Clio

About the Company

Clio is the world's leading provider of legal technology, providing lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Our products redefine how lawyers manage their firms by equipping them with the tools they need to run their firms securely from any device, anywhere. For over 17 years, we have been at the forefront of creating innovative, cloud-based solutions tailored to the unique needs of the legal industry. Clio is the legal industry's only end-to-end software solution for law firms, powering every aspect of the client journey from intake to invoice. Through our innovative platform design, Clio centralizes multiple products, legal payments, technology integrations, and legal workflows in one operating system, so legal professionals can focus on doing what they do best--lawyering. We have earned the endorsement from over 100+ law societies and bar associations around the world, including recognition from all 50 state bar associations in the United States. We take immense pride in the fact that Clio has the most 5-star reviews of any legal practice management software. With global headquarters in Vancouver, Canada, Clio boasts a diverse and talented workforce of 1,500 employees and has offices in Toronto, Calgary, Dublin, and Sydney. Our impact reaches far and wide, with more than 150,000 legal professionals that use our technology, spanning across 130 countries. Our robust ecosystem includes partnerships with over 280 app integration partners and 100 Clio Certified Consultants.

Listed Jobs

Company Name

Clio

Job Title

Customer Onboarding Specialist

Job Description

**Job Title:** Customer Onboarding Specialist **Role Summary:** Facilitate successful adoption of the product by conducting live onboarding sessions, training, and ongoing support for new customers. Own the customer experience throughout the onboarding lifecycle, ensuring timely delivery of value, proactive risk mitigation, and seamless transition to self-service use of the product suite. **Expectations:** - Deliver high‑quality, engaging live strategy and training sessions via Zoom or similar tools. - Identify and achieve each customer’s first value milestone and continuously drive adoption. - Maintain strong, proactive communication with customers and internal partners to exceed expectations. - Manage multiple onboarding cases simultaneously, meeting deadlines and quality standards. **Key Responsibilities:** 1. Conduct daily live training and strategy sessions for new customers. 2. Define and track first‑value indicators, working to ensure customers realize product value early. 3. Own the entire onboarding window, including post‑onboarding hand‑off to support. 4. Collaborate with Sales and Customer Enablement to ensure smooth transition and rapid adoption. 5. Maintain customer health dashboards, proactively reducing churn risk. 6. Update and contribute to the public knowledge base (Help Center). 7. Partner with Customer Enablement and Technical Esc teams to refine onboarding processes. 8. Stay current on product updates, industry best practices, and legal workflows. 9. Perform additional duties as required to support team goals. **Required Skills:** - Strong communication and facilitation skills; confident presenting live sessions. - Customer‑centric mindset with empathy and proactive problem solving. - Ability to manage multiple priorities, deadlines, and stakeholders. - Familiarity with SaaS tools, especially Salesforce; experience with API‑driven applications is a plus. - Comfortable using Zoom, CSAT tools, and CRM platforms. - Experience in a dynamic startup or fast‑moving environment. **Required Education & Certifications:** - Bachelor’s degree in Business, Information Technology, or related field, or equivalent work experience. ---

Vancouver, Canada

Hybrid

17-09-2025

Company Name

Clio

Job Title

Intermediate Customer Account Manager

Job Description

Job Title: Intermediate Customer Account Manager Role Summary: Own the end‑to‑end lifecycle of a diverse portfolio of legal‑tech customers, driving adoption, minimizing churn, and identifying expansion opportunities. Expectations: • Minimum 2 years in Customer Success, Support, or Account Management (SaaS). • Proven sales acumen and ability to work closely with sales teams. • Strong analytical skills focused on usage data and customer personas. • Excellent communication, relationship‑building, and presentation abilities. Key Responsibilities: • Conduct proactive outbound outreach to ensure customers realize value and remain engaged. • Analyze product usage data to identify adoption gaps, re‑engage users, and provide actionable insights. • Lead individual and group training/strategy sessions to boost product adoption. • Identify, pursue, and close upsell/up‑sell opportunities; deliver conversion analysis to stakeholders. • Collaborate with Sales, Product, and Marketing to capture promoters, generate referrals, and secure advocacy. • Own the management and retention of incoming lifecycle opportunities. • Provide structured customer feedback to the Product organization. • Lead or assist on customer‑driven projects and initiatives. Required Skills: • Customer‑success or account‑management experience (SaaS). • Sales experience and ability to work in close partnership with Sales teams. • Proficiency in data analysis and interpretation of usage metrics. • Strong verbal and written communication; able to explain complex concepts to diverse audit. • Relationship‑building skills with legal professionals (lawyers, paralegals, office staff). • Familiarity with CRM platforms (Salesforce preferred). • Basic understanding of legal technology and generative AI tools is an advantage. Required Education & Certifications: • Bachelor’s degree in Business, Communications, Marketing, or related field. • Professional certifications in Customer Success or Sales (e.g., Certified Customer Success Manager, HubSpot Sales Software) are a plus.

