- Company Name
- Oliver Wyman
- Job Title
- Principal Researcher, Human Insights - London
- Job Description
-
**Job title:** Principal Researcher, Human Insights
**Role Summary:**
Lead independent, rigorous human‑insights research to inform product strategy, capability development, and AI initiatives across the firm. Design, execute, and synthesize qualitative and quantitative studies, converting insights into actionable narratives for executive leadership and cross‑functional teams.
**Expectations:**
- Deliver high‑impact research that shapes product concepts, prioritization, and strategy narratives.
- Maintain deep end‑user empathy while working collaboratively with product strategy, design, and product teams in a matrixed environment.
- Communicate findings through clear, decision‑grade insights and executive‑level presentations.
- Operate autonomously; manage end‑to‑end research life cycles.
**Key Responsibilities:**
1. Design and execute market, qualitative, and quantitative research (surveys, interviews, diary studies, behavioral observations).
2. Conduct desk research and behavioral analyses to capture comprehensive user landscapes.
3. Synthesize qualitative and quantitative data into concise, decision‑ready insights.
4. Develop personas, archetypes, and behavioral frameworks that reflect real user contexts.
5. Contribute evidence‑based content to strategy decks, leadership materials, and product discussions.
6. Translate research findings into implications for product concepts, initiatives, and prioritization.
7. Embed insight early in decision‑making by partnering with product strategy, design, and product teams.
**Required Skills:**
- 8+ years in user research, consumer insights, human‑centered research, or behavioral research.
- Proven proficiency in independent qualitative and quantitative methods (surveys, interviews, diary studies, synthesis).
- Experience developing personas, archetypes, and behavioral frameworks.
- Advanced qualitative execution and synthesis; survey design and applied quantitative analysis.
- Strong research documentation, insight storytelling, and presentation skills.
- Competence with research and collaboration tools (survey platforms, Miro/Mural, PowerPoint/Keynote).
- End‑user obsession, empathy, and curiosity about human behavior.
- Highly analytical, structured thinker capable of shaping executive narratives.
- Collaborative, proactive, and independent in driving research end‑to‑end.
**Required Education & Certifications:**
- Bachelor’s degree in psychology, sociology, market research, or related field (master’s preferred).
- Professional certifications in research methods (e.g., SAS, SPSS, survey design) are advantageous.