Metergy Solutions

About the Company

We are one of North America's most experienced submetering providers and the #1 provider in New York and Canadian markets. For over 40 years, Metergy has brought turnkey solutions to our clients, with 330,000 contracted services, over 850,000 contracted meters, and 3 million utility invoices issued annually. Our call center, sales, engineering, commissioning, and billing are all under one roof - so we have every step of the journey covered from design to implementation to billing. Our innovative 'Submetering as a Service' (SaaS) model generates long-term recurring revenue and, on average, has been found to reduce in-suite electricity consumption by an impressive 40%, significantly advancing the decarbonization efforts of our clients. Since 2024, Metergy has matched 100% of the electricity consumed by our offices with renewable energy certificates from wind and solar power sources. We also purchased and retired carbon offsets corresponding to the fuel use of our offices and fleet vehicles. Renewable energy certificates and carbon credits are only a step in the right direction - our commitment to cutting carbon emissions from our operations remains a top priority. Metergy Solutions Inc. is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world's largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. Our outstanding decarbonization performance has enabled Metergy to issue green bonds and secure green financing, fueling sustained growth and creating extraordinary career opportunities for our growing team of 450 employees.

Listed Jobs

Company Name

Metergy Solutions

Job Title

Client Success Specialist

Job Description

**Job Title:** Client Success Specialist **Role Summary** Act as primary liaison for building owners and property managers, ensuring client satisfaction through timely resolution of inquiries and support in submetering program delivery. Focus on fostering long-term client relationships while collaborating with internal teams to enhance service quality and operational efficiency. **Expectations** Deliver proactive client communication, escalate issues to Client Managers when necessary, and support program outreach initiatives. Maintain accurate documentation and participate in continuous process improvements to optimize client success workflows. **Key Responsibilities** - Address first-line client inquiries, resolve routine issues, and escalate complex concerns to Client Managers. - Coordinate with internal and external stakeholders to provide data-driven solutions for submetering and billing programs. - Generate reports on client enrollments, consumption, billing, and remittance activities as required. - Facilitate client training sessions and represent Metergy in meetings or presentations. - Analyze and audit data using technical/non-technical tools to identify billing or operational discrepancies. - Maintain up-to-date client files in proprietary databases and support cross-functional teams for special projects. - Recommend improvements to client service processes. **Required Skills** - Exceptional verbal/written communication and interpersonal skills. - Strong organizational abilities with attention to detail. - Proficiency in Microsoft Office Suite (Excel, PowerPoint, SharePoint), Salesforce. - Experience summarizing and presenting data to diverse stakeholders. - Proven problem-solving and customer service capabilities in a B2B context. - Familiarity with utility metering, submetering, or billing processes. **Required Education & Certifications** - Post-secondary education in business, administration, or related field, or equivalent work experience. - Demonstrated prior experience supporting B2B clients in technical or utility sectors. - Salesforce proficiency preferred (not explicitly certified, per job post).

Toronto, Canada

Hybrid

24-09-2025

Company Name

Metergy Solutions

Job Title

Communications Specialist, Customer Experience (CX)

Job Description

**Job Title:** Communications Specialist, Customer Experience (CX) **Role Summary:** Develop and manage customer‑facing communications to enhance overall customer experience. Analyze feedback, respond to inquiries, and collaborate with cross‑functional teams to ensure brand consistency and continuous improvement across all customer touchpoints. **Expectations:** - Deliver engaging, on‑brand communication materials. - Monitor and analyze customer feedback to identify trends and opportunities. - Respond to inquiries and reviews promptly and professionally. - Support initiatives that improve customer engagement, retention, and satisfaction. **Key Responsibilities:** - Lead internal and external initiatives to refine the customer experience. - Monitor and analyze customer feedback data to identify trends and areas for improvement. - Respond to customer inquiries and reviews (e.g., Google Reviews) in a timely, professional manner. - Maintain a centralized library of customer communication materials (emails, notifications, documentation) and track deployment. - Collaborate with cross‑functional teams to ensure consistency in external communication standards and meet business needs. - Support the Manager, Customer Experience in optimizing the user experience for the customer portal and company website. - Participate in customer journey mapping to identify pain points and improvement opportunities. - Coordinate customer feedback surveys, analyze results, and provide actionable insights. - Support strategies to improve customer engagement and retention. - Ensure consistent branding across web, portal, and communications. - Organize and participate in customer focus groups. - Track and report on key performance indicators (KPIs) related to customer experience initiatives. - Perform other duties as assigned. **Required Skills:** - Excellent written and verbal communication. - Proficiency with customer relationship management (CRM) systems (e.g., Salesforce). - Experience with Microsoft 365. - Familiarity with Google Analytics, SendGrid, and Medallia (Stella Connect) preferred. - Strong critical‑thinking and data‑interpretation skills. - Detail‑oriented and highly organized. - Ability to collaborate effectively with cross‑functional teams. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Business, Communications, or a related field. - 3–5 years of experience in communications, customer experience, marketing, or a related role (co‑op experience counts). ---

