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Clio

Clio

www.clio.com

5 Jobs

1,634 Employees

About the Company

Clio is the world's leading provider of legal technology, providing lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Our products redefine how lawyers manage their firms by equipping them with the tools they need to run their firms securely from any device, anywhere. For over 17 years, we have been at the forefront of creating innovative, cloud-based solutions tailored to the unique needs of the legal industry. Clio is the legal industry's only end-to-end software solution for law firms, powering every aspect of the client journey from intake to invoice. Through our innovative platform design, Clio centralizes multiple products, legal payments, technology integrations, and legal workflows in one operating system, so legal professionals can focus on doing what they do best--lawyering. We have earned the endorsement from over 100+ law societies and bar associations around the world, including recognition from all 50 state bar associations in the United States. We take immense pride in the fact that Clio has the most 5-star reviews of any legal practice management software. With global headquarters in Vancouver, Canada, Clio boasts a diverse and talented workforce of 1,500 employees and has offices in Toronto, Calgary, Dublin, and Sydney. Our impact reaches far and wide, with more than 150,000 legal professionals that use our technology, spanning across 130 countries. Our robust ecosystem includes partnerships with over 280 app integration partners and 100 Clio Certified Consultants.

Listed Jobs

Company background Company brand
Company Name
Clio
Job Title
Customer Success Manager
Job Description
**Job Title:** Customer Success Manager **Role Summary:** Manage a portfolio of high‑value B2B SaaS accounts to drive adoption, retention, and upsell. Act as the primary customer advocate, ensuring clients achieve strategic business outcomes and experience continuous value from the product. **Expectations:** - 3+ years of CSM, AE, or SE experience in enterprise SaaS. - Proven track record of portfolio management, account planning, and revenue growth. - Strong communication, relationship building, and stakeholder navigation skills. - Ability to manage escalations, provide executive‑level support, and drive cross‑functional alignment. **Key Responsibilities:** - Build and maintain value‑based relationships with top‑tier accounts. - Ensure high engagement, adoption, and workflow optimization to meet renewal and upsell targets. - Partner with customers to deliver comprehensive business reviews and demonstrate ROI. - Serve as the voice of the customer: gather feedback, collaborate with Product, Sales, and Onboarding to refine solutions. - De‑escalate and resolve complex issues, coordinating with internal teams. - Develop and deliver product demonstrations and enablement content. - Support account expansion by collaborating with Sales and Sales Engineering on custom implementation plans. - Cultivate customer advocates, facilitate referral and advocacy programs, and drive Net Promoter Score improvements. **Required Skills:** - Relationship leadership, negotiation, and executive presentation. - Data‑driven decision making; experience with health metrics, NPS, and adoption dashboards. - Strong project management, prioritization, and multi‑tasking in ambiguous environments. - Proficiency in CRM (Salesforce preferred) and other SaaS tools. - Knowledge of API‑driven applications and SaaS integrations is a plus. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Information Technology, or related field (preferred). - No specific certifications required, though industry or product certification experience is valued.
Toronto, Canada
Hybrid
Junior
30-10-2025
Company background Company brand
Company Name
Clio
Job Title
GTM Data Manager
Job Description
**Job Title: GTM Data Manager** **Role Summary** Lead high-confidence GTM data management by building and maintaining accurate, enriched, and governed databases to support strategic planning, territory design, and analytics for business growth. **Expectations** - Oversee AI tool integration (e.g., Python, ChatGPT) and manual validation workflows for data enrichment. - Manage offshore analyst teams with focus on quality, SLAs, and productivity. - Establish data governance frameworks, automated checks, and deduplication processes. - Collaborate with cross-functional teams to address GTM pain points through tailored solutions. - Monitor and improve data accuracy metrics toward benchmark targets. **Key Responsibilities** - Implement data hierarchy optimization and enrichment strategies. - Coordinate vendor relationships (ZoomInfo, Openprise) to manage data credits and quality. - Conduct stakeholder workshops to align data processes with business needs. - Maintain data quality frameworks in Salesforce, HubSpot, and Marketo. - Develop statistical models and presentations to communicate insights. **Required Skills** - Strong data governance and governance framework development. - Database integration (M&A/partnership scenarios). - Proficiency in SQL/SAQL/SOQL and data querying. - Experience with AI tools (Python, web-scraping) and SaaS GTM operations. - Cross-functional collaboration and stakeholder communication. **Required Education & Certifications** - Minimum of 5 years in data stewardship, analytics, or data operations, preferably within SaaS Revenue Operations. - Experience managing offshore teams and post-M&A database integrations.
Vancouver, Canada
