SmartSourcing Ltd

About the Company

Smartsourcing is a global outsourcing company redefining how businesses scale through people-first solutions. With a growing international presence, Smartsourcing partners with clients across a wide range of industries including advertising, SaaS, real estate, logistics, publishing, finance, creatives, contact solutions, healthcare, education, e-commerce, legal services, hospitality, and construction. Smartsourcing has been on a mission to change lives by creating meaningful careers and delivering measurable value to clients. With demonstrated success in Australia and a growing footprint across Europe, the Asia Pacific, and the United States, Smartsourcing has built a reputation for driving growth through full-time, dedicated teams, a strong organizational culture, and a well-established operational framework that integrates seamlessly with clients' existing processes. By combining cultural alignment, quality delivery, and purpose-driven talent, Smartsourcing continues to be a trusted partner for businesses looking to scale efficiently and grow with purpose.

Listed Jobs

Company Name

SmartSourcing Ltd

Job Title

Policy Advisor/Strategist (Digital, Accessibility, Inclusion)

Job Description

**Job Title:** Policy Advisor/Strategist (Digital, Accessibility, Inclusion) **Role Summary:** Provide strategic policy advice to advance digital inclusion and accessibility across public services. Develop, draft, and deliver ministerial briefings, parliamentary responses, and policy documents. Engage stakeholders across departments to shape and implement inclusion initiatives within strict timelines and high‑level decision‑making environments. **Expactations:** - Deliver evidence‑based policy recommendations within agreed deadlines. - Provide concise, actionable insights to senior ministers and civil servants. - Maintain current knowledge of legislative priorities and inclusion best practices. - Build and sustain collaborative relationships with stakeholder partners. - Communicate complex policy issues clearly to diverse audiences. **Key Responsibilities:** - Draft ministerial briefs and policy papers aligned with government objectives. - Prepare responses to parliamentary questions on diversity and inclusion. - Develop policy documents and implementation guidance. - Brief senior civil servants and ministers on key initiatives. - Build and maintain stakeholder relationships across departments. **Required Skills:** - Prior central‑government policy experience. - Proven policy development and implementation track record. - Excellent written and verbal communication, capable of high‑level briefings. - Strong stakeholder management; proactive, results‑driven approach. - Ability to produce high‑quality outputs under tight deadlines. **Required Education & Certifications:** - Bachelor’s degree in public policy, political science, law, or a related discipline (or equivalent professional experience). - No specific certifications required; ongoing learning in digital inclusion and accessibility is valued.

Hybrid 2-3 days per week on site, United kingdom

Hybrid

05-01-2026

Company Name

SmartSourcing Ltd

Job Title

Internal Comms/Call handler, Gov/defence, SW London 300 pd

Job Description

Job title Internal Communications / Call Centre Handler – Government Defence Role Summary Provide continuous, secure telephony and communication support to a 24‑365 government defence team. Manage inbound/outbound calls, coordinate conference calls, monitor cyber‑security of communications, and perform related administrative duties while adhering to strict security protocols. Expectations - 24/7/365 on‑site presence with daylight and weekend coverage. - Maintain DV Developed Vetting clearance or eligibility throughout contract. - Operate under high‑pressure, confidential environment with adherence to security procedures. Key Responsibilities - Route calls to appropriate staff or organisations. - Set up and manage national and international conference calls. - Verify callers, take messages, and forward information to relevant teams. - Monitor and log call activity, escalating incidents or technical issues. - Conduct 24‑hour cyber monitoring to safeguard communication channels. - Support business continuity activities and adapt to alternate work sites as required. Required Skills - DV clearance eligibility and experience in secure environments. - Superior customer service, calm under pressure, and high‑level verbal communication. - Proficiency with telephony systems, ICT tools, and call‑management software. - Strong organisational, time‑management, and prioritisation skills. - Team player with collaborative mindset in fast‑paced settings. - Active listening and clear communicator. Required Education & Certifications - DV Developed Vetting clearance (or eligibility to obtain). - No specific degree required; relevant experience and training in call‑centre or high‑volume communication environments preferred.

