- Company Name
- Parloa
- Job Title
- Technical Project Manager – Agentic AI Deployments
- Job Description
-
**Job Title:**
Technical Project Manager – Agentic AI Deployments
**Role Summary:**
Leads medium‑to‑high complexity deployments of an Agentic/Conversational AI platform for enterprise clients. Owns the full delivery lifecycle—scoping, planning, execution, go‑live, and hypercare—within a cross‑functional pod (TPM, Forward Deployed Engineer, Agent Architect). Acts as the primary liaison for customers and internal stakeholders, ensuring projects meet timeline, budget, quality, and risk targets.
**Expectations:**
- Deliver AI platform projects on‑time, within scope and budget.
- Maintain rigorous governance, risk, and issue management.
- Translate technical details into clear business outcomes for executive audiences.
- Coordinate globally distributed teams and partner ecosystems.
**Key Responsibilities:**
- Define and manage project scope, schedule, budget, risks, and quality metrics.
- Select and apply appropriate delivery methodology (Waterfall, Agile, Hybrid).
- Create and maintain work breakdown structures, critical paths, RAID logs, and change logs.
- Serve as the main point of contact for customer sponsors, IT, and business stakeholders; run status calls, steering committees, UAT reviews, and go‑live meetings.
- Align Forward Deployed Engineers and Agent Architects on integration, environment setup, design, prompt strategy, and conversational tuning.
- Collaborate with Sales, Solution Engineering, Product, and Support to ensure seamless handoff and ongoing operations.
- Manage partner co‑delivery (SI/GSI/BPO) expectations and escalations.
- Facilitate sprint ceremonies, retrospectives, and stage‑gate reviews; enforce documentation standards (charters, design docs, runbooks).
- Track deployment KPIs (time to blueprint, time to first agent in UAT, time to go‑live, milestone on‑time rate, defect trends) and report status to stakeholders.
- Contribute data for capacity and utilization planning.
**Required Skills:**
- 5‑8+ years technical/project/program management experience with SaaS or enterprise software.
- Hands‑on delivery of Contact Center/CCaaS, UCaaS, Conversational AI, IVA/IVR, or similar CX platforms.
- Strong command of Agile/Scrum, Hybrid, and Waterfall methodologies and tooling (Jira, Asana, Monday.com, MS Project, Smartsheet, Confluence, Notion, Miro).
- Excellent communication, facilitation, and conflict‑resolution abilities.
- Proven ability to manage multiple concurrent projects with global, distributed teams.
- Experience interfacing with technical (IT, Security, Ops) and business stakeholders.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field (or equivalent experience).
- Preferred certifications: PMP, PRINCE2, CSM/CSPO, SAFe.
**Nice‑to‑Have:**
- Experience with AI/ML, NLP, LLM‑based or Agentic AI solutions.
- Background in professional services/consulting for enterprise clients.
- Familiarity with APIs, webhooks, event‑driven architectures, and cloud platforms (AWS, Azure, GCP).
- Experience managing partner co‑delivery (SI, GSI, BPO, ISV).