USAA

About the Company

Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we've also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all.

Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community's provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.

Listed Jobs

Company Name

USAA

Job Title

Business Process Owner Senior - Claims User Experience - Claims

Job Description

**Job Title** Business Process Owner Senior – Claims User Experience – Claims **Role Summary** Own, design and continuously improve complex claims user‑experience processes, aligning them with enterprise strategy and operational excellence goals. Lead end‑to‑end process transformation, risk mitigation, performance monitoring and cross‑functional collaboration within a high‑impact claims environment. **Expectations** - Drive process optimization that delivers measurable operational efficiencies and superior member experience. - Act as a change champion, influencing stakeholders across P&C, IT, compliance and operations. - Maintain alignment with regulatory requirements and corporate risk policies. - Provide leadership and mentorship to process teams and business partners. **Key Responsibilities** - Define, design, test and implement claims business processes, ensuring alignment with overall experience strategy. - Use process mapping, modeling and documentation to drive clarity and reduce redundancies. - Establish performance metrics, control limits, and monitor KPIs to assess process health. - Identify, own and resolve operational & compliance risks, implementing appropriate controls. - Develop and execute communication plans for internal stakeholders and customers. - Leverage data, analytics and reporting to inform decision‑making and demonstrate benefits. - Lead solution development, business case justification and benefits substantiation. - Mentor and coach process teams and business partners. - Stay current with emerging technologies and industry best practices to sustain continuous improvement. **Required Skills** - Business Process Management (BPM), Lean, Six Sigma or equivalent methodology expertise. - Process mapping and documentation (Visio, ARIS, similar tools). - Quality management, problem‑solving and change‑management proficiency. - Data analysis, reporting and use of process analytics tools. - Strong stakeholder engagement, influencing and executive communication. - Risk & compliance assessment and controls implementation. - Leadership experience in cross‑functional teams. - Technical acumen in P&C claims and familiarity with Guidewire ClaimCenter. - Ability to manage moderate to highly complex, high‑impact projects. **Required Education & Certifications** - Bachelor’s degree (or equivalent of 4 years of related experience). - Minimum 6 years of business process execution, consulting or process engineering experience. - 2 + years of managerial experience in claims operations. - Demonstrated experience with Guidewire ClaimCenter and core insurance systems. *(Certifications such as Lean, Six Sigma, PMP, or BPM qualification are a plus but not mandatory.)*

San antonio, United states

On site

Senior

13-11-2025

Company Name

USAA

Job Title

Paid Search Analyst - Mid Level

Job Description

**Job Title:** Paid Search Analyst – Mid Level **Role Summary:** Deliver data‑driven insight and optimization recommendations for the Paid Search media buying team in the Property & Casualty (P&C) business, using quantitative analysis to influence medium‑ to large‑scale business decisions. **Expectations:** * Collaborate with cross‑functional teams to understand business objectives. * Translate analytical findings into clear, actionable recommendations for mid‑ to upper‑level management. * Maintain data quality, comply with risk and compliance policies, and document methodology for peer review. **Key Responsibilities:** 1. Gather, clean, and integrate diverse data sources (attributes, transactions, behaviors). 2. Conduct exploratory data analysis (EDA) and apply mathematical/statistical techniques to derive insights. 3. Develop models and dashboards using SQL, SAS, BI tools, and data visualization platforms. 4. Create communication materials (reports, visualizations) tailored to non‑technical audiences. 5. Document assumptions, methodology, validation, and testing for compliance and peer review. 6. Monitor and mitigate risks associated with business activities. 7. Evaluate and adopt emerging technologies that enhance analytical capabilities. **Required Skills:** * SQL, SAS, and BI or data visualization tools (e.g., Tableau, Power BI). * Strong statistical and mathematical analysis skills. * Ability to conduct EDA, model building, and produce actionable insights. * Excellent communication and presentation skills for diverse audiences. * Familiarity with marketing attribution and media mix modeling concepts. * Experience with Paid Search analytics is a plus. **Required Education & Certifications:** * Bachelor’s degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data Analysis, or a related quantitative discipline, OR equivalent (4 years) industry experience. * Advanced degree with 2 years industry experience is acceptable. * No specific certifications required.

San antonio, United states

On site

Mid level

13-11-2025

Company Name

USAA

Job Title

Software Engineer - Mid Level

Job Description

**Job Title:** Software Engineer - Mid Level **Role Summary:** Lead full-stack development of UI and backend services in AWS cloud environment. **Expectations:** 4+ years software development, technical depth in full-stack technologies; 2+ years delivering tech solutions across development lifecycle. Basic business acumen in operations, risk management, and industry practices. **Key Responsibilities:** Design/develop/test complex technical solutions; troubleshoot complex systems and production issues; conduct systems analysis to improve operations; follow SDLC and conduct design reviews; mentor junior engineers; ensure compliance with risk and security policies. **Required Skills:** Proficiency in ReactJS, Node.js, Redux, Java/J2EE (Spring Boot); AWS cloud stack (CDK, EKS, Lambda, S3, RDS/Aurora Postgres, DynamoDB); distributed systems (ElastiCache, Kafka, SQS); scripting (Golang, Terraform). Troubleshooting, cloud technology understanding, and articulating technical challenges. **Required Education & Certifications:** Bachelor’s degree in relevant field or 4+ years work experience/certifications from CodeUp, Galvanize, VetFIT, or eFIT.

Phoenix, United states

On site

Mid level

16-12-2025

Company Name

USAA

Job Title

Business Applications Analyst Senior - Treasury Management

Job Description

Job title: Senior Business Applications Analyst – Treasury Management Role Summary: Provides strategic analysis, documentation, and support for SAP Treasury Management applications, driving business process improvements, risk controls, and system enhancements across Treasury functions. Expectations: - Deliver analytical insights and recommendations to stakeholders on application and IT platform strategy. - Maintain comprehensive knowledge of Treasury business processes, SAP Treasury functionalities, and risk/compliance requirements. - Lead end‑to‑end solution design, testing, and implementation of system changes or new solutions. Key Responsibilities: 1. Advise stakeholders on business and IT platform direction, incorporating current and future needs. 2. Analyze and document business requirements for application and data systems. 3. Design, execute, and oversee system testing and implementation of new or changed solutions. 4. Develop and maintain documentation on workflows, business requirements, and technical specifications. 5. Lead the design and administration of documentation standards, policies, and quality assurance methodologies. 6. Coordinate with cross‑functional teams to identify, assess, and manage dependencies, risks, and opportunities. 7. Coach and provide direction to team members; influence performance and development plans. 8. Identify and remediate gaps in risk and control frameworks, documenting controls and testing results. 9. Ensure adherence to Agile principles throughout the solution delivery cycle. Required Skills: - 6+ years of experience in IT business process analysis, software application design, and documentation. - Expertise in SAP Treasury Management, Liquidity and Cash Management functions. - Strong understanding of the software development life cycle, including testing execution. - Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint). - Knowledge of risk and control frameworks with experience in control documentation and testing. - Ability to translate complex business issues into clear requirements and solutions. - Agile methodology experience; proactive, solution‑oriented mindset. Required Education & Certifications: - Bachelor’s degree in Business, Information Technology, Finance, or equivalent, OR 4 years of related experience in lieu of degree. - Minimum 6 years professional experience; analyst assessment completion may be required.

San antonio, United states

On site

Senior

17-12-2025