IMI Norgren

www.norgren.com

2 Jobs

3,331 Employees

About the Company

We create solutions for our customers which enable smarter, safer, more productive and sustainable factories, production lines and warehouse operations. Our pneumatic and electric motion systems help machine builders and end users around the world automate and optimise manufacturing and warehousing processes. We have partnered with customers in industrial automation for over a century, applying our experience and innovation to create lasting value for their businesses. Our solutions support critical industries such as automotive, food and beverage, pharmaceuticals and even the space industry. We support the automation of precision manufacturing, product assembly, testing and packaging. IMI Norgren products include pneumatic actuators, air preparation equipment, valve islands, control valves, pressure switches, and fittings. Whether you're designing a new machine, upgrading an automated process, or looking for spare parts, we'll help you overcome any pneumatic or motion control challenge.

Listed Jobs

Company Name: IMI Norgren
Job Title: Inside Sales Account Manager
Job Description: **Job Title:** Inside Sales Account Manager **Role Summary:** Owns the complete sales cycle for a portfolio of accounts, driving consultative selling, accurate pipeline forecasting, and customer retention. Operates largely remote with limited travel to key customers, coordinating cross‑functional teams to deliver on time, within scope, and with measurable business outcomes. **Expectations:** - Manage 95% of activities remotely, with occasional travel to large customers. - Consistently deliver forecast accuracy, pipeline hygiene, and conversion improvements across all sales stages. - Maintain price integrity while structuring deals that balance growth with delivery risk. - Provide clear, data‑backed insights in monthly reviews and planning sessions. - Mentor peers on discovery quality, objection handling, and disciplined CRM usage. **Key Responsibilities:** - Maintain portfolio pipeline hygiene, forecast with evidence, and enhance conversion at each stage. - Engage multiple stakeholders, aligning proposals to measurable business outcomes. - Conduct post‑mortems on wins/losses and translate insights into updated account plans. - Identify internal bottlenecks; recommend process and tool changes to accelerate cycle time and improve customer experience. - Coach peers on discovery, objection handling, and effective CRM note‑taking. - Protect price integrity and propose structured deal frameworks. - Deliver data‑supported narratives for monthly reviews and strategic planning. - Coordinate cross‑functional inputs to ensure delivery on time, on scope, and on value. **Required Skills:** - Proven pipeline management and accurate forecasting. - Skilled in consultative selling and stakeholder engagement. - Ability to link proposals to measurable business outcomes. - Experience with win/loss analysis and turning insights into action. - Discipline in CRM usage and structured opportunity oversight. - Strong communication, negotiation, and objection handling. - Value‑based influence and business acumen. - Resilience, self‑management, and prioritization under pressure. - Ability to coach teammates on sales excellence. **Required Education & Certifications:** - Bachelor’s degree in Business, Sales, Marketing, or related discipline. - Proficiency in CRM platforms (e.g., Salesforce, HubSpot). - Valid sales process certification preferred (e.g., SPIN Selling, Challenger, MEDDIC).

Manchester, United kingdom

Hybrid

15-12-2025

Company Name: IMI Norgren
Job Title: Customer Experience Specialist - RAIL (French & English Speaking)
Job Description: **Job Title:** Customer Experience Specialist – RAIL (French & English Speaking) **Role Summary:** Provide end‑to‑end account support and high‑quality service for B2B customers across multiple channels, ensuring timely order processing, issue resolution, and overall satisfaction while collaborating closely with sales, account managers, and cross‑functional teams. **Expectations:** - Deliver consistent, professional service across all touchpoints (phone, email, portal). - Foster long‑term customer relationships and drive retention. - Communicate proactively with customers and internal stakeholders. **Key Responsibilities:** - Act as the primary customer contact, guiding them through product info, account setup, portal navigation, and non‑technical queries. - Update customers on order status, delivery schedules, claims, returns, and escalations. - Identify and resolve delivery issues, create follow‑up plans, and involve relevant stakeholders. - Utilize Salesforce and JDE to record, share, and manage customer information accurately. - Support commercial growth: coordinate quotations, collect product details, secure approvals, and assist forecast management. - Partner with Key Account Managers to deliver tailored support for Gold and Platinum accounts. **Required Skills:** - Native or professional proficiency in French; professional proficiency in English. - Minimum 3 years of B2B customer service in a production or industrial environment. - Experience with complaints handling and escalation procedures. - Strong knowledge of product lines and their linkage to customer orders. - Proficiency in Salesforce and JDE (or equivalent ERP). - Familiarity with web portals and support tools. - Detail‑oriented, proactive problem‑solving, and excellent communication skills. - Team player with a positive, customer‑centric mindset. **Required Education & Certifications:** - No mandatory degree; relevant industry experience preferred. - Knowledge of the rail industry and related product lines considered an asset.