- Company Name
- CBL Solutions
- Job Title
- Information Technology Support Specialist
- Job Description
-
Job title: Information Technology Support Specialist
Role Summary:
Provide on‑site technical support for end‑users, troubleshooting hardware, software, and network issues. Maintain IT equipment, manage user accounts, and ensure adherence to ITSM processes and security policies.
Expectations:
- Deliver timely, high‑quality support within defined SLAs.
- Act independently while collaborating with remote teams and vendors.
- Contribute to asset management, deployment projects, and continuous improvement of IT services.
Key Responsibilities:
- Provide hands‑on, in‑person support for desktops, laptops, printers, mobile devices, and other IT equipment.
- Install, configure, troubleshoot, and maintain Windows (10/11) and macOS systems.
- Resolve operating system, application, and network connectivity problems (TCP/IP, DNS, DHCP).
- Perform hardware upgrades, repairs, and replacements.
- Manage user accounts, permissions, and access rights in Active Directory/O365 and other identity systems.
- Deploy and migrate new hardware/software.
- Document technical issues, resolutions, and procedures promptly.
- Deliver training and best‑practice guidance to users.
- Escalate complex issues to remote IT teams and external vendors.
- Maintain accurate IT asset inventory.
- Participate in IT projects (system upgrades, rollouts, office moves).
- Enforce IT security policies and procedures.
Required Skills:
- Troubleshooting & support for Windows 10/11 and Microsoft Office 365.
- Basic macOS troubleshooting.
- Network fundamentals and basic troubleshooting (TCP/IP, DNS, DHCP).
- Hardware installation, configuration, and repair (desktops, laptops, printers).
- Active Directory user & group management.
- ITSM tools (ServiceNow, Jira Service Desk).
- PowerShell scripting fundamentals.
- Strong communication, problem‑solving, and analytical skills.
- Ability to work independently and in a fast‑paced team environment.
- Customer‑centric service orientation.
- Physical ability to lift and move computer equipment.
Required Education & Certifications:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
- 3–5+ years in desk‑side or IT support role.
- Preferred certifications: CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP).
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