Auxilion

About the Company

Digital Thinking, Built Different.

Auxilion is an award-winning provider of consulting and I.T. services and solutions for public and private organisations in the UK and Ireland. Our range of services includes strategic consulting and transformation, governance and compliance, project, programme and portfolio management, cloud technology, Microsoft solutions and Modern Workplace. We also provide resourcing and managed services and support.

We drive digital innovation in a collaborative, inclusive working environment. Innovation is one of our core values and we constantly work to provide creative and sustainable solutions for our clients.

Partnership
Partnership is in our DNA. With over twenty-five years of experience in driving digital transformation, change management, and technology and project management programmes for our clients, we support our partners in achieving their most ambitious objectives. Rather than providing “one size fits all” solutions, we work hard to truly understand the challenges and ambitions of our partners and to adapt our solutions to their needs. This commitment to genuine partnership has helped to ensure that all our founding partners remain with us today.

People
We know that our people are our main strength. We work together to create and maintain an inclusive, collaborative working environment where everyone’s voice is heard. We provide the opportunities and support to enable our people to reach their full potential.

Project Management
Backed by one of the largest project management teams in the country, we ensure the successful delivery of your IT projects, programmes and strategies. As an award-winning Microsoft Gold partner, we deploy Microsoft technologies that improve agility and deliver growth for our clients.

Through our operations centres in Dublin and Sheffield, we deliver technology support to our clients 24/7, 365 days a year. No matter where your people are, Auxilion is ready to support them.

Listed Jobs

Company Name

Auxilion

Job Title

Infrastructure Engineer

Job Description

**Job title:** Infrastructure Engineer (SOC Level 2) **Role Summary:** Provide remote monitoring, troubleshooting, and Level‑2 support for a portfolio of Azure, VMware, Active Directory, O365, and associated infrastructure services. Maintain high‑availability environments, manage security components, and ensure compliance with licensing and SLA requirements. **Expectations:** - Deliver technically accurate, timely support for complex infrastructure issues. - Act as the knowledge authority for Level‑2 team, escalating appropriately. - Meet predefined SLA targets for ticket response, updates, and resolution. - Produce clear technical documentation and guides. **Key Responsibilities:** - Monitor and support Azure VMs, VMware hosts, and related workloads. - Troubleshoot and administer Active Directory (user accounts, group policies). - Manage O365 services, including MFA, conditional access, email, public folders, and SharePoint. - Oversee certificate lifecycle: issuance, renewal, revocation. - Ensure software license compliance and manage license allocations. - Maintain web servers, NetScaler load balancers, and NetScaler Gateways for optimal availability. - Provide Citrix XenApp/XenDesktop support; use Citrix Director for performance monitoring. - Administer Fortinet firewalls and implement Deep Security server protection. - Manage Mailmeter and other email security/archiving platforms. - Administer and troubleshoot Commvault backup and recovery solutions. - Execute change requests and configuration updates to sustain service availability. - Document procedures and create work instructions. - Escalate incidents promptly to higher support levels when necessary. **Required Skills:** - Strong troubleshooting and problem‑solving expertise. - Exceptional communication and customer‑service skills. - Ability to work collaboratively in a team environment. - Proficiency in remote monitoring tools and ticketing systems. **Required Education & Certifications:** - Proven experience as a Second‑Line Engineer or similar role. - In‑depth knowledge of O365, Exchange, Azure, and Active Directory. - Azure Fundamentals or Azure Administration certification (preferred). - Experience with Certificate and License Management. - Experience administering Fortinet firewalls, Citrix XenApp/XenDesktop, and Deep Security. - Relevant Microsoft, Citrix, or Fortinet certifications are advantageous.

Sheffield, United kingdom

Hybrid

22-01-2026