Adroit People Limited (UK)

About the Company

Adroit People Ltd is a top-notch technology firm focused to deliver Staffing Services, IT Consulting, Implementation and Support Services in UK, Europe, USA, Asia-Pacific and Middle East.

Adroit People Ltd creates and implements value-added solutions to its clients. It has got an excellent range of competencies in the implementation, maintenance and support of various technologies including ERP, Oracle and Web Technologies.

As an end-to-end solutions/services provider, we strive to give the best solutions to our customers, which help them to compete with the existing market and ever

changing business and technical issues. With our methodology and processes, we ensure that customer requirements are met, on time and up to the expectations, maintaining our relationship with the customers. As an end-to-end solutions/services provider, we strive to give the best solutions to our customers, which help them to compete with the existing market and ever changing business and technical issues. With our methodology and processes, we ensure that customer requirements are met, on time and up to the expectations, maintaining our relationship with the customers.

We believe in our people and we pride to say that they are our strength. Our consultants have on an average over ten years of industry and consulting experience that enables them to build the solutions that make our customers more competitive and make their businesses more profitable.

Listed Jobs

Company Name

Adroit People Limited (UK)

Job Title

Technical Business Analyst

Job Description

Job Title: Technical Business Analyst Role Summary: Translate business requirements into technical solutions, bridging domain knowledge with DevOps delivery to enable scalable and efficient product development. Expactations: • Deliver high‑quality business analyses and technical specifications that satisfy stakeholder needs and align with project goals. • Drive continuous improvement in development pipelines and operational processes. • Maintain stakeholder engagement and clear communication throughout the release cycle. Key Responsibilities - Gather, document, and analyze stakeholder business requirements. - Translate requirements into technical specifications for development and DevOps teams. - Collaborate with cross‑functional teams to design and implement scalable solutions. - Support creation and maintenance of CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps). - Manage and optimize artifact repositories (Nexus, JFrog Artifactory). - Facilitate Agile ceremonies: sprint planning, backlog grooming, retrospectives. - Monitor KPIs and provide data‑driven recommendations for process improvement. - Ensure traceability of requirements through testing and deployment. - Participate in change management and risk mitigation planning. Required Skills - Business analysis frameworks and Agile methodologies. - DevOps tools: GitHub, Jenkins, Nexus, Docker, Kubernetes. - IaC tools: Terraform, Ansible. - SQL, Excel, and data visualization (Power BI, Tableau). - REST APIs, Postman, basic scripting (Python, Shell). - Strong communication and stakeholder management. Required Education & Certifications - Bachelor’s degree in Business, Information Systems, Computer Science, or related field. - Certified ScrumMaster (CSM) or equivalent Agile certification is a plus. - Certifications in DevOps or cloud technologies (e.g., AWS, Azure) preferred.

London, United kingdom

Hybrid

29-10-2025

Company Name

Adroit People Limited (UK)

Job Title

ServiceNow Architect

Job Description

Job Title: ServiceNow Architect Role Summary: Design, own, and steer end‑to‑end ServiceNow architecture for S2P and SOM modules, ensuring alignment with enterprise IT strategy and best practices. Expectations: Lead technology design, mentor teams, collaborate with stakeholders, and deliver scalable, secure, and high‑performance ServiceNow solutions. Key Responsibilities: - Define and enforce architectural standards for S2P (SLP, SPO, APO) and SOM (Product Catalog, CPQ, Order Management). - Lead technical design sessions, Agile ceremonies, sprint planning, and solution reviews. - Guide development of workflows, integrations, and custom apps using REST/SOAP APIs, Integration Hub, MID Servers. - Architect integrations with ERP, CRM, and third‑party systems (SAP, Ariba, Salesforce). - Ensure adherence to ServiceNow best practices—security, performance, maintainability. - Mentor developers and build capability within the ServiceNow practice. Required Skills: - 8+ years on ServiceNow platform; 2+ years architecting S2P and SOM solutions. - Proficiency in JavaScript, Flow Designer, Script Includes, Business Rules, UI Actions. - Expertise in Integration Hub, MID Servers, and external system integration. - Deep knowledge of ITSM, CSM, Procurement, Finance processes. - Strong communication, stakeholder management, problem‑solving. Required Education & Certifications: - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - ServiceNow Certified Technical Architect (CTA) or equivalent experience.

