The Sydney Call Centre

www.thesydneycentre.com

1 Job

218 Employees

About the Company

At The Sydney Call Centre Inc. (SCC), we redefine excellence in the realms of Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). As one of Canada's leading tech-enabled firms, we bring unparalleled expertise in B2B & B2C call center outsourcing. With a proven track record, we specialize in B2B lead generation, cultivating qualified prospects, and driving new business opportunities. Inbound & Outbound Call Center Services: Supercharge your sales resources without the need for additional staff. SCC offers scalable teams of talented sales professionals dedicated to telesales. Our Inside Sales Projects are meticulously crafted to produce best-in-class results, ensuring your company's full market potential is realized. Our Specializations: * Inbound Customer Care: Delivering exceptional customer service that exceeds expectations. * Outbound Sales: Elevate your sales strategy with our outbound expertise. * Lead Generation: Unleashing opportunities through strategic prospect development. * Customer Win-Back: Reignite relationships and win back valuable customers. * Market Research: Gain insights that fuel informed business decisions. * Automation & Bots: Embrace cutting-edge technology for enhanced efficiency. Why Choose SCC? * Experience: Benefit from the wealth of experience that sets SCC apart. * Scalability: Scale your operations effortlessly with our flexible solutions. * Results-Driven: Achieve tangible, measurable results through our tailored services. * Tech-Enabled: Harness the power of technology to stay ahead in the competitive landscape. Ready to supercharge your growth engine? Contact us today for more information or to receive a personalized quote for our inbound and outbound services. The Sydney Call Centre Inc. - Where Excellence Meets Innovation. #BusinessGrowth #CallCenter #BPO #ICT #SalesExcellence #canadaBPO

Listed Jobs

Company Name: The Sydney Call Centre
Job Title: Entry-Level Technical Support Agent (Full-Time)
Job Description: **Job Title:** Entry-Level Technical Support Agent (Full-Time) **Role Summary:** Provide technical assistance and customer service to residential and business customers via inbound and outbound phone interactions. Troubleshoot account issues, resolve support tickets, and upsell products and services while ensuring a first‑call resolution and a high-quality customer experience. **Expectations:** - Handle high-volume customer interactions across the country. - Apply learning from on‑the‑job training to provide effective solutions and maintain accurate records. - Demonstrate reliability, punctuality, and a positive, enthusiastic approach in a fast‑paced environment. **Key Responsibilities:** - Respond to inbound and outbound calls professionally and courteously. - Resolve customer issues on the first call, using problem‑solving skills and the knowledge base. - Research systems and coordinate with other departments when additional support is needed. - Accurately document claims and interactions in the relevant systems. - Follow scripts, policies, and procedures for consistent service delivery. - Escalate unresolved issues to appropriate staff or management. - Participate in ongoing training, meetings, and review of new program information. - Adhere to attendance and scheduling requirements. **Required Skills:** - Excellent written and oral communication. - Quick typing speed (≥20 WPM) and accurate data entry. - Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). - Fundamental understanding of Windows operating systems. - Strong problem‑solving, conflict resolution, and negotiation abilities. - Customer‑service orientation: empathy, patience, and responsiveness. - Ability to multitask, stay focused, and self‑manage. - Team‑player mindset with strong interpersonal skills. **Required Education & Certifications:** - High school diploma or equivalent. - No formal technical certifications required.