- Company Name
- Westfield Insurance
- Job Title
- Application Development Associate Engineer - ServiceNow
- Job Description
-
**Job Title:** Application Development Associate Engineer – ServiceNow
**Role Summary:**
Support and extend an evolving ServiceNow system as a core member of the IT Service Management team. Design, configure, and integrate ServiceNow modules, develop front‑end and back‑end components, and maintain system integrity through testing, code reviews, and application support activities.
**Expectations:**
- Deliver high quality ServiceNow solutions that meet business needs.
- Quickly acquire expertise in ServiceNow, integration patterns, and security practices.
- Collaborate with cross‑functional teams to resolve defects, perform testing, and provide timely support.
- Maintain system documentation, adhere to security protocols, and stay current with industry best practices.
**Key Responsibilities:**
- Configure and customize ServiceNow applications, workflows, and UI components.
- Develop and maintain integrations using REST APIs and SOAP web services.
- Write client‑side (JavaScript, HTML5, CSS3) and server‑side (Python, JavaScript) code.
- Conduct unit, system, and integration testing; participate in code reviews and defect resolution.
- Monitor application performance, troubleshoot incidents, and provide prompt resolution to minimize business disruption.
- Execute application upgrades, patch management, and security hardening tasks.
- Document technical procedures, configuration changes, and user support guidelines.
**Required Skills:**
- Proficient in JavaScript, Python, HTML5, and CSS3.
- Experience with REST API development and SOAP web services.
- Familiarity with SQL/DB2 and database management concepts.
- Knowledge of front‑end development frameworks/tools.
- Understanding of software security (encryption, authentication).
- Competent in code reviews, QA processes, and defect tracking.
- Strong analytical, problem‑solving, and troubleshooting abilities.
- Excellent written and verbal communication; effective collaboration with technical and non‑technical stakeholders.
- Detail‑oriented, capable of documenting procedures clearly.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 0–3 years of application development experience (ServiceNow experience preferred).
- ServiceNow certification preferred.
- ITIL v4 Foundations certification preferred.
- Certification as a Software Development Professional desirable.
Westfield center, United states
Hybrid
28-11-2025