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BDO UK

BDO UK

www.bdo.co.uk

2 Jobs

6,870 Employees

About the Company

BDO LLP provides tax, audit and assurance, accounting, business advisory and outsourcing services to companies across all sectors of the economy. We make the time and effort to understand our clients' businesses and markets. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcoming the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 18 offices, covering all major business centres, so that we can be close to our clients. We employ 7,500 people who are allowed to be themselves; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 164 territories, with 95,400 people working out of 1,710 offices. Being a member of the BDO global network allows us to meet the needs of clients who are growing and trading internationally.

Listed Jobs

Company background Company brand
Company Name
BDO UK
Job Title
IT Solution Architect
Job Description
**Job Title** IT Solution Architect **Role Summary** Design, plan, and deliver cloud‑first, rapid‑agile technology solutions that address business challenges. Lead prototypes and digital products, collaborate with architects, developers, and business stakeholders, and drive adoption of new technologies and best practices within the IT architecture function. **Expectations** - Deliver functional prototypes, MVPs, and production solutions quickly using buy‑before‑build or rapid‑agile approaches. - Advocate for innovation, identify opportunities to enhance service delivery, and present technical proposals to senior stakeholders. - Maintain high‑quality documentation, adhere to governance and change‑management processes, and support continuous improvement of architecture practice. **Key Responsibilities** - Lead design, technical delivery, and prototyping of solutions within an agile squad. - Transform problem statements into business‑driven technical proposals. - Solve complex problems with creative use of emerging technologies (AI, ML, NLP, LLMs). - Collaborate with Enterprise, Integration, and Cloud Architects to build coherent systems. - Work with Business Analysts and UX Designers to gather, validate, and document requirements and user journeys. - Produce API design, data models, and integration plans for on‑prem, SaaS, and PaaS components. - Create and maintain architecture artifacts (C4, UML, TOGAF diagrams) and technical specifications. - Contribute to governance, quality, and delivery standards, and produce high‑quality technical documentation. - Mentor and grow the IT Architecture team’s capabilities and visibility. **Required Skills** - Strong communication: presentations, stakeholder management, and clear written documentation. - Proficiency with JavaScript, React, C# .NET, Python, SQL, APIs, Azure, Power Platform, SaaS, PaaS, IaC. - Experience with Agile, design patterns, TOGAF, Microsoft Well‑Architected Framework, C4, UML. **Tool Expertise** Azure DevOps, LeanIX, Lucidchart, Figma, Balsamiq, Microsoft 365. **Emerging Tech Knowledge** AI, LLMs, Machine Learning, NLP, MCP, and related domains. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field. - Professional certifications preferred: TOGAF, Azure Solutions Architect, or equivalent.
City, United kingdom
On site
26-01-2026
Company background Company brand
Company Name
BDO UK
Job Title
IT Second Line Support Analyst
Job Description
**Job Title** IT Second Line Support Analyst **Role Summary** Provide advanced technical support and troubleshooting for end‑user services, acting as the escalation point for first‑line teams. Own and manage complex incidents, maintain SLAs, contribute to a shared knowledge base, and deliver premium customer service to internal stakeholders. **Expectations** - Resolve high‑impact and complex incidents within defined SLA windows. - Own and close tickets, ensuring compliance with Service, Operational and KPI benchmarks. - Produce and maintain knowledge articles for knowledge transfer. - Collaborate with senior managers, directors and partners; communicate proactively on issue statuses and improvement opportunities. **Key Responsibilities** - Serve as the escalation hub for 1st‑line support, grading, assigning and closing tickets. - Log, manage and resolve incidents, queries, and service requests in accordance with documented procedures. - Deliver timely responses (typically within 24 hrs for high‑priority tickets). - Create, maintain, and share knowledge base articles and best‑practice documentation. - Utilize remote support tools (Bomgar, MS Teams, Webex, etc.) to troubleshoot end‑user problems. - Manage user accounts, permissions, group policies, and security settings in Active Directory. - Deploy and support Windows OS, Microsoft Office, and related add‑ins. - Configure and troubleshoot Azure Virtual Desktop environments (VDIs, Nerdio). - Administer Endpoint Manager, Intune, and Comp Portal for hardware/software asset management. - Support iOS mobile devices, soft‑phone systems (Five9) and broadband configurations. - Apply network fundamentals: DHCP, VPN (Direct Access), DNS, firewall, VLAN, IP/zone management. - Employ PowerShell scripting for automation, account creation, and batch tasks. - Administer Microsoft Power Platform (Power Apps, Power BI) and Dynamics 365 modules as required. - Provide support for industry‑specific applications (Caseware, CCH Personal Tax, APT, Alphatax, etc.). - Ensure compliance with data governance tools (Bitlocker, MBAM). **Required Skills** - Advanced end‑user support & incident management. - Expertise in Windows Server (2012+), Active Directory, Group Policy, and Office 365. - Proficiency in Azure Virtual Desktop, Virtualization, and cloud management. - Strong remote‑support experience (Bomgar, MS Teams). - PowerShell scripting and automation. - Network fundamentals: DHCP, VPN, DNS, firewall, VLAN. - Ability to generate clear knowledge base content. - Excellent communication, stakeholder management, and teamwork. - Capacity to work under pressure and meet time‑bound SLAs. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). - Relevant Microsoft certifications preferred (e.g., MCSA: Windows Server, MS-900 Azure Fundamentals, AZ-900 Fundamentals, MT‑900 Microsoft 365 Fundamentals, or equivalent). ---
City, United kingdom
On site
26-01-2026