Laivly

About the Company

We're an ambitious team of gamers, geeks, artists, and data science nerds helping to define the future of CX through the applied practical use of generative AI, machine learning, and automation in unique ways. Led by a team of experienced contact center experts, Laivly grew out of the specific needs and challenges of customer care and self-service. Now, the Laivly platform is helping some of the world's biggest brands improve issues of cost, consistency, and productivity in their contact centers while keeping humans at the heart of customer service.

Listed Jobs

Company Name

Laivly

Job Title

IT Generalist

Job Description

**Job Title:** IT Generalist **Role Summary:** Provide break/fix support for hardware, software, and networking within a remote, cloud‑centric environment. Act as a first‑line responder for incidents, maintain system uptime, and support developers and end‑users while working under a DevOps lead. **Expectations:** - Deliver timely, high‑quality support and maintain system reliability. - Prioritize tasks in a fast‑paced, business‑hour aligned schedule. - Act autonomously on routine issues, escalating complex problems appropriately. **Key Responsibilities:** - Install, test, and repair workstations; diagnose and replace hardware and software defects. - Configure user accounts and review privileges; supply onboarding assistance. - Monitor logs and alert systems to ensure uptime and pre‑empt incidents. - Draft, review, and update incident‑response playbooks. - Coordinate policy reviews, obtain approvals, and reconcile cloud configurations against documentation. - Analyse penetration and vulnerability scan results; recommend remediation. - Manage inventory of company assets and maintain accurate records. - Serve as on‑call incident responder; triage and resolve alerts. - Identify automation opportunities and propose solutions. - Plan resources and schedules to meet deliverables; provide general IT support as needed. **Required Skills:** - Troubleshooting of Windows, macOS, and Linux workstations. - Basic networking knowledge (TCP/IP, DHCP, DNS, VPN). - Experience with cloud environments (AWS, Azure, GCP) – preferred. - Understanding of mobile device management (MDM). - Ability to interpret logs, monitoring dashboards, and security scan outputs. - Strong analytical, problem‑solving, and multitasking abilities. - Excellent communication and stakeholder‑management skills. - Willingness to work within North American business hours. **Required Education & Certifications:** - Minimum: High school diploma or equivalent. - Post‑secondary education in IT, Computer Science, or related field preferred. - Certifications such as CompTIA A+, Network+, or equivalent are advantageous.

Winnipeg, Canada

On site

25-12-2025