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Instantly.ai

Instantly.ai

www.instantly.ai

2 Jobs

147 Employees

About the Company

All-in-one outreach platform for business growth.

Easily find, reach, and convert prospects with AI-powered automation, high deliverability, and a built-in lead database. No extra tools or complicated setup.

Get started for free and launch your first cold email campaign today.

Listed Jobs

Company background Company brand
Company Name
Instantly.ai
Job Title
Senior Customer Support Representative
Job Description
Job Title: Senior Customer Support Representative Role Summary: Deliver expert B2B customer support via Intercom, troubleshooting technical issues, ensuring high satisfaction through proactive, detail‑oriented service, and maintaining strong product knowledge. Expectations: - Demonstrate long-term commitment and self‑motivation. - Strong time‑management and the ability to work independently under pressure. - Excellent communication and empathy in English. - Willingness to participate fully in a multi‑stage application and evaluation process. Key Responsibilities: - Resolve technical and service inquiries for B2B clients through Intercom chat. - Troubleshoot issues, document findings, and coordinate with technical teams. - Follow up on tickets to ensure resolution and customer satisfaction. - Maintain accurate records of support interactions and identify process improvements. - Engage in ongoing training to stay current on product updates and best practices. Required Skills: - ≥2 years of customer support/success experience with long‑term tenure. - Proficiency in Intercom chat. - Exceptional written and verbal English communication. - Detail‑oriented with a strong sense of ownership. - Independent, high‑stress, time‑management capability. - High empathy, critical thinking, logic, and strong memory. - Technical aptitude and rapid learning from diverse sources. Required Education & Certifications: - No specific education or certification required.
Canada
Remote
Senior
04-11-2025
Company background Company brand
Company Name
Instantly.ai
Job Title
Social Media Manager
Job Description
Job Title: Social Media Manager Role Summary: Lead end‑to‑end content strategy and execution for a high‑growth AI SaaS platform, creating and distributing engaging posts across X, LinkedIn, TikTok, Instagram, and YouTube while leveraging AI tools for rapid visual production and data‑driven iteration. Expactations: - Demonstrate measurable growth in reach, engagement, and lead generation. - Deliver weekly experimental content ideas that align with brand voice and product goals. - Use analytics to refine messaging and formats, driving conversion from content to demo requests. Key Responsibilities: - Plan, write, design, and publish daily social posts across all primary channels. - Produce AI‑generated visuals (Midjourney, DALL‑E, Runway, Descript) and graphics in Canva, Figma, or Adobe Creative Cloud. - Spot trending formats, hack viral hooks, and pitch 5–10 content experiments per week. - Engage community: respond to comments, surface user stories, and convert conversations into content stories and qualified leads. - Track metrics (reach, saves, shares, demo requests), run A/B tests, and double down on high‑performance tactics. - Maintain brand tone—punchy, helpful, mischievous—consistent across all content. Required Skills: - 3+ years managing social for SaaS, creator brand, or media account with documented growth. - Advanced proficiency in Canva, Figma, or Adobe (affecting Photoshop, Illustrator). - Experience prompting AI image/video tools (Midjourney, DALL‑E, Runway, Descript). - Strong copywriting for cold‑email hooks, LinkedIn carousels, and 60‑second reels with clear CTAs. - Data‑driven mindset: comfort with A/B testing, metrics, and iterative content strategy. - Comfortable managing multiple formats and rapid content production cycles. Bonus: - Background in B2B sales, lead generation, or growth‑hacking communities. Required Education & Certifications: - Bachelor’s degree in Marketing, Communications, Journalism, or related field. - Certification in social media marketing or data analytics is a plus.
United kingdom
Remote
17-11-2025