London, United kingdom

Hybrid

Senior

31-10-2025

Company Name

Adroit People Limited (UK)

Job Title

Amazon Connect Architect

Job Description

**Job title:** Amazon Connect Architect **Role Summary:** Lead the end‑to‑end design, migration, and delivery of enterprise‑grade Amazon Connect contact‑centre solutions, ensuring high availability, resilience, security, and regulatory compliance across omnichannel voice, chat, and task interactions. **Expactations:** • Deliver fully migrated, audit‑ready Amazon Connect environments within agreed timelines. • Achieve 99.99 % uptime and measurable improvements in CSAT/NPS and AHT. • Produce compliance documentation for GDPR, PCI‑DSS, ISO 27001, and sector‑specific regulations. **Key Responsibilities:** • Define target architecture (voice, chat, tasks) with high availability, DR, and multi‑region resilience. • Lead migrations from legacy platforms (Avaya, Cisco, Genesys). • Design IVR/contact flows, Lex bots, Contact Lens analytics, and agent‑assist features. • Integrate with CRM/ITSM, WFM/QM, and IDM platforms using API‑driven, event‑streaming architectures. • Implement IAM, KMS, VPC, PrivateLink, and data‑retention policies per GDPR, PCI‑DSS, ISO 27001. • Build CI/CD pipelines (CloudFormation/Terraform/CDK) and automated testing for secure, repeatable deployments. • Create real‑time dashboards, define KPIs/SLAs, and own capacity planning and incident management. • Conduct CxO‑level workshops, prepare investment cases, and maintain PMO governance. **Required Skills:** • 15+ years architecture/engineering experience, 10+ years contact‑centre tech, 5+ years Amazon Connect. • Deep expertise in AWS Well‑Architected Framework, IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. • Proficiency with IaC (CloudFormation, Terraform, CDK) and serverless Node.js/Python. • Strong knowledge of security & compliance frameworks (GDPR, PCI‑DSS, ISO 27001, NHS DSP Toolkit). • Experience with CRM integration (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM, SIP routing, and Ofcom regulations. • Proven track record of end‑to‑end migration and multi‑region deployments. **Required Education & Certifications:** • Bachelor’s degree in Computer Science, Engineering or related field (or equivalent experience). • AWS Certified Solutions Architect – Professional. • Amazon Connect Specialist certification. • Valid knowledge of GDPR, PCI‑DSS, ISO 27001 compliance.

Glasgow, United kingdom

On site

31-10-2025

Company Name

Adroit People Limited (UK)

Job Title

Mobile security engineer

Job Description

**Job Title:** Mobile Security Engineer **Role Summary:** Provide mobile platform security expertise on a 6‑month contract to conduct threat modelling, penetration testing and security posture reviews for mobile applications, and develop associated tools, scripts, policies and procedures. **Expectations:** - Perform regular security assessments of Android and iOS applications. - Apply threat modelling and mitigation techniques to identify and remediate vulnerabilities. - Develop and maintain automated testing scripts and security tools. - Communicate findings and recommendations to development and security teams. **Key Responsibilities:** - Conduct penetration tests and security reviews of mobile applications. - Design, implement and update mobile security testing tools and scripts. - Document security policies, procedures and remediation guidance. - Stay updated on emerging mobile security technologies and threats. - Collaborate with mobile developers, DevSecOps engineers and QA teams to integrate security into the SDLC. **Required Skills:** - Hands‑on experience with mobile platform security, threat modelling and vulnerability mitigation. - Deep knowledge of mobile app security standards for Android and iOS. - Proficiency with mobile security tools (e.g., Mobile Security Framework, OWASP Mobile). - Understanding of authentication, authorization, encryption, and cryptographic patterns. - Ability to develop and maintain security automation scripts and frameworks. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Cybersecurity, or related field. - Relevant certifications such as Mobile Security, CISSP, CISA, or equivalent preferred.

Manchester, United kingdom

Hybrid

04-11-2025