Lumen

www.lumengroup.com

1 Job

171 Employees

About the Company

Lumen is an award-winning, multicultural design consultancy. From our base in the design district of Milan (Italy), and through our offices in London (UK) and Sao Paulo (Brasil), we provide excellence in creative thinking, strategy and innovation for corporate, consumer and retail brands. We help companies to be different, to create relationships with consumers through innovation and build long-term brand value for their brands. In addition, Lumen has one of the most multi-cultural, multi-disciplined and talented creative groups in Europe, with a staff of 50 people representing more than 15 nationalities.

Listed Jobs

Company Name: Lumen
Job Title: Account Director Senior - Large Enterprise
Job Description: Job Title: Account Director Senior – Large Enterprise Role Summary: Senior account leader responsible for managing strategic relationships with large enterprise clients, driving revenue growth, ensuring client satisfaction, and coordinating cross‑functional teams to deliver comprehensive solutions. Expectations: *Over 10 years of progressive account management experience, preferably in telecom, technology, or enterprise services.* *Proven track record of achieving or exceeding sales targets in a competitive B2B environment.* *Strong leadership, communication, and negotiation skills to influence senior stakeholders at client organizations.* Key Responsibilities: - Develop and execute strategic account plans for tier‑1 enterprise customers. - Identify upsell, cross‑sell, and renewal opportunities to maximize account lifetime value. - Lead a multi‑disciplinary account team (sales, technical, support) to deliver integrated solutions. - Serve as the primary point of contact for client executives and build long‑term trusted partnerships. - Collaborate with product, marketing, and delivery functions to align client needs with service offerings. - Forecast revenue and manage account budgets, ensuring profitability. - Monitor market trends and competitor activity to inform account strategy. Required Skills: - Excellent strategic thinking and problem‑solving abilities. - Strong analytical skills for data‑driven decision making. - Superior communication and presentation skills for executive audiences. - Proven negotiation and contract management expertise. - Ability to manage complex, multi‑year engagements. - Familiarity with CRM software (e.g., Salesforce) and pipeline management tools. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, Information Technology, or related field (MBA a plus). - Certifications such as Certified Account Manager (CAM) or Project Management Professional (PMP) are advantageous.