- Company Name
- Vidorra Consulting Group
- Job Title
- ServiceNow Technical Project Manager
- Job Description
-
Job Title:
ServiceNow Technical Project Manager
Role Summary:
Lead end‑to‑end ServiceNow platform implementations, upgrades, and enhancements across ITSM, ITOM, ITBM, HRSD, CSM, SecOps, and custom applications. Drive project planning, governance, and delivery using Agile or hybrid methodologies while ensuring technical excellence and stakeholder alignment.
Expectations:
- Deliver projects on time, within budget, and to agreed quality standards.
- Act as technical liaison, ensuring adherence to ServiceNow best practices and platform standards.
- Manage multiple workstreams, vendors, and cross‑functional teams.
Key Responsibilities:
- Define project scope, milestones, budgets, risks, and dependencies.
- Lead Agile (Scrum/SAFe) or hybrid delivery: sprint planning, backlog grooming, demos, retrospectives, and metrics tracking.
- Oversee architecture, data model, integrations, security, and performance; review designs, configurations, and scripts.
- Manage vendor and system integrator relationships, ensuring contractual obligations and quality deliverables.
- Provide executive status reporting, risk management, change control, and compliance oversight.
- Support CAB, release management, and production cutover activities.
Required Skills:
- Proven experience as a Technical Project Manager on ServiceNow projects.
- Hands‑on expertise in ServiceNow modules: ITSM (Incident, Problem, Change); ITOM (Discovery, Service Mapping); ITBM/SpM; HRSD/CSM (preferred).
- Deep understanding of CMDB & CSDM, integrations (REST, SOAP, MID Server), and scripting (Business Rules, Script Includes, Client Scripts).
- Proficiency in Agile tools (JIRA, Azure DevOps) and ServiceNow Agile modules.
- Strong risk, dependency, and vendor management capabilities.
- Excellent stakeholder communication, governance, and change management skills.
Required Education & Certifications:
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (ITSM/ITOM/HRSD/CSM).
- PMP, PRINCE2, or SAFe Agilist (preferred).
- ITIL v4 certification (preferred).
San francisco, United states
On site
24-12-2025