Adhese

About the Company

Consent-based advertising, retail media and first-party data open up significant advertising opportunities. However, starting and growing an advertising business can be tricky. Initially, you may not know where to begin when you’re kicking things off. And if you’re ready to scale, it’s all about bringing everything together without a hitch. With Adhese, you get an easy-to-use, smart advertising platform. Letting you stay in control of the customer experience and your data.

Listed Jobs

Company Name

Adhese

Job Title

Customer Success Manager

Job Description

**Job Title** Customer Success Manager **Role Summary** Own end‑to‑end relationships with media owners and advertisers, ensuring successful onboarding, product adoption, and long‑term retention while driving incremental revenue through cross‑sell and upsell opportunities across AdTech solutions. **Expectations** - Deliver measurable customer health and renewal metrics. - Maintain quarterly account plans and joint success plans with premium clients. - Act as the single point of contact for all strategic customer matters. **Key Responsibilities** - **Strategic Partnership & Relationship Management** – serve as trusted advisor, provide guidance on leveraging adtech solutions to meet client objectives. - **Onboarding & Business Alignment** – lead functional set‑up during onboarding, translate business needs into optimal platform configuration, produce functional blueprint for technical teams. - **Retention & Customer Health** – monitor health scores, own renewal readiness, coordinate mitigation plans, and secure contract renewals. - **Commercial Growth** – identify, qualify, and document cross‑sell/up‑sell opportunities; collaborate with Sales to close expansion deals. - **Account Governance** – drive account planning for strategic accounts, maintain clear account and joint success plans. - **Internal Collaboration** – orchestrate cross‑functional alignment (Sales, Product, Support, Integration, Marketing) to execute plans and feed customer insights back to product development. **Required Skills** - *AdTech & Programmatic Expertise*: deep knowledge of SSP, DSP, ad servers, key metrics (CPM, CPC, VTR, etc.) and inventory management. - *Project Management*: ability to structure, track, and deliver complex projects with multiple stakeholders. - *Consultative Selling*: translate client queries into actionable product configurations and expansion proposals. - *Commercial Acumen*: proactively uncover and present revenue‑growth opportunities. - *Communication & Empathy*: articulate complex concepts to both technical and non‑technical audiences; shift between strategic and operational levels. - *Problem‑Solving & Creativity*: devise tailored solutions for non‑standard business cases. - *Collaboration*: work effectively with diverse internal and external teams. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Communications, Computer Science, or related field. - Minimum of 3–5 years experience in Customer Success, Account Management, or Sales within AdTech, Programmatic, or digital media. - Certifications in relevant AdTech platforms or programmatic sales are a plus (e.g., IAB Certified).

Ghent, Belgium

Hybrid

15-12-2025