- Company Name
- City Colleges of Chicago
- Job Title
- CRM SALESFORCE ADMINISTRATOR (REMOTE)
- Job Description
-
**Job title**
CRM Salesforce Administrator (Remote)
**Role Summary**
Lead the day‑to‑day administration and continuous improvement of Salesforce for a nationwide education system. Drive adoption, data integrity, and process automation across recruitment, enrollment, fundraising, marketing, and alumni functions while ensuring alignment with institutional strategy.
**Expectations**
- Run the Salesforce platform remotely, ensuring high availability, security, and optimal user experience.
- Translate business requirements into functional and technical solutions.
- Deliver measurable improvements in system adoption, data quality, and operational efficiency.
**Key Responsibilities**
- Administer user accounts, security roles, and access rights; manage onboarding and off‑boarding.
- Design, build, and maintain automation workflows, validation rules, and approvals.
- Develop, publish, and monitor dashboards and reports for key stakeholders.
- Maintain data quality controls; oversee bulk data operations and integrations with core institutional systems.
- Create and execute quality assurance test cases for enhancements; verify results.
- Provide training, support, and best‑practice guidance to end users.
- Evaluate new Salesforce releases and third‑party tools; recommend adoption.
- Coordinate with functional leaders, subject‑matter experts, and external consultants to align CRM strategies.
- Conduct regular internal audits and produce compliance documentation.
**Required Skills**
- Salesforce Administration (IC, ACS, or CA+)—preferred.
- Workflow, process builder, flows, approval processes, and integration experience (i.e., APIs, middleware).
- Strong data management and data quality enforcement.
- Project management, prioritization, and cross‑functional collaboration.
- Excellent written and verbal communication; training delivery capability.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Ability to work independently from a remote location with high‑speed internet (≥300 Mbps).
**Required Education & Certifications**
- Bachelor’s degree from an accredited institution.
- Minimum of three years’ experience administering Salesforce in a complex environment.
- Salesforce Administrator certification preferred; Marketing Cloud or Platform App Builder certifications beneficial.