athenahealth, Inc.

About the Company

athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We're inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work. Our dedication to creating an exceptional workplace has been recognized with several prestigious awards. We've been honored as a 2024 Top Workplaces USA, named a Forbes 2024 America's Best Mid-Size employers, and celebrated as one of 2023 Glassdoor Best Large Companies to Work For. Additionally, we've been acknowledged as a 2023 Top Workplace in Austin, one of the 2023 Best Places to Work in Maine and a 2023 Top Workplace in MA by the Boston Globe. These accolades are a testament to our vibrant and diverse team that fuels innovation at athenahealth.

Listed Jobs

Company Name

athenahealth, Inc.

Job Title

RCCEM Escalation Manager, Enhanced Claim Resolution Management

Job Description

**Job title**: RCCEM Escalation Manager – Enhanced Claim Resolution Management **Role Summary** Lead the final escalation point for complex revenue cycle and claim resolution issues within a health‑tech organization. Own a mix of individual and shared caseloads, drive actionable insights, and partner with cross‑functional teams to improve service delivery, client satisfaction, and process efficiency. **Expectations** - Manage a balanced book of business and support team escalations. - Deliver consistent, measurable performance improvements and client value. - Act as a trusted advocate for clients and internal stakeholders, communicating status and solutions at executive levels. - Deliver data‑driven recommendations that influence product, service, and process enhancements. **Key Responsibilities** - Serve as the senior escalation point for high‑impact revenue cycle cases. - Build and maintain professional relationships with clients and internal stakeholders. - Conduct weekly to monthly senior‑level update meetings with clients. - Lead initiatives to refine processes, tools, and quality metrics to reduce case inflow and improve sentiment. - Develop comprehensive business cases for change and advocate for service or product modifications. - Manage queue health through skill‑based case assignment and workload balance. - Coordinate resources across teams, anticipate risks, and execute project lifecycles. - Mentor and develop teammates in escalation strategies and insight generation. - Utilize reporting tools (Excel, Smartsheet, Google, SharePoint) to analyze data, surface trends, and produce actionable recommendations. **Required Skills** - Customer‑centric mindset: empathy, collaboration, advocacy. - Strong written and verbal communication with all organizational levels. - Advanced problem‑solving and analytical skills; ability to work with large datasets. - Project management: planning, resource alignment, timeline management. - Independent decision‑making with awareness of when to involve others. - Proficiency with Excel and collaboration/business tools (Smartsheets, Google Workspace, SharePoint). - Tenacity, accountability, and capability to navigate complexity. **Required Education & Certifications** - Bachelor’s degree in business, health administration, or related field, or equivalent experience. - Medical billing/US healthcare experience is preferred; candidates must be able to quickly learn foundational concepts of US healthcare and medical billing. - Experience with athenahealth products/services is a plus (not a certification).

Me, United states

On site

06-10-2025

Company Name

athenahealth, Inc.

Job Title

RCCEM Escalation Manager, Claim Resolution

Job Description

Job title: Escalation Manager – RCCEM Claim Resolution Role Summary Lead the final escalation process for high‑complexity revenue cycle and claim issues, acting as the customer‑facing champion for resolution, insight generation, and continuous improvement across Athenahealth’s product and service offerings. Expectations - Own a balanced book of client escalations while supporting team members. - Deliver senior‑level updates and actionable recommendations to stakeholders. - Drive process efficiencies and quality improvements that reduce case inflow and enhance client satisfaction. - Build strong cross‑functional partnerships to advocate for service and product enhancements. Key Responsibilities - Manage and resolve complex client escalations, ensuring timely communication and resolution. - Maintain professional relationships with clients and internal stakeholders; conduct regular engagement updates. - Develop comprehensive business cases to demonstrate impact and value to clients. - Lead initiatives to improve department processes, tools, and workflows. - Utilize reporting tools to monitor queue health, assign cases by skill and ownership, and balance workloads. - Apply project management skills to plan, coordinate resources, and manage risk across projects. - Coach and develop team members on escalation tactics, de‑escalation strategies, and data‑driven insights. - Advocate for changes in service delivery, product features, and offerings based on client feedback. Required Skills - Customer‑centric mindset with strong empathy, collaboration and advocacy. - Excellent written and verbal communication, capable of interacting across all organizational levels. - Advanced problem‑solving, data analysis, and root‑cause identification skills; proficient in Excel and business tools (Smartsheets, Google Workspace, SharePoint). - Strong project management capabilities: planning, aligning resources, scheduling, and risk mitigation. - Ability to work independently and collaboratively; decides when to involve others for optimal outcomes. - Tenacious, accountable, and able to navigate complex, high‑pressure environments. - Experience with athenahealth products/services is a plus. Required Education & Certifications - Bachelor’s degree in a related field or equivalent professional experience. - Prior medical billing/US healthcare experience, or demonstrated capability to quickly acquire foundational knowledge of US healthcare and medical billing systems.

Ma, United states

On site

04-10-2025

Company Name

athenahealth, Inc.

Job Title

RCCEM Escalation Manager, Posting

Job Description

Ma, United states

On site

06-10-2025

Company Name

athenahealth, Inc.

Job Title

Software Architect, athenaCollector

Job Description

Software Architect Role Summary: Lead technical strategy and vision for automated healthcare revenue management platform. Collaborate with cross-functional teams to ensure system stability, security, and scalability. Balance modernization with business value delivery through automation. Expectations: 12-14 years’ software engineering experience. Proven scalable cloud platform expertise (AWS, Kubernetes). Leadership in cross-functional, distributed teams. Key Responsibilities: Design unambiguous technical specifications. Resolve complex technical challenges via prototypes/POCs. Deliver high-quality code for critical systems. Advocate for quality, performance, scalability standards. Mentor junior engineers. Required Skills: Cloud (Docker, Kubernetes, AWS, ECS); OOP languages (C#, Java, Python, JavaScript/React); RDBMS/No-SQL databases; Agile methodologies. Knowledge of FHIR/HL7 health interoperability standards preferred. Required Education & Certifications: Not explicitly stated in job description.

Boston, United states

On site

Senior

20-10-2025