London, United kingdom

On site

06-01-2026

Company Name

SmartSourcing Ltd

Job Title

Senior Business Analyst, Hybrid, ?650 pd Inside

Job Description

**Job Title:** Senior Business Analyst (Data Team) – 6‑month contract, hybrid, £650 pd (IR35) **Role Summary:** A senior analyst will support a government data team on two parallel contracts. One role focuses on consolidating existing information and gathering business requirements; the other drives a cross‑border data‑sharing initiative between the UK and the US. Both positions require strong stakeholder engagement, agile delivery experience, and the ability to translate technical concepts into actionable solutions. **Expectations:** - 6‑month fixed‑term contract, £650 per day, IR35‑compliant - Hybrid working: 1–2 days on‑site (Manchester or London) and remote for the remainder - Immediate availability; application through the online portal only **Key Responsibilities:** - Collect, analyse, and document current data processes and business requirements - Design and map operating models, data flows, and API integrations - Lead stakeholder workshops and maintain clear communication across technical and non‑technical audiences - Support service design and digital service delivery initiatives within an agile framework - Produce functional specifications, user stories, and acceptance criteria - Coordinate with cross‑functional teams to ensure alignment on data‑sharing policies and compliance (UK‑US) - Contribute to the development and testing of API‑based data exchange solutions **Required Skills:** - Proven experience in requirement gathering and business analysis (5+ years) - Strong knowledge of APIs and data‑sharing mechanisms, preferably in healthcare or public‑sector contexts - Ability to map and model operating processes and data flows - Excellent written and verbal communication; stakeholder management expertise - Familiarity with digital service delivery, service design, and agile methodologies (Scrum/Kanban) - Analytical mindset with attention to detail and problem‑solving capability **Required Education & Certifications:** - Bachelor’s degree in Business Administration, Computer Science, Information Systems, Data Analytics, or a related field (or equivalent experience) - Agile‑related certification (e.g., Scrum Master, AgilePM) preferred - Relevant industry certifications (e.g., CBAP, PMI‑PBA) advantageous but not mandatory.

Uk wide, United kingdom

On site

Senior

06-01-2026

Company Name

SmartSourcing Ltd

Job Title

Technical User Researcher-Central Gov, ?650 pd, 1 day onsite, London

Job Description

**Job Title:** Technical User Researcher – Central Government **Role Summary:** Conduct rigorous user‑research activities for a privileged access management (PAM) system at the Alpha stage within a central government environment. Translate complex technical concepts into actionable insights for product managers, engineers, and security teams. **Expectations:** - Work onsite once a week (London, Manchester, or Bristol). - Projects run until end of July 2026, with potential extension. - Maintain active BPSS and Security Clearance (SC) during employment. **Key Responsibilities:** - Design, execute, and analyze a range of qualitative and quantitative user‑research studies (interviews, usability tests, workshops, surveys). - Synthesize findings into clear stories, visual artefacts, and recommendation reports that inform product decisions. - Collaborate closely with product managers, engineers, and security experts to translate research insights into tangible design and development actions. - Advocate user perspectives within technical teams, ensuring that privileged access flows and security controls meet real‑world usability needs. - Document research methodology, ethical considerations, and research outputs for stakeholders and regulatory compliance. - Mentor junior researchers and contribute to the development of research best practices within the team. **Required Skills:** - Proven experience leading user‑research projects in a technical, secure government context. - Deep understanding of privileged access management concepts and cyber‑security principles. - Proficiency in multiple user‑research methods (interviews, contextual inquiry, diary studies, usability testing, mixed‑methods analytics). - Ability to translate technical jargon into user‑friendly narratives and actionable recommendations. - Strong stakeholder‑management skills – communicate findings to product, engineering, and security audiences. - Analytical mindset with experience handling quantitative data (e.g., survey metrics, eye‑tracking, log analysis). **Required Education & Certifications:** - Bachelor’s degree (or equivalent) in Human‑Computer Interaction, Psychology, Computer Science, Information Security, or related field. - Mandatory BPSS clearance and active Security Clearance (SC). ---

London, United kingdom

On site

06-01-2026