Absorb Software

www.absorbLMS.com

7 Jobs

641 Employees

About the Company

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation.

Listed Jobs

Company Name: Absorb Software
Job Title: Manager, Small & Mid-Market Sales
Job Description: Manager, Small & Mid-Market Sales **Role Summary** Lead and scale a high-performing sales team in the small- and mid-market LMS sector, driving revenue growth through strategic pipeline management, team coaching, and consultative sales processes. **Expectations** - Meet/exceed team revenue and conversion targets. - Build scalable sales processes to manage high-volume lead demand. - Foster a collaborative, results-driven team culture. **Key Responsibilities** - Manage full sales cycle, including pipeline development, forecasting, and complex deal negotiations. - Hire, train, motivate, and coach quota-carrying sales teams. - Collaborate with Marketing, Customer Success, and Product teams to align strategies. - Analyze sales data to identify trends and optimize team performance. - Conduct training on sales techniques, inbound sales, and industry-specific topics. - Ensure consultative sales execution and customer experience standards. **Required Skills** - 3–5 years of sales management experience with proven success in SaaS or tech sales. - Strong leadership and coaching abilities to mentor high-achieving teams. - Expertise in lead generation, pipeline management, and forecasting. - Analytical proficiency to interpret sales data and drive decisions. - Familiarity with SaaS sales models and learning management systems (preferred). - Cross-functional collaboration and communication skills. **Required Education & Certifications** - Bachelor’s degree (B.S./B.A.) in business, technology, or related field. - Proficiency in CRM tools (Salesforce preferred) and sales enablement platforms (e.g., Salesloft, Gong).

Company Name: Absorb Software
Job Title: Client Success Manager
Job Description: **Job Title:** Client Success Manager **Role Summary:** Owns and drives the post‑onboarding lifecycle for a portfolio of B2B SaaS clients, ensuring they fully adopt, expand, and renew the LMS platform. Builds trusted, high‑value relationships to deliver measurable ROI, mitigate churn, and identify upsell opportunities. Acts as a liaison between clients and internal teams, providing training, support, and strategic guidance. **Expectations:** - Establish and maintain strong client relationships, championing client success across all touchpoints. - Deliver outcomes that demonstrate ROI to stakeholders, influencing renewal and expansion decisions. - Proactively identify and address account health risks, ensuring high retention and customer satisfaction. **Key Responsibilities:** 1. Develop trusted relationships with a set of B2B SaaS clients, promoting retention and loyalty. 2. Manage the client journey: post‑onboarding, adoption, expansion, advocacy, and renewal. 3. Translate client needs into actionable product use cases and success plans. 4. Provide product training and enablement to maximize LMS utilization. 5. Monitor account health, identify escalation risks, and mitigate churn. 6. Spot upsell and expansion opportunities and collaborate with Account Management to capture them. 7. Act as project manager and liaison between clients and cross‑functional teams. 8. Maintain accurate client information and activity in CRM and other tools. **Required Skills:** - 3+ years in customer success, client success, or related role. - Minimum 1 year B2B SaaS experience, preferably in e‑learning or LMS. - Excellent written and verbal communication, capable of simplifying complex concepts. - Strong commercial acumen and ability to discuss ROI and business outcomes. - Proven time‑management and prioritization skills. - Basic understanding of web components and SaaS delivery. - Comfortable using industry‑standard tools (e.g., Churn Zero, JIRA, Salesforce, Zendesk). **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Computer Science, or related field (preferred). - No specific licensing required. ---

Company Name: Absorb Software
Job Title: SVP, Account Management
Job Description: **Job Title:** SVP, Account Management **Role Summary:** Lead and grow the global Account Management organization, driving customer retention, expansion, and revenue across SMB and Enterprise segments. Build scalable processes, mentor senior leaders, and partner with cross‑functional teams to elevate the customer experience and accelerate company growth. **Expectations:** - Deliver measurable retention and expansion growth, achieving gross retention targets and revenue expansion goals. - Establish and maintain strategic account plans aligned with client objectives and company strategy. - Drive a high‑performance culture within the Account Management team, setting clear KPIs and fostering accountability. - Serve as senior escalation point for complex client issues and ensure effective resolution. **Key Responsibilities:** - Oversee end‑to‑end Account Management function, managing VPs, Directors, and their teams. - Develop and execute strategic account plans with internal leaders to align client goals and drive cross‑sell/upsell opportunities. - Design and implement initiatives to improve gross retention and strengthen long‑term relationships. - Conduct regular account health reviews, identify growth potential, and mitigate risks in collaboration with Client Success. - Recruit, mentor, and develop a world‑class account team, coaching leaders and individuals across performance levels. - Monitor, analyze, and report on operational metrics and key performance indicators to inform strategic decisions. - Lead contract negotiation and management, ensuring favorable terms and compliance. - Champion a customer‑first mindset, overseeing escalations and collaborating across functions to resolve complex issues. **Required Skills:** - 5+ years of account management experience, with 3+ years in a senior leadership (Director or above) role. - Expertise in SaaS operating and account management models. - Proven track record of growing a book of business, including large and small accounts. - Strong talent acquisition and development capabilities; ability to coach high and low performers. - Excellent communication, influencing, and interpersonal skills for collaboration across all levels. **Required Education & Certifications:** - Bachelor’s degree (or equivalent) from a university. ---

Company Name: Absorb Software
Job Title: Senior Account Manager
Job Description: Job Title: Senior Account Manager Role Summary: Lead client retention and growth through strategic account management, sales growth initiatives, and relationship development. Drive retention metrics and upsell opportunities while mentoring team members. Expectations: Increase Net Dollar Retention via upsells/cross-sells, negotiate client renewals, identify expansion opportunities, manage sales pipeline data, and maintain comprehensive product knowledge. Collaborate on process improvements and build cross-functional relationships. Key Responsibilities: - Retain and expand client accounts through strategic upselling/cross-selling - Negotiate contract renewals to maximize Annual Recurring Revenue (ARR) - Develop and execute "land and expand" strategies for assigned accounts - Create client proposals and sales documentation - Build and maintain high-level client relationships - Monitor and report monthly/quarterly sales pipeline metrics - Demonstrate expertise in SaaS subscription models - Participate in sales process optimization projects - Strengthen internal stakeholder collaboration - Stay current on product innovations and training Required Skills: - Proven sales negotiation and deal-closing experience - Strong client relationship-building and retention skills - Excellent time management and organizational capabilities - Advanced verbal/written communication proficiency - Sales-driven personality with collaborative teamwork approach - Experience in fast-paced, dynamic environments - Familiarity with SaaS/technology sales methodologies (preferred) - Global client engagement experience (preferred) - MS Office (Excel/PowerPoint) proficiency (preferred) - Proficiency with CRMs (Salesforce, Gong, Gainsight) (preferred) - Multilingual fluency (preferred) Required Education & Certifications: - Post-secondary degree in business or related field

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