- Company Name
- Iron Systems, Inc
- Job Title
- Desktop Engineer L1 - 30.00/HR on T4
- Job Description
-
**Job Title:** Desktop Engineer L1
**Role Summary:**
Provide end‑to‑end support for desktop devices, including hardware, operating system, and application lifecycles. Resolve incidents, perform IMAC, and offer VIP desk‑side support while ensuring compliance with security policies and ITIL best practices.
**Expectations:**
- Deliver timely resolution of desktop incidents and service requests.
- Maintain up‑to‑date image and patch management for all devices.
- Act as onsite lead when other IT support is unavailable.
- Proactively identify training and automation opportunities.
**Key Responsibilities:**
- Manage end‑to‑end incidents for Windows desktops and laptops (Windows 7/11).
- Execute IMAC, hard/soft break‑fix, and battery replacement (Dell hardware).
- Deploy and maintain desktop images via PXE, SCCM, and Software Center.
- Apply and monitor security profiles, antivirus, BitLocker, and compliance.
- Configure and maintain desktop hardware, peripheral spares, and vendor relationships.
- Provide VIP desk‑side support and serve as the point of contact for onsite IT issues.
- Analyze desk‑side data to recommend user training and automation.
- Ensure proper configuration of VPN, Lync, mobile devices, and remote support tools.
- Adhere to ITIL Incident, Change, Problem, and Request processes; manage spare inventory.
- Administer Outlook and basic AD functions; support macOS and tablet platforms as needed.
**Required Skills:**
- Windows 7 & 11 proficiency; imaging/reimaging via PXE.
- SCCM/Software Center expertise; manual software deployment.
- Intune, Active Directory, BitLocker, Outlook administration.
- Dell hardware break‑fix, battery replacement, and hardware troubleshooting.
- Remote support, EUC tools, Microsoft Office, and Outlook.
- Understanding of Lync, VPN, mobile device support, and Macs/tablets.
- Experience with ServiceNow (or similar service‑management tool).
- ITIL process awareness (Incident, Change, Problem, Service Request).
- Strong problem‑solving, communication, and site‑support skills.
**Required Education & Certifications:**
- Associate degree in Electronics, Computer Science, or related field; Bachelor's degree preferred.
- Technical certifications (e.g., MCSA, CCSM, CompTIA A+/Network+) are a plus.