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Guidepoint

Guidepoint

www.guidepoint.com

2 Jobs

4,461 Employees

About the Company

Guidepoint is a research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we enable our clients to turn answers into action. Backed by a network of nearly 1.75 million experts, and Guidepoint's 1,600 employees worldwide we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. For more information, visit www.guidepoint.com.

Listed Jobs

Company background Company brand
Company Name
Guidepoint
Job Title
Senior Software Engineer - AI Applications
Job Description
**Job Title** Senior Software Engineer – AI Applications **Role Summary** Lead end‑to‑end design, development, and deployment of scalable generative AI and data‑centric backend services. Drive product concepts from prototype to production, ensuring robust, observable, and maintainable systems that support advanced analytics and responsible AI capabilities. **Expactations** * Deliver high‑quality code and architecture that meets product timelines and performance targets. * Collaborate across engineering, product, and business functions to clarify requirements and continuously improve product quality. * Champion modern development practices, including CI/CD, containerization, caching, and observability. * Mentor junior staff and contribute to knowledge sharing within the team. **Key Responsibilities** 1. Design and implement core backend services and APIs using Node.js/TypeScript and Python. 2. Build and scale generative AI applications (LLMs such as GPT‑4, Claude, Gemini, or open‑weight models) with retrieval‑augmented generation, embeddings, and prompt orchestration. 3. Own end‑to‑end lifecycle: architecture, code, unit/integration testing, model training, deployment, monitoring, and iterative improvement. 4. Manage data infrastructure: design Elasticsearch/OpenSearch indices, optimize queries, and oversee cluster health. 5. Develop and maintain relational (PostgreSQL, MS SQL) and NoSQL (Elasticsearch, MongoDB) database schemas. 6. Implement CI/CD pipelines and containerized deployments through Docker and Kubernetes (Azure Kubernetes Service preferred). 7. Integrate messaging layers (RabbitMQ, Kafka) for data pipelines and event processing. 8. Enforce coding standards, security best practices, and compliance requirements for AI solutions in regulated environments. **Required Skills** * Proficiency in Python, JavaScript/TypeScript (Node.js, Express, AWS SDKs); familiarity with Go is a plus. * Deep experience with cloud platforms (Azure, AWS, GCP) and Kubernetes. * Strong grasp of microservice architecture, RESTful APIs, caching (Redis, Memcached), and queuing systems. * Expertise in Elasticsearch/OpenSearch, Elastic Stack, and query optimization. * Hands‑on experience developing, deploying, and scaling large‑language‑model (LLM) based applications. * Knowledge of retrieval‑augmented generation, embeddings, agent orchestration, or prompt chaining. * Solid understanding of CI/CD pipelines, Docker, and infrastructure as code. * Exceptional problem‑solving, communication, and cross‑functional collaboration skills. **Required Education & Certifications** * Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent professional experience). * Certifications in cloud platforms (e.g., Azure Solutions Architect, AWS Solutions Architect) or Kubernetes (CKA/CKAD) are advantageous but not mandatory.
Toronto, Canada
Hybrid
Senior
03-02-2026
Company background Company brand
Company Name
Guidepoint
Job Title
Operations Engineer
Job Description
**Job Title:** Operations Engineer **Role Summary:** Operate, maintain, and enhance critical SaaS platforms to ensure reliability and client satisfaction. Provide tier‑2 support, manage vendor licensing, create automation and reporting, and collaborate with Customer Success, Product, and Engineering to resolve incidents and improve system performance. **Expectations:** - Deliver robust platform operations and incident response. - Provide clear, traceable documentation and runbooks. - Proactively identify recurring issues and drive permanent fixes. - Build and maintain client dashboards, dashboards, and reports. **Key Responsibilities:** - Administer and configure SaaS tools (Tableau, Datadog, Freshdesk). - Own workflow automation, licensing, user/group permissions, and integrations. - Monitor system health, coordinate resolution with vendors and internal teams. - Serve as Tier‑2 product support: triage escalations, reproduce issues, collect logs, and work with Engineering/vendor. - Create and maintain runbooks, FAQs, and internal documentation. - Build custom client activity dashboards and define alert thresholds. - Support license renewals, seat optimization, and client entitlement changes. - Provide limited desktop support (~5 % duties). - Participate in on‑call rotation and cover extended availability as needed. **Required Skills:** - 1–3 years of operational experience with critical business SaaS tools. - Proficiency in Python, SQL, Excel formulas, pivot tables, and data connections. - Strong documentation habits (runbooks, checklists, user guides). - Experience creating and executing runbooks; dashboard and alert creation. - Excellent written and verbal communication. - Ability to work independently with minimal supervision, strong attention to detail. - Familiarity with incident management and technical project coordination preferred. **Required Education & Certifications:** - Bachelor’s degree or equivalent experience in a related field. ---
Toronto, Canada
Hybrid
Fresher
03-03-2026