- Company Name
- Curative AI, Inc.
- Job Title
- Chief Operating Officer (COO)
- Job Description
-
**Job Title:** Chief Operating Officer (COO)
**Role Summary:**
Lead and scale company‑wide operations for an early‑stage AI‑powered healthcare SaaS startup. Partner directly with the CEO to translate strategy into executable processes, ensuring predictable delivery across product deployment, customer onboarding, support, incident management, compliance, and cross‑functional coordination for both US and offshore teams.
**Expectations:**
- Partner with CEO; own operational execution, OKRs, and quarterly cadence.
- Hands‑on execution—directly manage day‑to‑day operations rather than delegating to removal.
- Based in the Seattle metro area with a hybrid in‑office commitment (≥3 days at Bellevue).
- Cultivate a high‑performing operations culture that is customer‑centric, AI‑first, and aligned with company values.
**Key Responsibilities:**
1. **Operational Leadership & Strategy** – Own end‑to‑end operations, develop frameworks, playbooks, KPIs, dashboards, and scalable processes.
2. **Deployment & Rollout Management** – Oversee lifecycle (planning, readiness, configuration, testing, training, go‑live) for enterprise customers; partner with Product/Engineering to sync releases.
3. **Customer Success & Incident Management** – Define SLAs, incident escalation, RCA, continuous improvement; lead war rooms for critical incidents.
4. **Cross‑Functional Execution** – Align Product, Engineering, Sales, Clinical Ops, Finance, HR; translate strategy into resource allocation and accountability.
5. **Compliance & Risk Management** – Ensure HIPAA, HITRUST, SOC2, and healthcare regulatory compliance; implement data privacy, security, and operational risk controls.
6. **People & Culture** – Build, coach, and scale operations, support, program management, and deployment teams; embed ethical practices and performance standards.
**Required Skills:**
- 10+ years in Operations, General Management, or Customer Delivery; 5+ years in high‑growth SaaS/HealthTech/AI‑enabled services.
- Proven track record building and scaling operations teams and processes in fast‑moving startups.
- Deep experience deploying solutions for enterprise healthcare organizations (providers, payers, RCM, clinical ops).
- Expertise in HIPAA, data privacy, and healthcare workflow compliance.
- Strong project‑management, organizational, and cross‑functional leadership.
- Discipline, precision in execution, and ability to translate strategy into measurable results.
- Ability to drive OKRs, quarterly planning, and operational cadence.
**Required Education & Certifications:**
- Bachelor’s degree in Business, Engineering, Computer Science, or related field.
- Project Management Professional (PMP) or equivalent project‑management certification (preferred).
- Knowledge or certification in HIPAA/HITRUST compliance (desired).