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PagerDuty

PagerDuty

www.pagerduty.com

3 Jobs

1,338 Employees

About the Company

In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations--so their teams can spend less time reacting to incidents and more time building for the future. Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone--the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it's keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe. Join us to lead uncharted efforts and reinvent how companies run.

Listed Jobs

Company background Company brand
Company Name
PagerDuty
Job Title
Software Engineer 1 - Notifications
Job Description
**Job Title:** Software Engineer I – Notifications **Role Summary:** Develop, enhance, and maintain PagerDuty’s event‑driven notification platform that delivers alerts via SMS, Voice, Push, Email, and other channels. Contribute to a high‑reliability core stack (Elixir, Java, JavaScript/TypeScript, React), write clear, test‑driven code, review peers, and help keep CI/CD pipelines healthy. Participate in agile rituals and on‑call rotation while learning from experienced mentors. **Expectations:** - Ship end‑to‑end product features with guidance. - Deliver clean, maintainable, well‑tested code. - Collaborate across teams to scope and break down tasks. - Monitor performance, reliability, and security. - Engage in iterative improvement and incident response learning. **Key Responsibilities:** - Design, implement, test, deploy, and iterate on platform features. - Write and maintain unit, integration, and end‑to‑end tests. - Keep CI/CD pipelines healthy and documents accurate. - Review code, provide constructive feedback, and ensure consistency. - Troubleshoot bugs, regressions, and incidents promptly. - Follow secure coding practices and protect user data. - Document API decisions, design notes, and onboarding materials. - Participate in stand‑ups, sprint planning, retros, and risk communication. - Rotate on‑call after training and mentorship. **Required Skills:** - Strong CS fundamentals: data structures, algorithms, complexity, basic systems design. - Basic understanding of modern distributed asynchronous systems. - Proficiency in at least one modern language (Python, Java, TypeScript/JavaScript, Go, Ruby). - Solid grasp of web/service basics (APIs, HTTP, JSON, REST). - Experience with version control (Git) and collaborative workflows (pull requests, code reviews). - Test‑first mindset: ability to write unit and integration tests and reason about correctness. - Comfortable with automated testing, CI/CD, and monitoring dashboards. **Required Education & Certifications:** - Bachelor’s degree in Computer Science or related field, or equivalent practical experience. - No mandatory certifications, but knowledge of secure coding standards is beneficial.
Toronto, Canada
Hybrid
29-10-2025
Company background Company brand
Company Name
PagerDuty
Job Title
Senior Director, Enterprise Customer Success (Regional VP)
Job Description
**Job Title** Senior Director, Enterprise Customer Success (Regional VP) **Role Summary** Strategic leader responsible for North America enterprise customer success, managing a high‑performance team of Success Managers and Renewal Managers. Drives product adoption, revenue retention (GRR & NRR), and expansion, ensuring enterprise customers realize measurable business value from PagerDuty’s Operations Cloud. **Expectations** - Achieve and exceed gross and net revenue retention targets. - Maintain high executive engagement and deepen enterprise relationships. - Build a culture of customer centricity and operational excellence. - Align customer success strategy with overall business goals and revenue growth. - Provide data‑driven insights, forecasts, and continuous improvement initiatives. **Key Responsibilities** 1. **Customer Advocacy** – Proactively engage executives, understand customer goals, and ensure outcomes are met. 2. **Strategic Leadership** – Develop and execute enterprise‑level success strategies to maximize customer lifetime value. Position PagerDuty as the platform for modern digital operations. 3. **Team Management** – Hire, coach, and retain leaders and managers; set OKRs, performance metrics, and career development paths. 4. **Retention & Growth** – Drive renewal, upsell, and cross‑sell opportunities; forecast renewals in partnership with sales and operations. 5. **Data Analysis & Reporting** – Monitor adoption, GRR, NRR, and customer health scores; use insights to adjust playbooks and coaching. Lead value‑realization studies. 6. **Cross‑Functional Collaboration** – Partner with Sales, Marketing, Product, Engineering, and Operations to align on customer experience and service delivery. 7. **Process & Tool Optimization** – Implement consistent cadence, tools (Salesforce, Gainsight, Gong, Tableau), and methodologies to improve efficiency and scalability. **Required Skills** - Enterprise SaaS customer success leadership (10+ years, 5+ in VP/Director role). - Proven track record of driving GRR/NRR and revenue expansion. - Strategic thinking, roadmap development, and stakeholder management. - Strong analytical and data‑driven decision making. - Excellent written and verbal communication, executive presence. - Coaching, mentoring, and team building at all levels. - Proficiency with CRM, CS platforms, analytics tools (Salesforce, Gainsight, Tableau, Gong). **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Computer Science, or related field (MBA preferred). - Professional certifications such as Certified Customer Success Manager (CCSM), Certified Customer Success Professional (CCSP), or equivalent. ---
Toronto, Canada
Hybrid
Senior
25-11-2025
Company background Company brand
Company Name
PagerDuty
Job Title
Software Engineer I - Product Development
Job Description
Job Title: Software Engineer I – Product Development Role Summary: Build and ship customer‑facing features for a global digital operations platform. Work end‑to‑end on services and UI components, collaborate closely with Product and UX, and maintain production systems with on‑call responsibility. Expectations: - 1+ year of development experience on web‑based, customer‑facing systems. - Proficiency in at least one modern programming language (Python, Java, TypeScript/JavaScript, Go, or Ruby). - Comfortable working in an agile, iterative development environment. - Strong communication skills and a growth‑oriented attitude. Key Responsibilities: - Design, develop, test, and deploy new features for the product. - Collaborate with product managers, UX designers, and cross‑functional teams to deliver high‑quality experiences. - Conduct code reviews and provide constructive feedback to teammates. - Own and maintain production systems; participate in on‑call rotation and triage production incidents. - Continuously learn and adopt new tools, frameworks, and best practices. Required Skills: - Modern language development (Python, Java, TypeScript/JavaScript, Go, Ruby). - Web and service development fundamentals: APIs, HTTP, JSON, REST. - Version control & collaborative workflows (Git, pull requests, code reviews). - Test‑first mindset: unit and integration testing. - CI/CD pipelines and automated deployment. - Familiarity with public cloud (AWS) and container/streaming technologies is a plus. - Experience with AI‑assisted coding tools (Cursor, Claude, Windsurf, etc.) is desirable. Required Education & Certifications: - Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
San francisco, United states
Hybrid
Fresher
13-01-2026