- Company Name
- Fivetran
- Job Title
- Senior Program Manager, Engineering Operations
- Job Description
-
**Job Title:** Senior Program Manager, Engineering Operations
**Role Summary:**
Leads and optimizes engineering operations across global functional groups, driving execution excellence, process efficiency, and alignment with strategic objectives. Acts as a strategic partner to leadership, oversees OKRs/KPIs, and manages large‑scale improvement programs to ensure scalable, value‑oriented engineering delivery.
**Expectations:**
- Proven experience managing end‑to‑end software development programs in a technology company.
- Demonstrated ability to influence senior leadership and drive cross‑functional initiatives.
- Strong analytical, problem‑solving, and data‑driven decision‑making skills.
- Comfortable navigating ambiguity, working independently, and delivering results in a fast‑changing environment.
**Key Responsibilities:**
- Streamline and standardize engineering processes for efficiency, stability, and scalability.
- Partner with global group leaders on quarterly/annual planning, OKR/KPI definition, and execution tracking.
- Maintain and enhance the engineering process library in collaboration with process owners and PMO.
- Lead process‑improvement programs, oversee transition to operational state, and ensure documented, repeatable workflows.
- Conduct process audits, check‑ins, and provide feedback to senior engineers and leadership.
- Support internal knowledge management and information architecture with technical enablement teams.
- Coordinate company‑wide engineering updates, events, and communications.
- Champion operational excellence, project management best practices, risk management, and security compliance.
**Required Skills:**
- Program/project management of complex, multi‑team software initiatives.
- Excellent verbal, written, and presentation communication for technical and non‑technical audiences.
- Strong stakeholder management and ability to build consensus across functions.
- Data‑driven planning, analytical thinking, and measurable outcome focus.
- Leadership, organizational, and change‑management capabilities.
- Proficiency with engineering metrics, OKRs, KPIs, and process documentation tools.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Engineering, Business, or related field (or equivalent experience).
- Project Management Professional (PMP) or similar certification preferred but not mandatory.