Dexterra

2 Jobs

442 Employees

About the Company

We've been here, servicing our Canadian clients, for over 70 years. With these decades of experience, we bring access to extensive expertise and knowledge in your specific region. And by building lasting relationships, we're able to provide more value, greater opportunities and better service. With operations in 11 of 13 provinces and territories, we provide quality solutions for ongoing maintenance and operations to clients in the aviation, defence and security, retail, commercial, private industry, healthcare, education and government sectors. Our expertise in bringing together the right people with the right skills to transform service delivery and improve your customers' experiences is what sets us apart. We take a truly integrated approach, working with your specific needs - whether it's a new or existing facility.

Listed Jobs

Company Name: Dexterra
Job Title: Sustainability Coordinator Intern
Job Description: **Job Title:** Sustainability Coordinator Intern **Role Summary:** Support the Sustainability and ESG team in advancing corporate environmental initiatives through data collection, project coordination, reporting, and stakeholder engagement. Contribute to the company’s ESG targets while gaining hands‑on experience in corporate sustainability practices. **Expactations:** - 16‑week full‑time internship (approx. 40 hrs/week). - Primarily remote work with 1–2 days per week on‑site at a corporate office (Toronto, Vancouver, Calgary, Thunder Bay, etc.). - Ability to operate in a fast‑paced, hybrid environment and attend optional site visits or internal events. **Key Responsibilities:** - Assist in coordinating sustainability projects (energy reduction, waste diversion, sustainable procurement). - Research and recommend best practices aligned with operational realities. - Collect, track, and analyze sustainability metrics (e.g., GHG emissions, waste streams). - Prepare internal reports, dashboards, and ESG progress updates. - Develop awareness and education materials for internal campaigns. - Support the planning and execution of meetings, webinars, and workshops. - Provide administrative support, including documentation and file management for sustainability plans and communications. **Required Skills:** - Strong written and verbal communication. - Intermediate proficiency with Microsoft Excel, PowerPoint, and Teams. - Excellent organization, time‑management, and attention to detail. - Self‑starter attitude with a passion for sustainability and climate action. - Ability to work collaboratively in a remote/hybrid team setting. **Required Education & Certifications:** - Currently enrolled in or recent graduate of a post‑secondary program in Environmental Studies, Sustainability, Business, Public Policy, or a related field. - No specific certifications required; interest in corporate ESG reporting is essential.

Company Name: Dexterra
Job Title: Client Excellence Specialist
Job Description: Job Title: Client Excellence Specialist Role Summary: Lead the Client Excellence Program to enhance client satisfaction, retention, and engagement through strategic insights, training, advocacy, and continuous improvement. Expectations: * Deliver measurable improvements to service delivery and client experience. * Act as the internal advocate for client voice across all touchpoints. * Maintain high standards of data integrity, reporting, and compliance. Key Responsibilities: 1. Conduct client interviews and surveys, recording insights for senior leadership. 2. Manage and report client feedback, develop performance improvement plans, and track follow‑ups with operations teams. 3. Lead strategic account engagements; analyze performance, identify growth opportunities, and support retention strategies. 4. Design, deliver and coach customer service training programs; develop KPI audit frameworks and coaching tools. 5. Perform competitor and market trend research to inform best practices, RFP strategies, and retention initiatives. 6. Develop and execute client advocacy and engagement initiatives, including events, thought‑leadership activities, and marketing materials. 7. Translate client insights into messaging for marketing, business development, and case studies. 8. Input and maintain client data for dashboards, support analysis of engagement metrics, and prepare performance reports. 9. Coordinate client events, tradeshows, and advocacy programs to align with Client Excellence objectives. 10. Perform additional duties as required to support the Client Excellence Program. Required Skills: * Minimum 3 years in customer service, client excellence, or account management. * Strong communication, presentation, and content development. * Analytical ability to convert feedback into actionable insights. * Proficient with CRM systems; experience in data entry, dashboards, and reporting. * Organizational and project coordination for events, advocacy, and cross‑functional initiatives. Required Education & Certifications: * No specific degree or certification required; preference for a bachelor's degree in business, communications, or related field.