Canada Life

www.canadalife.com

2 Jobs

13,139 Employees

About the Company

At Canada Life, we're focused on improving the financial, physical and mental well-being of Canadians. Whether handling policy claims, help growing and protecting clients' retirement and investment savings, providing workplace mental health support for all employers or helping build stronger communities by investing in community projects, we are committed to putting the customer first in all that we do. That trust is built on the dedication, skill and energy of our employees and advisors and their commitment to our customers and to our communities. Canada Life is a subsidiary of Great-West Lifeco Inc. and is a member of the Power Corporation group of companies.

Listed Jobs

Company Name: Canada Life
Job Title: Customer Service Specialist
Job Description: **Job Title:** Customer Service Specialist **Role Summary:** Assist in the day‑to‑day administration of group retirement products by maintaining accurate records, processing financial transactions, and generating reports using the Group Pension Administration System (GPAS). Deliver high‑quality, timely service to plan administrators, brokers, advisors, and members, ensuring compliance with internal procedures and regulatory standards. **Expectations:** - Achieve proficiency in GPAS and GRS processes within the first 90 days. - Maintain consistent accuracy in all data entry and transaction processing. - Respond promptly to inquiries from multiple stakeholders, including plan administrators, brokers, advisors, and members. - Meet daily workload targets and support end‑to‑end administration for assigned business blocks. **Key Responsibilities:** - Update member and plan records in GPAS (data updates, contribution processing, investment fund changes). - Process payments of member benefits and related financial transactions. - Prepare and distribute basic reports to senior staff and plan sponsors. - Resolve or forward sensitive and complex customer inquiries within established timelines. - Build and maintain professional relationships with plan administrators, brokers, advisors, and members. - Contribute to process improvement initiatives and documentation. **Required Skills:** - Strong analytical abilities; adept at using documented tools and processes. - Excellent written and verbal communication skills. - Advanced proficiency in Microsoft Office, particularly Excel (formulas, pivot tables, macros, VLOOKUP). - Demonstrated ability to prioritize work, manage multiple tasks, and meet tight deadlines. - High level of organization and attention to detail. - Customer‑service orientation with a positive, “can‑do” attitude. - Strong interpersonal skills with the capacity to work independently and collaboratively. - Problem‑solving skills and initiative in independently identifying solutions. **Required Education & Certifications:** - Minimum of a college diploma or equivalent in Business Administration, Finance, or related field (preferred). - Willingness to complete the Retirement Plans primer courses. - Reliability Status security clearance (required for access to protected information).

Toronto, Canada

Hybrid

09-03-2026

Company Name: Canada Life
Job Title: Investigator I
Job Description: **Job Title:** Investigator I **Role Summary:** Conducts investigations into health and dental claims to detect, assess, and mitigate fraud or abuse. Works collaboratively with data analysts and special investigations teams, validates services with providers, documents findings, and advises on resolution or recovery actions. **Expectations:** - Maintain confidentiality and adhere to government security requirements (fingerprinting, credit check). - Deliver accurate, timely investigation reports to senior leadership and clients. - Demonstrate strong analytical, communicative, and organizational skills under a fast‑paced environment. **Key Responsibilities:** 1. Investigate assigned claims using detection tools and data analysis. 2. Develop and execute investigative plans, contacting members, claimants, and providers. 3. Document all investigative actions, outcomes, and evidence in accordance with policy. 4. Identify fraud risks and recommend mitigation strategies. 5. Draft client‑facing reports and comprehensive case files for special investigations. 6. Maintain statistical records and participate in special projects as needed. 7. Continuously update professional knowledge and uphold company values. **Required Skills:** - Bilingual proficiency in English / French (oral & written). - Strong written and oral communication, report‑writing, and customer‑service skills. - Analytical and decision‑making abilities; problem solving. - Time‑management and organizational skills; ability to manage multiple investigations simultaneously. - Proficiency in Microsoft Office (Excel, Word, Access). - Familiarity with claims processes and group operations is advantageous. **Required Education & Certifications:** - Post‑secondary education (university or college degree/diploma). - Minimum 2 years of investigative, adjudicative, or analytical experience. - CFE designation or dental/paramedical/ pharmacy experience is a plus.