ada

About the Company

Ada is an AI customer service company making service extraordinary for everyone. A transformation partner and platform that helps enterprise companies deliver experiences people love by accelerating a businesses' AI maturity and improving Agent performance. Since 2016, we've powered 5.5 billion interactions for brands like Square, YETI, and Monday.com, saving millions of hours.

Listed Jobs

Company Name

ada

Job Title

Technical Support Advisor

Job Description

**Job Title:** Technical Support Advisor **Role Summary:** Provide high‑quality technical assistance for Ada’s AI customer‑service platform, triaging, troubleshooting, and escalating complex client issues while ensuring adherence to service‑level agreements. Serve as a product expert to support internal teams, improve documentation, and translate stakeholder feedback into actionable requirements. **Expectations:** - Resolve non‑replicable, product‑ or infrastructure‑related issues promptly. - Maintain accurate backlog management; ensure no request is overlooked. - Deliver consistent, exceptional customer service and meet SLA targets. - Communicate technical concepts clearly to varied audiences. **Key Responsibilities:** - Triage, diagnose, and localize client support tickets; escalate to Technical Support Engineering when needed. - Assist non‑engineering teams in using, debugging, and understanding the Ada platform. - Create and update internal product documentation for the support team. - Capture and articulate feature requests and bug reports from stakeholder input. - Manage competing priorities with transparent communication. **Required Skills:** - Proficiency with API testing tools (Postman, cURL). - Experience supporting web applications using Jira, Zendesk, and Salesforce. - Strong understanding of Application Programming Interfaces (APIs). - Excellent backlog and ticket‑management abilities. - Analytical, methodical problem‑solving approach. - Effective written and verbal communication; ability to adapt style for different audiences. - Ability to manage multiple priorities and work collaboratively across teams. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or a related field, **or** equivalent professional experience. - Relevant certifications (e.g., ITIL, CompTIA A+, or API‑related credentials) are a plus but not mandatory.

United kingdom

Remote

09-01-2026

Company Name

ada

Job Title

Sales Development Representative

Job Description

**Job Title:** Sales Development Representative **Role Summary:** Act as the initial point of contact for prospective clients, driving lead qualification and outreach to support the sales pipeline for Ada’s AI customer service platform. **Expectations:** - Consistently meet or exceed outreach and qualification targets. - Become a subject‑matter expert on Ada’s AI agents and value proposition. - Collaborate closely with Account Executives to transition qualified leads. **Key Responsibilities:** - Design and execute personalized omni‑channel prospecting campaigns (email, LinkedIn, outreach). - Conduct qualifying video and phone calls to assess prospects’ needs and fit. - Develop and refine outbound prospecting strategies. - Utilize sales tools: Outreach, LinkedIn Sales Navigator, Gong, Vidyard, Salesforce. - Maintain accurate records of activities and qualify leads in CRM. - Collaborate with internal teams (Marketing, Product, Enablement) to refine messaging and content. **Required Skills:** - Excellent written and verbal communication. - Strong cold‑calling and outbound prospecting capabilities. - Results‑driven with a collaborative mindset. - Curiosity and adaptability; eager to learn new processes and tools. - Creativity in overcoming objections and adapting messaging. **Required Education & Certifications:** - Bachelor’s degree or equivalent experience. - Familiarity with SaaS sales environment is a plus; not mandatory. ---

Toronto, Canada

On site

26-01-2026