Sparksoft Corporation

www.SparksoftCorp.com

1 Job

296 Employees

About the Company

Sparksoft helps the clients achieve their business objectives by providing Innovative, best-of-breed software products and technology solutions at substantial cost savings. Sparksoft Team has considerable industry experience with wide range of leading companies.

Listed Jobs

Company Name: Sparksoft Corporation
Job Title: IT Technician
Job Description: **Job Title:** IT Technician **Role Summary:** Deliver Tier 1 and Tier 2 technical support to end‑users across multiple channels, manage user accounts, install and upgrade workstations, and maintain assigned IT systems. Provide remote assistance, create knowledge‑base documentation, enforce IT/security policies, and support network and physical security infrastructure. **Expectations:** - 0‑3 years of hands‑on IT support experience. - Strong communication and customer‑service skills. - Ability to obtain and retain a Public Trust clearance. - Must have resided in the United States for at least 3 of the past 5 years. - Willingness to perform on‑site and remote support, including hardware replacement and system upgrades. **Key Responsibilities:** - Respond to help‑desk tickets via email, phone, self‑service portal, and walk‑ups. - Triage, troubleshoot, and resolve Tier 1/2 incidents; replace faulty components. - Perform workstation hardware/software installations, upgrades, and basic deployments. - Manage user accounts and permissions (RBAC) in Active Directory and Azure AD. - Provide remote support for end‑users and maintain assigned IT systems. - Create and maintain knowledge‑base articles. - Support facility physical security and access control systems. - Enforce IT and security policies; assist with IT security monitoring. - Assist with network troubleshooting and basic network support tasks. - Conduct inventory control and asset management. - Perform any additional duties as assigned. **Required Skills:** - Proficiency with Windows 11, Microsoft 365, Azure AD, Intune, and Office 365. - Experience with help‑desk ticketing tools and incident management. - Basic networking knowledge and ability to support network connectivity issues. - Strong problem‑identification, research, and resolution capabilities. - Ability to diagnose and resolve hardware break/fix and upgrade scenarios. - Familiarity with computer systems, mobile devices, and peripheral equipment. - Excellent written and verbal communication. **Required Education & Certifications:** - Associate’s or higher degree in Information Technology, Computer Science, or related field preferred (not mandatory). - Relevant certifications such as CompTIA A+, Network+, Security+, Cloud+, Microsoft 365 Fundamentals, or ITIL are desirable.

Columbia, United states

On site

Fresher

12-01-2026