Nemo Resourcing Ltd

About the Company

Nemo is a recruitment company, founded by a management team with many years of experience in the IT and Telecoms recruitment industries. We work with suppliers of IT and Telecoms technology and services and with the end users of these technologies and services. Our experience covers wide swathes of the IT/Telco world and we have particularly strong expertise in Cloud Services, Networks, the Internet of Things, Research and Development and Enterprise IT. Over the years we have built very strong relationships with leaders, managers and professionals across IT and Telecoms and this makes us an ideal partner if you are looking to recruit, or looking for your next career move. We are committed to doing things the right way: we want recruitment to be an open, thorough, effective and pleasurable experience for everyone involved.

Listed Jobs

Company Name

Nemo Resourcing Ltd

Job Title

3rd Line Infrastructure Engineer

Job Description

Job title: 3rd Line Infrastructure Engineer Role Summary: Provide expert, proactive support for complex and business‑critical incidents in a cloud‑first managed service environment. Own major incidents, lead post‑incident reviews, mentor lower‑tier engineers, and drive continuous improvement and knowledge sharing across the infrastructure team. Expactations: Deliver high‑quality, 24/7 incident management, mentor junior staff, maintain comprehensive documentation, and support onboarding for new clients, ensuring minimal downtime and optimal system performance. Key Responsibilities: • Act as 3rd‑line escalation point for complex, multi‑client incidents. • Own major/critical incidents, including root cause analysis and post‑incident reporting. • Mentor and coach 1st/2nd line engineers. • Onboard new clients and facilitate proactive service delivery. • Contribute technical oversight of service improvements and changes. • Develop subject‑matter expertise on Microsoft products (M365, Azure) and collaboration with vendors. • Consult internally on new product development and cloud‑security initiatives. • Maintain high‑quality technical documentation and knowledge bases. Required Skills: • 3+ years in a managed service provider setting with third‑line support focus. • Strong analytical, troubleshooting, and problem‑solving skills. • Deep knowledge of Microsoft M365, Azure (IaaS, PaaS) and related cloud services. • Proficient networking and infrastructure capabilities. • Solid cyber‑security fundamentals and best practices. • Experience with vendor collaboration and continuous improvement processes. • Ability to mentor, communicate effectively across teams, and produce clear documentation. Required Education & Certifications: • Bachelor’s degree in Computer Science, Information Systems, or related field (preferred). • Microsoft certifications (e.g., MS-100/MS-102, Azure Administrator, Azure Solutions Architect) highly desirable. • Experience with AI tools such as Microsoft Copilot is an advantage.

London, United kingdom

Hybrid

12-03-2026