- Company Name
- Proviniti
- Job Title
- ServiceNow Sr. Technical Consultant - ITOM
- Job Description
-
**Job Title:**
ServiceNow Sr. Technical Consultant – ITOM
**Role Summary:**
Provide advanced ServiceNow IT Operations Management (ITOM) solutions, translating business KPIs into technical applications, managing data models, and ensuring high-quality releases and integrations.
**Expectations:**
- Design, develop, and deploy ServiceNow ITOM components (metrics, dashboards, automated scripts).
- Deliver data‑driven insights and analytics for CMDB/CSDM structures.
- Lead or significantly contribute to release pipelines (ATF, versioning, Agile/Scrum).
- Communicate technical solutions to stakeholders and translate business requirements into technical specifications.
**Key Responsibilities:**
- Build and maintain ServiceNow metric definitions, metric instances, and scheduled scripts.
- Develop and implement UI Builder components and Platform Analytics reports.
- Create data models and cubes, including data import/export, REST/Table API integration.
- Design and maintain CMDB, CSDM, and data governance artifacts (glossary, lineage, stewardship).
- Implement data archiving solutions, including off‑platform storage patterns.
- Deploy and manage predictive intelligence models (classification, similarity, clustering).
- Collaborate in Agile/Scrum environments, participating in sprint planning, reviews, and retrospectives.
- Conduct code reviews, version control, and release management.
**Required Skills:**
- 3+ years of ServiceNow experience (update sets, scripting, ACLs, app scopes).
- Relational database fundamentals; SQL, data import/export, REST/Table API.
- Strong understanding of CSDM, CMDB structure, and analytics translation.
- Experience with ATF, versioning, release pipelines, Agile/Scrum.
- Excellent stakeholder communication and requirements translation.
**Preferred/Desired Skills:**
- Metric Definitions, Metric Instance, Script Includes, Scheduled Scripts, UI Builder, Platform Analytics.
- SQL and data modeling, cubes, Snowflake or equivalent cloud data warehouse.
- Predictive Intelligence modeling and lifecycle.
- Power BI, SQL Server Management.
- Data governance (glossary, lineage, stewardship, PII/security controls).
- Data archiving (archive table design, off‑platform storage).
**Required Education & Certifications:**
- Solid ServiceNow technical background (CSA, CA).
- ServiceNow Micro Certifications: ITSM, Discovery, CMDB, Performance Analytics & Reporting, Predictive Intelligence (preferred).
*Note: US citizenship highly preferred.*