Co-op

www.coop.co.uk

2 Jobs

19,958 Employees

About the Company

Listed Jobs

Company Name: Co-op
Job Title: Funeral Service Crew - 6 Month Fixed Term Contract
Job Description: **Job Title** Funeral Service Crew **Role Summary** Provide professional support for funeral services as part of a fixed‑term crew. Full training will be supplied; no prior funeral industry experience required. - 6‑month contract, full‑time (37.5 h week, 5 days) with occasional evenings and weekends. - Participate in on‑call rota for bereavement services. **Expectations** - Reliable attendance, punctuality, adherence to schedule. - Maintain strict confidentiality and sensitive customer service. - Follow health and safety procedures, use handling aids appropriately. **Key Responsibilities** - Collect deceased individuals from various locations, ensuring respectful transport. - Bear and drive funeral vehicles during services. - Prepare and embellish coffins, including engraving name plates. - Prepare the deceased for viewings and the funeral ceremony. - Keep funeral-related equipment and vehicle areas clean and ready. - Operate client‑management software to update records accurately and promptly. - Safely lift, carry, and move coffins using safe techniques and equipment. **Required Skills** - Full UK manual driving licence. - Ability to perform manual lifting and other physical duties. - Basic IT proficiency: use of computers, tablets, smartphones, printers, scanners; quick learning of new applications. - Calm, compassionate behaviour in emotionally charged situations. - Strong attention to detail, accuracy, and compliance with regulatory processes. **Required Education & Certifications** - Fully licensed UK manual driver. - No specific academic qualifications required; prior experience not essential. - Willingness to undergo DBS and relevant background checks.

Bristol, United kingdom

On site

29-10-2025

Company Name: Co-op
Job Title: Funeral Plan Arranger - Falkirk, Kilsyth and Livingston
Job Description: Job Title: Funeral Plan Arranger Role Summary: First point of contact for clients seeking funeral plans, delivering expert guidance, managing client relationships, and ensuring compliance with regulations in a mobile capacity across Falkirk, Kilsyth, and Livingston. Expactations: - Manage personal diary, schedule face‑to‑face visits, and respond to enquiries. - Maintain accurate client records in line with policy and FCA regulations. - Collaborate with branch teams to support facility‑level service delivery. - Build and nurture community relationships to drive client acquisition and satisfaction. Key Responsibilities: - Provide clients with guidance on funeral plan options and help them plan services. - Conduct consultations via phone and in‑person, following up on all enquiries. - Keep secure, accurate documentation and ensure timely processing of client files. - Offer support to branch staff on funeral plan queries and administrative tasks. - Travel to client meetings and community events, maintaining a professional presence. Required Skills: - Excellent verbal and written communication, with empathy and listening abilities. - Strong organisational skills; capable of managing an independent diary and travel schedule. - Detail‑oriented and compliant with regulatory processes and confidentiality standards. - Customer‑service mindset; experience in sales or client‑facing roles is advantageous. - Basic administrative proficiency (record keeping, MS Office). Required Education & Certifications: - Full UK driving licence and access to a vehicle. - FCA compliance training and certification for advising on pre‑need funeral plans. - No mandatory degree; relevant experience in sales, financial services, or customer service preferred.

Falkirk, United kingdom

On site

04-11-2025