Indigo

www.indigo.ca

3 Jobs

6,046 Employees

About the Company

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our Retail Stores, Distribution Centres, and Home Office for people who share our passions and want to be part of a dynamic and enriching culture. Plus que tout, nous adorons raconter des histoires et creer des experiences. A Indigo, nous sommes toujours en quete de personnes brillantes, energiques et axees sur le client pour se joindre a notre l'equipe et contribuer a realiser notre mission dans l'un de nos 170 magasins Indigo, Indigospirit, Chapters et Coles partout au Canada. Nous avons plusieurs postes passionnants a pourvoir dans nos magasins, dans nos centres de distribution et a notre siege social. Nous cherchons des gens quipartagent notre passion et qui veulent une culture d'entreprisedynamique et enrichissante.

Listed Jobs

Company Name: Indigo
Job Title: Graphic Designer
Job Description: **Job Title:** Graphic Designer **Role Summary:** Creates original, on-brand graphics for marketing campaigns, in-store artwork, digital assets, and internal initiatives, ensuring consistent brand communication and customer engagement. Collaborates with cross-functional teams to meet strategic objectives. **Expectations:** Deliver creative, high-quality design solutions on time and within budget; ensure alignment with brand standards and consumer relevance; maintain cross-functional satisfaction with design deliverables. **Key Responsibilities** - Design and develop impactful graphics for campaigns, in-store materials, and digital platforms. - Apply brand aesthetics and maintain consistency in messaging hierarchy across all mediums. - Produce production-ready artwork for print and digital (retail and online). - Monitor industry trends and integrate innovative design approaches. - Advocate for customer needs by prioritizing user-centric design decisions. - Collaborate with teams to resolve design challenges and refine creative concepts. - Utilize tools like AI and digital platforms to enhance efficiency and output quality. - Identify process improvements and challenge design practices to drive innovation. **Required Skills** - Strong conceptual and visualization abilities; mastery of typography and brand development. - Proficiency in creating retail-focused design that aligns with brand strategies. - Excellent time management and ability to meet tight deadlines without quality compromise. - Advanced communication and teamwork skills for collaborative, cross-functional projects. - Skilled in storytelling through social media platforms and visual content. **Required Education & Certifications** - Degree/diploma in graphic design or related field. - Minimum 5 years of agency or in-house creative experience. - Prior national brand experience preferred. - Proficiency in Adobe Creative Suite (required) and advanced Figma usage (required). - Demonstrated expertise in social media content creation.

Company Name: Indigo
Job Title: Customer Operations Leader
Job Description: **Job Title** Customer Operations Leader **Role Summary** Lead and coach store customer experience teams to achieve sales and profitability targets while ensuring a frictionless omni‑channel customer journey. Manage inventory, technology adoption, health & safety, and in‑store experiential events across the sales floor. **Expectations** - Deliver consistent improvements in customer satisfaction and sales performance. - Mentor and develop Customer Experience Representatives (CERs) for high‑quality service and upselling. - Drive operational efficiencies through technology and process improvements. **Key Responsibilities** 1. Coach CERs on service excellence, product upsell, promotions, and program sales. 2. Execute strategic initiatives, sales goals, and profitability targets. 3. Advocate for customers by anticipating needs, diagnosing issues, and resolving them. 4. Lead omni‑sales program activities and maximize technology use on the sales floor. 5. Support rollout, readiness, and adoption of new technology and digital tools. 6. Execute experiential, marketing, and community events at store level. 7. Manage inventory processes, returns, store opening/closing, and sales floor operations. 8. Participate in the joint health & safety committee and enforce regulations. 9. Hire, onboard, train, and cross‑train staff; provide performance feedback. 10. Foster a culture of learning, inclusivity, and continuous improvement. **Required Skills** - 1–2 years in customer service, merchandising, or operations. - Demonstrated leadership and coaching ability. - Knowledge of provincial health & safety standards. - Performance‑oriented mindset with strong business acumen and systemic thinking. - Prioritization, planning, and agile execution skills. - Ability to work mobile on the sales floor for extended periods. - Physical capacity to lift up to 40 lbs using proper equipment. - Flexible schedule: evenings, weekends, and holidays. - Bilingual French/English (required for Quebec positions). **Required Education & Certifications** - Minimum high‑school diploma. - Preferred certification in retail operations, customer experience, or leadership (e.g., Certified Customer Experience Professional, Retail Management credential).

Company Name: Indigo
Job Title: Seasonal Customer Experience Representative
Job Description: Job title: Seasonal Customer Experience Representative Role Summary: Deliver a welcoming, joyful shopping experience in retail stores, engaging customers, curating product stories, maintaining visual standards, and supporting store operations during peak seasonal periods. Expectations: * Work flexible hours, including evenings, weekends, holidays, overnights, and early mornings as required. * Be mobile on the sales floor for extended periods and able to lift and move up to 40 lbs safely. * Provide timely responses to customer feedback and maintain high performance standards. * Contribute to health and safety practices and act with accountability. Key Responsibilities: * Create a warm and welcoming store environment. * Add joy to customer interactions through product storytelling and personalized recommendations. * Engage customers on the floor, curate tailored product collections, and promote brand narratives. * Ensure visual merchandising and store displays meet company standards. * Stay informed on new products, promotions, and programs to provide accurate information. * Participate in health and safety initiatives and uphold store safety protocols. * Respond promptly to customer feedback and collaborate with leadership to improve experiences. * Provide constructive feedback to peers and support continuous development within the team. Required Skills: * Strong interpersonal and customer‑service skills. * Ability to communicate effectively in French and English; additional languages are a plus. * Adaptability, flexibility, and a willingness to learn varied store functions. * Physical ability to stand or move on the sales floor for long periods and lift medium to large items. * Excellent communication skills for storytelling and product presentation. * Commitment to creating exceptional employee and customer experiences. Required Education & Certifications: * Minimum requirement: High School diploma or equivalent. * Preferred: Post‑secondary education or certification in retail, hospitality, or customer service. * Additional certifications in health and safety or customer experience management are an asset.

Corner brook, Canada

On site

04-10-2025