On site
Mid level
08-11-2025
Company background Company brand
Company Name
Clio
Job Title
Data Engineer
Job Description
**Job Title:** Data Engineer **Role Summary:** Design, build, and maintain end‑to‑end data pipelines and data warehouses to enable real‑time and batch ingestion, transformation, and analytics. Work with cloud infrastructure, adopting industry best practices for data modeling, ETL/ELT, testing, and documentation. Collaborate with cross‑functional teams to deliver production‑ready data assets that power dashboards, reporting, and AI initiatives. **Expectations:** - Deliver clean, scalable data solutions in a fast‑moving environment. - Produce production‑quality code while following rigorous testing, validation, and documentation standards. - Prototype unknown or unproven technical solutions and iterate based on feedback. - Communicate complex data concepts clearly to technical and non‑technical stakeholders. **Key Responsibilities:** - Implement real‑time and batch data ingestion using AWS services and modern data tools. - Design and construct data transformation pipelines that consolidate heterogeneous sources into data lakes or warehouses. - Build and optimize pipelines using Spark, Kafka, Airflow, and similar technologies. - Deploy and maintain data models, schemas, and dashboards to support analytics and visualization. - Enforce data integrity, lineage, and governance through proper testing and validation. - Collaborate with software and product engineering teams on architecture, best practices, and tool selection. - Develop proof‑of‑concept implementations for emerging use cases, including AI‑driven analytics. - Mentor junior engineers and contribute to a culture of continuous improvement in data engineering practices. **Required Skills:** - Proficiency in Python, Scala, or Ruby and strong SQL skills. - Hands‑on experience with AWS cloud services (e.g., S3, Redshift, Glue, EMR) and preferable knowledge of Terraform. - Expertise in data engineering tools: Spark, Kafka, Airflow, and at least one data warehouse platform (Databricks, Snowflake, Redshift). - Solid understanding of ETL/ELT processes, data modeling, and best‑practice pipeline design. - Experience building production‑ready data pipelines that feed dashboards and visualizations. - Excellent problem‑solving, collaboration, and communication abilities. - Willingness to learn and apply emerging AI techniques to data workflows. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, Data Science, or a related technical field (or equivalent professional experience). - No mandatory certifications required, but AWS or data engineering certifications are advantageous.
Toronto, Canada
On site
12-11-2025
Company background Company brand
Company Name
Clio
Job Title
Business Development Representative
Job Description
Job Title: Business Development Representative Role Summary: Proactive outbound sales specialist who identifies, qualifies, and creates pipeline opportunities for a SaaS legal‑tech product across all market segments (Velocity to Mid‑Market). Collaborates closely with Account Executives to drive revenue growth. Expectations: - Maintain daily KPI of 65–100 outbound calls, meeting and exceeding qualification targets. - Deliver consistent, high‑quality prospecting and lead qualification to support Account Executive teams. - Accurately record all activities and progress in Salesforce. - Achieve weekly quantitative and qualitative reporting milestones. Key Responsibilities: - Conduct telephone‑based outbound prospecting to assigned target accounts. - Qualify leads by assessing needs, budget, authority, timeline, and fit. - Schedule product demonstrations and build interest in the Clio Suite. - Develop tailored solutions that address prospects’ legal practice areas, competitive positioning, and technical requirements. - Collaborate with Account Executives to transition qualified opportunities. - Participate in regular sales training, review sessions, and performance analytics. - Adapt strategies based on evolving sales environment and customer feedback. Required Skills: - 1–2 years of sales or transferable experience, including cold‑calling volume. - Strong communication, listening, and objection‑handling abilities. - Self‑motivated, results‑oriented mindset with competitive drive. - Understanding of cloud‑based SaaS products and technology landscape. - Comfortable using Salesforce and other sales enablement tools. - Openness to continuous improvement and adoption of AI tools. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, or related field preferred. - Valid sales training or certification (e.g., Certified Inside Sales Professional) is a plus.
Vancouver, Canada
Hybrid
Fresher
13-11-2025