Episto

About the Company

Episto is an innovative Market research solution
We have developed an iconic technology allowing to collect authentic opinions from all types of audiences even the toughest ones, in a jiffy and everywhere in the world
How? By targeting respondents via social media ads and offering them to share their opinion on a conversational questionnaire
Episto is headquartered in Paris

Listed Jobs

Company Name

Episto

Job Title

Customer Success Manager - Chef(fe) de projets (CDI)

Job Description

**Job title** Customer Success Manager – Project Lead **Role Summary** Own end‑to‑end client success for market‑insight projects: design engaging questionnaires, program them on the platform, monitor study progress, optimize acquisition costs, guide clients on platform use, deliver results, and maintain robust client relationships. **Expectations** - Deliver projects within strict deadlines. - Communicate proactively with clients and cross‑functional teams. - Apply an analytical, data‑driven mindset. - Exhibit initiative, organization, and assertiveness. - Fluency in French; strong English communication preferred. **Key Responsibilities** - Collaborate with clients to design and refine engaging survey questionnaires. - Program and configure surveys in the Episto platform. - Track study implementation, KPI progress, and milestone attainment. - Identify opportunities to reduce cost per acquisition and improve turnaround time. - Onboard and support clients on platform usage, addressing questions and troubleshooting. - Manage the client lifecycle from study launch to delivery of insights. - Coordinate with Ops and Traffic teams to resolve issues and enhance delivery processes. - Maintain accurate project documentation, status reports, and risk logs. - Spot upsell or renewal prospects and communicate them to senior management. **Required Skills** - Project management and stakeholder communication. - Analytical and data‑driven decision making. - Excellent written and spoken French; strong English communication preferred. - Experience in market research, survey design, or customer success roles. - Proficiency with MS Office or Google Workspace; familiarity with survey/analytics tools a plus. - Self‑motivated, initiative‑driven, deadline oriented. - Assertive, collaborative, high interpersonal skills. **Required Education & Certifications** - Bachelor’s degree in Marketing, Business, Statistics, Social Sciences or a related field, or equivalent experience. - Certifications such as PMP, PRINCE2, Agile, or Customer Success Manager (CSM) are a plus.

Paris, France

Hybrid

13-11-2025