- Company Name
- GreenShield
- Job Title
- Director, Workplace Technology & Digital Employee Experience
- Job Description
-
**Job Title:** Director, Workplace Technology & Digital Employee Experience
**Role Summary:** Strategic leader to drive digital workplace transformation, ensuring seamless technology experiences for employees nationwide. Focus on operational excellence, innovation, and employee-centric service through end-user technology leadership.
**Expectations:**
- Bachelor’s degree in IT, Computer Science, or related field.
- ITIL v3/v4 certification.
- 10+ years in End-User Computing or Digital Workplace.
- 5+ years leading distributed, multi-disciplinary teams.
**Key Responsibilities:**
1. Oversee end-user tech operations: service desks, endpoint engineering (Windows/macOS/iOS), device lifecycle management, authentication/access, printer/migration, onboarding/offboarding, and remote support.
2. Lead DEX program: consolidate tech stacks, implement experience-level agreements (XLAs), analyze metrics, standardize processes.
3. Provide executive-level support: high-touch services for senior leadership, including DEX reporting and improvement plans.
4. Collaborate with cross-functional partners (HR, Cybersecurity, Communications) to optimize onboarding, adoption of new technologies, and employee experience.
5. Govern vendor relationships (e.g., Microsoft, Apple, Ivanti, JAMF) and manage teams across multiple locations.
**Required Skills:**
- Expertise in enterprise ITSM, endpoint lifecycle, authentication/access, and hybrid/remote work models.
- Hands-on experience with Windows/macOS ecosystems, SCCM, Intune, AutoPilot, JAMF.
- Strong process-improvement and analytics capabilities (service queues, sentiment monitoring).
- Proven leadership in team performance, career development, and succession planning.
- Change leadership skills for AI/automation adoption.
- Executive communication: presenting DEX metrics, technology roadmaps, and strategic plans.
**Required Education & Certifications:**
- Bachelor’s degree in IT, Computer Science, Engineering, or equivalent.
- ITIL v3 or v4 Foundation certification.
---
*Output adheres to requirements: factual, concise, ATS-friendly, globally neutral, and excludes non-essential details.*