Toronto, Canada

Hybrid

Junior

18-09-2025

Company Name

Clio

Job Title

Software Developer, Mobile

Job Description

**Job Title:** Software Developer, Mobile **Role Summary:** Design, develop, and maintain mobile and web applications at scale. Deliver performant, reliable, and visually pleasing features for a SaaS legal platform within an agile, cross‑functional team environment. **Expectations:** - Build and scale complex mobile and web solutions using modern languages and frameworks. - Rapidly assimilate new technologies and work effectively in a distributed, evolving environment. - Mentor peers and contribute to code quality through rigorous reviews. - Optimize database performance and system scalability. - Communicate transparently and build trusted relationships with colleagues and customers. - Demonstrate a proactive interest in AI‑driven tooling to improve development processes. **Key Responsibilities:** - Write clean, maintainable code in React Native, Swift, Kotlin/Java, Typescript/JavaScript, and Ruby on Rails. - Participate in all agile ceremonies (stand‑ups, sprints, retrospectives) and collaborate with full‑stack developers across multiple regions. - Conduct code reviews for own team and cross‑team projects, providing constructive feedback. - Mentor junior developers and champion best practices in an Agile context. - Optimize database schemas, queries, and overall system performance for large‑scale SaaS deployments. - Continuously document design decisions and technical solutions. **Required Skills:** - Extensive experience in mobile (iOS/Android) and web app development at scale. - Proficiency with React Native, Swift, Kotlin/Java, Typescript/JavaScript, and Ruby on Rails. - Strong database optimization and performance tuning capabilities. - Demonstrated success leading or mentoring in Agile, large‑scale SaaS environments. - Excellent communication, collaboration, and problem‑solving skills. - Self‑motivated learner eager to adopt new technologies, including AI tools. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent professional experience). - Certifications in mobile development, cloud platforms, or related technologies are a plus but not mandatory.

Vancouver, Canada

Hybrid

28-09-2025

Company Name

Clio

Job Title

Software Developer, Co-op

Job Description

**Job title** Software Developer, Co‑op **Role Summary** Third or fourth year Computer Science/Engineering college student required for 8‑month co‑op (Jan‑Sept 2026). Work on a SaaS product using Ruby on Rails, AngularJS, React Native, MySQL, Redis, and ElasticSearch. Collaborate with senior developers, participate in code reviews, and contribute to feature development and technical planning. **Expectations** - Complete 8‑month co‑op period with 4‑week onboarding and continuous education. - Attend in‑office 2 days per week as per hub requirement. - Communicate progress and blockers clearly in team meetings. **Key Responsibilities** - Design, code, test, and deploy high‑quality software for Clio’s product suite. - Contribute to technical scoping, planning, and estimation for upcoming work. - Participate actively in peer code reviews and provide constructive feedback. - Collaborate cross‑functionally with product, design, and support teams. - Assist with product support rotations and resolve customer‑impacting issues. - Engage in team‑level and company‑wide initiatives, providing strategic input. **Required Skills** - Strong fundamentals in data structures, algorithms, and programming concepts. - Proficiency in at least one backend language (e.g., Ruby, Python) and one frontend framework (AngularJS, React). - SQL knowledge (MySQL). - Familiarity with Redis, ElasticSearch, or similar data stores is a plus. - Excellent written and verbal communication. - Ability to work independently, self‑direct learning, and critical thinking. **Required Education & Certifications** - Current enrollment in a Bachelor’s program in Computer Science, Software Engineering, or related field (3rd or 4th year). - No mandatory certifications required.

Calgary, Canada

Hybrid

29-10-2025