Toronto, Canada

Hybrid

Junior

24-09-2025

Company Name

Metergy Solutions

Job Title

Financial Analyst (Accounting)

Job Description

**Job Title:** Financial Analyst (Accounting) **Role Summary:** Perform core accounting functions within a fast‑growing submetering company, supporting month‑end close, financial reporting, analysis, and process improvement. Partner with finance, operations, and audit teams to deliver accurate financial information and insights for senior management decision‑making. **Expectations:** - Deliver accurate journal entries and reconciliations under tight deadlines. - Produce management‑ready reports and presentations with strong analytical insight. - Identify and implement process efficiencies in the close cycle. - Communicate effectively across functional teams and external partners. - Maintain high attention to detail and uphold financial controls. **Key Responsibilities:** - Prepare monthly journal entries and support the month‑end close process. - Analyze and reconcile assigned financial accounts each month. - Compile, analyze, and report key operating metrics and financial variances. - Develop, implement, and monitor internal financial controls. - Assist in forecasting, cash forecasting, and liquidity management with banks. - Create ad‑hoc analyses, presentations, and support special projects. - Recommend and execute improvements to closing and reconciliation procedures. **Required Skills:** - Advanced Excel (complex formulas, pivot tables, data modeling). - Proficient PowerPoint for executive‑level presentations. - Strong analytical and problem‑solving abilities. - Excellent written and verbal communication. - Detail‑oriented with ability to produce management‑ready materials. - Self‑motivated, proactive, and team‑oriented with demonstrated leadership potential. **Required Education & Certifications:** - Bachelor’s degree in Accounting or Finance. - CPA designation or actively pursuing CPA credential. - 1–3 years of relevant accounting experience with a record of high performance.

Toronto, Canada

Hybrid

24-10-2025

Company Name

Metergy Solutions

Job Title

Manager, Sales Enablement

Job Description

Job Title: Manager, Sales Enablement Role Summary: Drive the effectiveness, scalability, and modernization of sales enablement for the Canadian market. Lead a team of three, align cross‑functional stakeholders, and deliver analytics, process improvements, and technology solutions that increase sales efficiency, profitability, and customer success. Expectations: - Lead and develop the Canadian Sales Enablement team, fostering collaboration and accountability. - Align Sales, Operations, Finance, Legal, Onboarding, and Client Success on enablement initiatives. - Sustain high‑level performance through data‑driven insights and continuous improvement. - Balance quick tactical wins with long‑term transformation initiatives. Key Responsibilities: - Manage day‑to‑day operations of the Sales Enablement function, including agreements, renewals, and compliance. - Develop and execute strategies to optimize sales processes, pricing models, and product profitability across all lines. - Deliver timely analytics and executive‑level reporting to support business reviews, forecasts, and strategy sessions. - Identify, champion, and implement technology and process enhancements that increase accuracy, efficiency, and user experience. - Partner with executive leadership to assess market trends and inform commercial strategy. - Lead change management efforts to ensure adoption of new tools, workflows, and best practices. - Build a culture of continuous improvement and cross‑functional collaboration within the team. Required Skills: - Proven leadership ability with experience managing cross‑functional teams. - Strong analytical and reporting skills, proficient with Salesforce, Power BI, and Microsoft Office Suite. - Demonstrated success in implementing technology or process improvements in complex, evolving organizations. - Strategic mindset combined with an agile, execution‑driven approach. - Excellent communication, stakeholder management, and change‑management skills. - Knowledge of the utility, energy, or technology sectors is a plus. Required Education & Certifications: - Bachelor’s degree in Business, Commerce, or related field. - Minimum 5+ years of experience in Sales Enablement, Sales Operations, or related strategic roles.

Toronto, Canada

Hybrid

Mid level

05-11-2025