- Company Name
- FFF - Fédération Française de Football
- Job Title
- Ingénieur poste de travail H/F
- Job Description
-
Job title: Workstation Engineer (H/F)
Role Summary:
Ensure a fully functional workstation and IT service environment, delivering support and project delivery across the organization. Manage hardware, software, identity, security, and collaborative tools to enable efficient user productivity.
Expectations:
- Operational IT infrastructure management and continuous improvement.
- Perform maintenance, license, and cyber‑security stewardship.
- Provide mid/high‑level technical support and collaborate with cross‑functional teams.
- Lead deployment and transition of software/services, writing specifications and user documentation.
Key Responsibilities:
- Operate and maintain the entire workstation fleet (desktops, laptops, smartphones), servers, and networked devices.
- Handle incident management, install and patch updates, and monitor system health.
- Conduct regular scans and collect user requirements for optimizations.
- Manage hardware lifecycle, inventory, and budget forecasting.
- Administer software licenses, maintain software environments (Microsoft 365 suite, virtual machines, security tools).
- Ensure operational continuity of IT services (AD/Entra ID, Hyper‑V, Intune, Microsoft Defender, Hyper‑V, etc.).
- Provide Level 2/3 helpdesk support, issue resolution, and user coaching.
- Communicate maintenance activities, incidents, and service impacts.
- Collaborate with business units (Marketing, HR, Finance, Finance…) to adopt new tools.
- Draft and maintain technical specifications, user manuals, and SOPs.
- Facilitate migration, deployment, and configuration of new services and applications.
Required Skills:
- Operating systems: Windows (primary), Linux, macOS, iOS.
- Identity & directory services: Active Directory / Entra ID.
- Virtualization: Hyper‑V, VMware (preferred).
- Device & family management: Microsoft Intune, Azure AD.
- Security: Microsoft Defender, endpoint protection.
- Scripting: PowerShell, basic Bash.
- ITIL process understanding, change, incident, problem, and service management.
- Cloud platforms: Microsoft Azure (basic).
- Technical English proficiency for documentation and communication.
Required Education & Certifications:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field (Bac + 3 to Bac + 5).
- 2–5 years of experience in a workstation/service desk / infrastructure engineering role.
- Professional certifications are an advantage (e.g., Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).