Arcwide

About the Company

Arcwide is the largest global IFS-dedicated Systems Integrator and an official IFS Platinum Partner in both Channel and Services. With over 550+ professionals across 16 countries, Arcwide delivers end-to-end premium services--including software licensing, business transformation, IFS Cloud implementation, and application management services. Our exclusive focus on the IFS solution portfolio enables us to provide unmatched IFS experience and deep industry expertise helping organisations accelerate digital transformation, optimise operations, and realise long-term value through IFS solutions.

Listed Jobs

Company Name

Arcwide

Job Title

Customer Manager TMA

Job Description

**Job Title** Customer Manager TMA **Role Summary** Lead and manage the Total Maintenance Agreement (TMA) program across France and Morocco, ensuring client satisfaction, contract compliance, and continuous improvement of service delivery. Coordinate cross‑functional teams, validate SLA performance, and drive business growth through up‑selling opportunities. **Expectations** * Own end‑to‑end TMA relationship with customers in France and Morocco. * Deliver on SLA commitments, budget targets, and quality standards. * Communicate proactively with stakeholders and provide clear visibility of performance. **Key Responsibilities** * Manage client relationships and ensure high satisfaction levels. * Conduct service‑review meetings, track contract KPIs, and audit SLA adherence. * Supervise TMA teams in France and Morocco and align with India resources for global service alignment. * Plan and execute continuous improvement initiatives and new service proposals. * Participate in sales processes: B2B tenders, requirement analysis, proposal development, and contract negotiation. * Contribute to the deployment of company TMA strategy and share best practices organization‑wide. * Oversee onboarding of new hires in a multicultural context. * Control billing, financial reporting, and budget compliance for TMA contracts. **Required Skills** * Proven experience (≥5 years) as a Customer Manager, TMA/Service Delivery Manager, or Support Project Manager. * Strong knowledge of ERP environments, preferably IFS Cloud. * Expertise in contract management, SLA monitoring, ticketing and project tools (e.g., JIRA, ServiceNow). * Excellent verbal and written communication in both French and English; English fluency is mandatory. * Service‑orientation, client‑centric mindset, high organizational and analytical abilities. * Ability to work autonomously and lead cross‑functional teams. **Required Education & Certifications** * Bachelor’s (Bac‑+3) to Master’s (Bac‑+5) degree in engineering, business, computer science, information systems, or related field. * Professional certifications in project management, ERP, or service delivery are a plus.

Courbevoie, France

Hybrid

Mid level

12-11-2025

Company Name

Arcwide

Job Title

Développeur ERP

Job Description

**Job Title** ERP Developer **Role Summary** Develop and customize IFS Cloud modules (e.g., Aurena, FSM, MWO) for implementation and evolving maintenance projects. Design and maintain interfaces, reports, print layouts, and custom processes using IFS technical stack and partner solutions (Armony Solution / oOtary). Participate in data migration phases, tool and script creation, and handle technical analysis and defect resolution throughout unit testing, UAT, and TMA. Contribute to team building and knowledge sharing within the Moroccan office. **Expectations** - Rapidly understand and navigate the IFS ERP technical landscape, including architecture and customization mechanisms. - Demonstrate foundational knowledge in PL/SQL, Java, and/or HTML/JavaScript. - Proactively engage with partner technologies (Armony Solution / oOtary) by learning and acting as an internal technical liaison. - Share best practices, document knowledge, and provide internal training to strengthen the local team. **Key Responsibilities** 1. Develop, customize, and extend IFS Cloud modules for new and ongoing projects. 2. Design, implement, and maintain interfaces, reports, editions, and custom processes using IFS tools and partner accelerators. 3. Plan and execute data migration activities, including creation of dedicated tools and scripts. 4. Perform technical analysis, diagnose, and resolve issues during unit tests, User Acceptance Testing (UAT), and Third‑Party Maintenance (TMA). 5. Collaborate with functional and technical teams to define requirements and validate solutions. 6. Mentor and educate teammates on IFS technical concepts, best practices, and partner solutions. **Required Skills** - Solid grasp of IFS ERP architecture, customization, and component lifecycle. - Practical experience with PL/SQL, Java, and or HTML/JavaScript. - Strong analytical, problem‑solving, and debugging abilities. - Excellent communication and teamwork skills. - Eager to learn new technologies and adopt partner solutions. - Willingness to mentor and share knowledge within the team. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field. - IFS ERP certifications (e.g., IFS Cloud, IFS Applications) are highly desirable but not mandatory. - Certifications in PL/SQL, Java, or web development are beneficial.

Tangier, Morocco

Hybrid

17-11-2025