- Company Name
- HONEYWELL
- Job Title
- Lead Field service technician HVAC-Bruxelles francophone
- Job Description
-
**Job title**
Lead Field Service Technician – HVAC (French‑speaking)
**Role Summary**
Provide advanced on‑site technical support, maintenance, testing, programming and commissioning of Honeywell HVAC and building‑control systems (EBI, FORGE, Cyber‑Security, Energy Manager, etc.). Lead projects for system upgrades, integrations and modernisation of GTC Honeywell (EBI). Serve as a technical authority, ensuring SLA‑driven service delivery, client satisfaction and project completion within scope, time and budget.
**Expectations**
- Deliver high‑performance, SLA‑compliant service to key clients.
- Act as a technical leader on assigned projects, managing timelines, budgets and client relations.
- Maintain current knowledge of Honeywell product portfolio, systems, and industry standards.
- Communicate solutions clearly to clients and internal teams under pressure.
- Drive continuous improvement through documentation, training and process optimisation.
**Key Responsibilities**
1. Diagnose, troubleshoot, repair and optimise HVAC and building‑automation equipment on site.
2. Perform installation, configuration, programming, and commissioning of IT‑based building‑management applications (BACnet, MODBUS, M‑Bus, LON, etc.).
3. Execute system integration projects, including extensions and modernisation of Honeywell GTC (EBI).
4. Prepare, distribute and author technical memoranda, procedures and documentation for operators and technicians.
5. Lead and coordinate field teams, contractors and other service technicians with minimal supervision.
6. Manage customer service requests, incident resolution and provide timely solutions.
7. Maintain strong relationships with internal stakeholders and external clients, ensuring satisfaction and repeat business.
8. Adhere to safety, quality and regulatory standards; conduct risk assessments and implement mitigation measures.
9. Keep trained on new products, technologies, and industry best practices; share knowledge with peers.
**Required Skills**
- Deep understanding of HVAC, building‑automation and system‑integration concepts.
- Proficiency in industrial IT environments: networking, architecture, cybersecurity, and protocol interoperability.
- Ability to work independently and lead a technical team.
- Strong written and verbal communication; documentation and reporting skills.
- Project management: schedule planning, budget control, and client liaison.
- Problem‑solving, critical thinking, and decision‑making under pressure.
- Fluency in French (native or high proficiency) and good working knowledge of English.
- Valid driver’s licence and willingness to travel to client sites.
**Required Education & Certifications**
- Bachelor’s degree in Industrial Engineering, Electrical Engineering, Mechanical Engineering, or a related technical field (or equivalent experience).
- Minimum 3 years of experience in HVAC installation, maintenance or construction environments.
- Certifications in HVAC, networking (e.g., CCNA, CCNP), or building‑automation (e.g., BICSI, ASHRAE) are advantageous.
- Ongoing professional development in building‑technology, safety, and cybersecurity is expected.