑tasking, prioritisation, and SLA‑compliance. **Required Education & Certifications:** - Bachelor’s degree in Computer Science or related field (or equivalent). - CompTIA A+ (minimum). - Microsoft Certified Professional (MCP) or equivalent. - Minimum of 18 months of IT support experience (preferably 3+ years).

Cardiff, United kingdom

On site

25-11-2025

Company Name

Blupace Tech

Job Title

Desktop Support Specialist -Clamart

Job Description

Job title: Desktop Support Specialist Role Summary: Provide timely, first‑line technical support for enterprise desktop and mobile devices, ensuring effective resolution of incidents and maintenance of hardware, software, and connectivity within a Windows 7‑10 and Office 365 environment. Expectations: Meet defined SLA targets, prioritize user requests, collaborate with regional technicians and end‑user community, maintain accurate documentation, enforce security policies, and support devices across Windows and mobile platforms. Key Responsibilities: - Diagnose and resolve hardware, software, and connectivity issues on Windows 7‑10 workstations and Office 365 applications. - Install, configure, and troubleshoot PC hardware, peripherals, and enterprise branding. - Manage mobile devices (iOS and Android) via MDM, including encryption, profile enrollment, and application deployment. - Support Active Directory, Intune, SCCM, VPN, and enterprise antivirus solutions. - Log incidents, update knowledge base, and communicate status to users. - Escalate complex problems to senior teams as necessary. - Monitor system health, conduct asset inventory, and perform preventive maintenance. Required Skills: - 3+ years of IT support or troubleshooting experience. - Proficient with Windows desktops, Active Directory, Office 365, SCCM, Intune, VPN, and antivirus tools. - Desktop hardware installation and peripheral troubleshooting expertise. - Mobile device management (iOS/Android) and enterprise encryption skills. - Strong analytical, problem‑solving, and communication abilities. - Fluent in French (C1) with good command of English. - Demonstrated ability to multitask, prioritize, and meet SLA targets. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent technical experience. - Preferred certifications: Microsoft Certified‑Modern Desktop Administrator, Microsoft Certified: Azure Administrator, or similar.

Clamart, France

On site

Junior

15-12-2025

Company Name

Blupace Tech

Job Title

Desktop Support Specialist -Bristol

Job Description

**Job Title:** Desktop Support Specialist **Role Summary:** Provides 1st and 2nd line desktop support for Windows 7‑10 environments, manages device imaging and configuration via SCCM/Intune, administers Active Directory, GPOs, Office 365, and mobile device management. Ensures timely issue resolution, asset tracking, and adherence to service level agreements. **Expactations:** - Prioritize and multitask to meet SLA targets. - Deliver clear, professional communication and build internal customer relationships. - Adapt to rapid changes; work off‑hours or weekends for projects or emergencies. **Key Responsibilities:** - Deploy custom SCCM/Intune images to new PCs/laptops. - Configure devices, core applications, and user experience settings. - Coordinate device replacements and onboarding with end users. - Provide 1st & 2nd line troubleshooting for hardware, software, and network issues. - Maintain asset register for hardware lifecycle management. - Perform software installations and updates on workstations. - Manage mobile devices (iOS/Android) and enterprise encryption solutions. **Required Skills:** - Windows 7‑10 administration, Microsoft AD, GPOs, Office 365. - SCCM/Intune imaging and device management. - PC hardware installation, troubleshooting, and enterprise AV solutions. - Mobile Device Management (iOS/Android) and encryption tools. - Strong analytical, problem‑solving, and prioritization abilities. - Excellent verbal/written communication and customer service skills. - Experience with helpdesk ticketing systems. **Required Education & Certifications:** - Minimum: Diploma/Associate degree in Information Technology or related field (or equivalent experience). - Preferred certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.

Bristol, United kingdom

On site

30-12-2025

Company Name

Blupace Tech

Job Title

Desktop Support Engineer -Belfast

Job Description

**Job Title:** Desktop Support Engineer **Role Summary:** Provide first‑ and second‑level desktop support (local and remote) for Windows and macOS environments, handling inbound requests, troubleshooting hardware, software, and application issues, and documenting resolutions in a ticketing system. Ensure timely communication, maintain service levels, and collaborate with vendors and internal teams to deliver consistent IT support across shifts. **Expectations:** - Minimum 4+ years of IT support experience (including at least 18 months in a help‑desk role). - Ability to work flexible hours, including off‑hours and weekends for projects or emergency incidents. - Strong customer service orientation with clear communication and documentation. - Team‑player who can adapt to a fast‑changing environment and support multiple platforms. **Key Responsibilities:** - Act as first/second‑level contact, diagnose and resolve end‑user issues. - Log, update, and close tickets in the help‑desk system, maintaining accurate records. - Install, upgrade, and troubleshoot Windows 7‑10, macOS, Microsoft Office 2010/365, Cisco Jabber, and approved desktop applications. - Support printers, PC/Laptop hardware, and peripheral devices; perform preventive maintenance and remedial repairs. - Utilize diagnostic tools for network connectivity, hardware, and software problems. - Manage Active Directory objects, Group Policy Objects (GPOs), and mobile device management (iOS/Android). - Coordinate with vendors for complex AV and peripheral issues. - Contribute to project work, providing flexibility and teamwork as required. **Required Skills:** - Windows OS (7‑10) support, including installation, imaging, and troubleshooting. - Basic macOS support. - PC hardware assembly, repair, and peripheral configuration. - Active Directory, GPO, and Microsoft 365 administration. - Enterprise antivirus and encryption solutions. - Help‑desk ticketing systems (experience logging and SLA adherence). - Mobile device management (iOS, Android). - Diagnostic tools for network and workstation issues. - Strong analytical, problem‑solving, and multitasking abilities. - Excellent verbal and written communication; customer‑focused. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - CompTIA A+ certification. - Microsoft Certified Professional (MCP) or higher Microsoft certification.

Belfast, United kingdom

On site

30-12-2025