- Company Name
- AP-HP DIRECTION DE LA RECHERCHE CLINIQUE ET DE L'INNOVATION (DRCI)
- Job Title
- Chargé(e) d parcours administratif du patient F/H
- Job Description
-
**Job Title**
Patient Administrative Journey Officer (Male/Female)
**Role Summary**
Lead the design, implementation, and continuous improvement of streamlined administrative pathways for patients entering the hospital. Drive cross‑functional coordination, change management, and system deployment to simplify patient intake, documentation, and information flow across clinical and administrative units.
**Expectations**
- Deliver results in a fast‑moving, multidisciplinary environment.
- Act as a change agent, championing new processes and technologies.
- Ensure accurate, timely data capture and reporting to monitor adoption and identify bottlenecks.
- Maintain high standards of professionalism, confidentiality, and patient‑centric focus.
**Key Responsibilities**
1. Conduct audits of existing administrative processes for outpatient and inpatient services.
2. Build and validate a roadmap for simplified patient journeys, prioritizing high‑voltage services and technical constraints.
3. Coordinate the integration of patient data tools (Aghate, Orbis, upcoming Silbo) with the Digital Services Directorate.
4. Plan and execute deployment activities, including scanner configuration and shared dossier setups between care teams and admissions.
5. Lead change‑management activities: operational support, stakeholder engagement, and training sessions for clinical and support staff on new workflows and reporting standards.
6. Animate and moderate cross‑functional workshops and training sessions.
7. Analyze database metrics to assess tool uptake, identify issues, and recommend corrective actions.
8. Negotiate and collaborate with diverse teams to secure necessary resources and align on process improvements.
**Required Skills**
- Rigorous, organized, and autonomous project management.
- Proven change‑management experience, especially in healthcare or large‑scale IT deployments.
- Expertise in managing software rollout and configuration.
- Strong negotiation, facilitation, and team‑leadership abilities across multiple disciplines.
- Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) for documentation and reporting.
- Excellent interpersonal, communication, and pedagogical skills.
- Proactive, analytical mindset with the ability to maintain perspective under pressure.
- A passion for direct patient interaction and field dynamics.
**Required Education & Certifications**
- Bachelor’s degree plus 5 years of higher education (Bac+5) in business administration, organizational management, engineering, or a related field (e.g., Master, engineering school, business school).
- Prior hospital experience or consulting background (internship or first‑line role) is a strong advantage.
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