- Company Name
- HappyRobot
- Job Title
- Solutions Engineer
- Job Description
-
Job title: Solutions Engineer
Role Summary:
Act as the technical front line in enterprise sales, partnering with Account Executives to discover customer needs, construct solution narratives, deliver tailored demos and prototypes, and manage POCs. Serve as a trusted advisor bridging Sales, Product, and Engineering, while owning demo libraries and technical RFP content.
Expactations:
- Present to senior technical and executive stakeholders (CXOs, VPs, engineers).
- Translate complex pain points into clear, business‑driven architecture.
- Build lightweight prototypes and demos using APIs, webhooks, and basic scripting.
- Lead security and architecture reviews, ensuring compliance with SOC2/ISO and data‑privacy requirements.
- Scope, document, and execute POCs with defined success criteria.
Key Responsibilities:
- Conduct technical discovery and whiteboard solutions for logistics use cases.
- Design, develop, and showcase demos and sandbox environments.
- Perform security and architecture assessments, guide customers through due‑diligence.
- Define POC scope, timeline, and deliverables; produce Statements of Work and Success Plans.
- Own technical sections of RFPs/RFIs; create one‑pagers, reference architectures, FAQs.
- Run the Demo Factory: standardize environments, scripts, datasets, and coach AEs.
- Capture field feedback; collaborate with Product and Engineering to iterate reusable components.
- Maintain industry knowledge in brokerage, carrier, and shipping operations.
- Travel up to 50% for client workshops and onsite demos.
Required Skills:
- Excellent communication and executive presence.
- Strong storytelling and whiteboarding abilities.
- Proficiency in JavaScript/Python/scripting; ability to stitch APIs, webhooks, and data transformations.
- Solid understanding of cloud integration (REST, gRPC, OAuth/OIDC, eventing, queues, databases, observability, networking).
- Security literacy (authN/Z, data residency, audit logging, least privilege, vendor risk).
- Program management skills to turn discovery into scoped POCs with metrics.
- Domain curiosity in logistics and supply chain; ability to learn quickly.
- Adaptability and resourcefulness in a fast‑paced startup environment.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
- Certifications in cloud platforms (AWS, Azure, GCP), security (CISSP, CISM), or integration (Mulesoft, Informatica) are a plus.
San francisco, United states
Hybrid
03-12-2025