Curate Partners

Company Name: Curate Partners
Job Title: Senior Director Program Management (Client Data Platforms)
Job Description: **Job Title** Senior Director Program Management (Client Data Platforms) **Role Summary** Lead end‑to‑end 0→1 transition of a client data platform from pilot to production for four paying clients within 9–12 months. Own integrated execution across platform, data, security, governance, and operations, ensuring audit‑ready artifacts and disciplined cadence in a regulated, multi‑vendor environment. **Expectations** - Deliver a production‑ready platform for four clients in the first year. - Provide traceable, audit‑ready governance and decision documentation. - Maintain execution velocity while keeping parent stakeholders informed. - Deliver a repeatable operating foundation for future scaling. **Key Responsibilities** - Own integrated execution plan, coordinate multi‑vendor delivery, and manage dependencies and critical‑path milestones. - Define & enforce Day One success criteria, backlog boundaries, and consolidated backlog ownership. - Design and operate a decision‑rights model with documentation, escalation, and audit traceability. - Manage structured parent communications, ensuring “no surprises” and local execution authority. - Establish audit‑ready RACI across infrastructure, application, data, security, and operations. - Identify and surface third‑party components early; consolidate vendor inventories with contracts and SLAs. - Drive critical‑path workstreams (AuthN/AuthZ/entitlements) to closure. - Set up a minimum viable Day One operating model (support, escalation, vendor coordination, onboarding). - Own audit‑defensible artifacts: decision log, governance narrative, service catalog, RACI, operating playbooks, readiness assessments. - Ensure four clients live in production, governance evidence ready for audit, and Day One support model operating per SLAs. **Required Skills** - Proven experience leading 0→1 platform launches in regulated contexts. - Strong multi‑vendor delivery leadership and coordination skills. - Ability to provide structure under ambiguity without hindering delivery. - Executive‑level communication, escalation judgment, and stakeholder alignment. - Fluency across platform, data, security, and operating models (non‑architect role). - Track record of producing audit‑quality execution artifacts and documentation. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, Business, or related field (or equivalent experience). - Professional certifications such as PMP, Prince2, or data‑platform‑related credentials preferred.

United states

Remote

Senior

24-12-2025

Company Name: Curate Partners
Job Title: Program Manager/Director (seeking heavy data platform experience)
Job Description: **Job title** Program Manager/Director – Client Data Platform (0→1 Production Readiness) **Role Summary** Lead the end‑to‑end transition of a pilot client data platform into a production‑ready, client‑facing system for four paying customers within 9–12 months. Own and execute a comprehensive plan across platform, data, security, identity, governance, and operations while coordinating multi‑vendor delivery and maintaining audit‑defensible artifacts and traceability. **Expectations** * Deliver four client productions meeting approved Day One success criteria. * Establish an audit‑ready governance framework and decision‑rights model. * Provide clear parent communication and enforce a “no surprises” mandate. * Build and operationalize a minimum viable Day One support model with agreed SLAs. * Create repeatable operating foundations for future scaling. **Key Responsibilities** 1. **Program Orchestration (0→1)** – Own integrated execution plan; coordinate platform, data, security, identity/access, governance, and operations; manage dependencies and critical‑path milestones. 2. **Day One Scope & Readiness** – Define & protect success criteria; enforce backlog boundaries; maintain consolidated execution backlog. 3. **Decision & Accountability Architecture** – Design and operate decision‑rights model; document decisions; ensure audit‑traceability. 4. **Parent Communication** – Run structured early‑alignment and escalation communications; maintain execution authority locally. 5. **Vendor Demarcation & Service Model** – Establish audit‑ready RACI; inventory vendor services tied to contracts, SLAs, controls. 6. **Critical Path & Operations** – Drive closure of AuthN/AuthZ/entitlements workstreams; set up Day One operating model (support, escalation, vendor coordination). 7. **Artifact Ownership** – Own audit‑defensible artifacts: decision log, governance narrative, service catalog, RACI, playbooks, readiness assessments. **Required Skills** * Proven 0→1 platform launch experience in regulated environments * Multi‑vendor delivery leadership and stakeholder management in joint‑venture/multi‑parent contexts * Deep familiarity with platform, data, security, and operating models (no architect duties) * Ability to produce audit‑quality execution artifacts and enforce traceability * Structured problem‑solving under ambiguity; rapid decision making * Executive‑level communication and escalation judgment **Required Education & Certifications** * Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience) * Relevant certifications preferred: PMP, PMI-SP, CSM, or equivalent project/program management credentials; SA2/OX? (specific) are acceptable if focused on program delivery and governance.

Toronto, Canada

Hybrid

20-01-2026

Company Name: Curate Partners
Job Title: Five9 Platform & Integrations Engineer
Job Description: Job Title: Five9 Platform & Integrations Engineer Role Summary: Design, implement, and support advanced integrations between the Five9 cloud contact center platform and enterprise systems (CRM, data warehouses, workforce management, identity, and analytics). Lead configuration and API development initiatives to enable real‑time, bi‑directional data flows and automated workflows, ensuring accurate, timely contact data and operational reporting. Expectations: - Demonstrated, deep hands‑on Five9 experience focused on integration and complex configuration, not just basic agent setup. - Proven track record of delivering end‑to‑end contact center integrations with CRM ecosystems (e.g., Salesforce) and related systems. - Proficiency in RESTful API design, authentication, payload mapping, error handling, retry logic, and monitoring. - Strong contact‑center domain knowledge (call flows, routing, IVR, ACD, operational reporting). - Ability to moderate requirements workshops, define scope, and translate business needs into technical solutions. - Technical escalation owner for integration defects, root‑cause analysis, and coordination with vendors or internal teams. Key Responsibilities: 1. Lead requirements discovery sessions; translate business needs into Five9 configuration or custom API solutions. 2. Configure Five9 platform, create call flows, routing, IVR, and ACD logic, and document decisions. 3. Design, develop, and troubleshoot API integrations (REST) with enterprise applications, ensuring secure authentication, proper payload handling, and consistent retry patterns. 4. Collaborate with developers or integration middleware teams; maintain documentation for endpoints, payloads, field mappings, and data ownership. 5. Support data extraction and query design for reporting and analytics, ensuring compliance with reporting data models. 6. Serve as technical escalation point for integration issues: data mismatches, latency, failed writes, workflow failures, and contact lifecycle problems. 7. Coordinate release, testing, and production roll‑outs for platform and integration changes. Required Skills: - Five9 CCaaS platform – configuration, call flows, IVR, ACD, routing, and reporting data structures. - API integration – REST patterns, POST/GET, token-based authentication, error handling, retries, monitoring. - CRM integration – Salesforce or equivalent, data mapping, event‑driven updates. - Contact‑center operations knowledge – routing, IVR/ACD, call lifecycle, operational metrics. - Troubleshooting – root‑cause analysis across platform, APIs, and downstream systems. - Requirements facilitation – workshop facilitation, technical ownership, consultative delivery. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent technical experience). - Five9 Certified Administrator or equivalent call‑center platform certification preferred. - Certifications in REST API development or integration (e.g., Microsoft Azure API Management, MuleSoft, etc.) are a plus.

United states

Remote

22-01-2026

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